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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

3 min

eLong Hotel Group Commits to 100% Cage-Free Poultry and Expands Plant-Based Options by 2030 Across 4,500 Hotels in China

🏨 eLong Hotel Group, with nearly 4,500 hotels across 300+ Chinese cities, commits to using 100% cage-free poultry and increasing plant-based menu options by 2030. This policy, aimed at enhancing food safety and animal welfare, showcases the industry's shift towards sustainability. Ranking 7th in China and 19th globally, eLong's strategy emphasizes hospitality's role in societal responsibility, setting a model for food system sustainability in the tourism sector.

Abstract dashboard with a central grid and four highlighted yellow blocks; left-side labels read Pricing, Scheduling, Guest service, Forecasting.

5 min

Hospitality Industry Lacks AI Accountability as Algorithmic Decisions Outpace Human Oversight in Hotel Operations

🏨 AI is deeply embedded in hotel operations, influencing decisions without adequate accountability structures. Key areas include room rates, labor scheduling, guest interactions, and procurement forecasting. Often, those closest to AI outputs lack authority to challenge them. Effective governance requires clear accountability, ensuring someone can override AI outputs promptly. Statistics illustrate insufficient control: "Revenue manager, if they still look" isn't sufficient. Establishing human oversight in AI-driven decisions is crucial to prevent errors from scaling unchecked.

Collage of five hotels: top row left Sky Rock Sedona, a Tribute Portfolio Hotel; top row right The Steward, Santa Barbara, a Tribute Portfolio Hotel; bottom row left Hotel Northland, Autograph Collection; bottom row center a brick-and-beige heritage hotel; bottom row right a modern gray high-rise hotel.

2 min

First Hospitality Expands Management to Five New Properties, Including Hotels in Sedona, Santa Barbara, and St. Louis

🏨 First Hospitality, a national hotel management company, has taken over management of five properties: Sky Rock Sedona, The Steward Santa Barbara, Hotel Northland in Green Bay, Hotel Elkhart in Indiana, and Le Méridien St. Louis Downtown. This expansion introduces them to five new markets. Sky Rock offers 109 accommodations in Sedona, Steward Santa Barbara has 87 suites, Northland features 160 rooms, Elkhart provides 93 rooms, and Le Méridien offers 96 rooms in St. Louis.

Procurement process timeline showing Sourcing, Specification, Vetting, Order, Storage, and Tracking.

6 min

AI Enhances Hospitality Procurement by Improving Demand Forecasting, Vendor Performance Tracking, and Reducing Financial Leakage Risks

🛒 In hospitality, procurement requires rigorous structure and documentation to manage perishables effectively and prevent financial loss. Improper long-distance sourcing can result in a 20-40% spoilage rate. Vendor scorecards and technology, including AI for demand forecasting, are crucial to avoid errors and waste. Properties must balance bulk buying with storage capacities, ensuring economic order quantities align with actual needs. Consistent documentation enhances quality and reduces variability, while structured category management safeguards costs and consistency.

Executive in a suit sits atop a large pile of cash in a modern office, with a screen showing merchant funds at $8.2B in the background.

4 min

Booking Holdings Reports 26.7% Growth in Merchant Revenue, Reaching $3.70 Billion in Q1 2026

💰 For Q1 2026, Booking Holdings reported $3.70 billion in merchant revenue, up 26.7% from last year, while agency revenue fell 2.3% to $1.53 billion. Merchant bookings now represent 72% of total bookings. Deferred merchant bookings rose to $8.2 billion by March 31, 2026, up from $6.9 billion a year earlier. The payment method significantly impacts cash flow, with $1.9 billion of $3.1 billion in free cash flow coming from working capital changes. Payment options vary, affecting the timing and cost of payouts.

Robot helps a businessman climb a slope under a large neon hotel sign on a blue background.

9 min

AI in Hospitality: Prioritizing Human Judgment and Small Actions Over Major Tech Investments for Memorable Guest Experiences

📷 In New Orleans, one hotel stay highlighted gaps between meeting expectations and creating memorable guest experiences. Small actions could transform good stays into unforgettable ones. Analyzing 1,510 guest messages revealed most inquiries about availability and booking occurred at night, suggesting late support needs. The future of hotels isn't about adopting the most AI but using it to enhance human judgment and experiences. Hotels should focus on clear identity and meaningful engagement, leveraging AI to amplify existing strengths.

Radar (spider) chart showing data coverage across software modules with a pink polygon; axes labeled PMS, Booking Engine, F&B/POS, Spa, Channel Mgr, Loyalty, CRM, Guest App, Housekeeping, Ticketing, Revenue Mgmt, Marketing Platforms; note: data volume per system (0=none, outer ring=full).

8 min

Hospitality Industry's AI Advantage Lies in Leveraging Proprietary Guest Data for Enhanced Personalization and Experience

📈 In the hospitality industry, AI's role is evolving, with access becoming common. Companies need to leverage their unique guest data for differentiation. Hotels face challenges with fragmented guest data across systems, affecting personalization. Understanding guests across interactions is crucial. AI's effectiveness relies on quality data context, not just its capabilities. Success involves connecting, identifying, activating, and continuously learning from data, transforming it into a strategic advantage, and improving guest experiences over time.

2 min

Booking.com Survey Reveals 62% of Travelers Considering Dark-Sky Destinations; Star-Bathing Tops Activity List at 72%

🌌 62% of global travelers consider visiting dark-sky destinations, with 72% planning star-bathing, according to Booking.com’s 2025 Travel Predictions. Other activities include guided star tours (59%) and constellation tracking (57%). Premier star-bathing locations include New Zealand’s Aoraki Mackenzie Reserve, Namibia’s NamibRand Reserve, Chile’s Atacama Desert, and Arizona’s Sedona. These destinations offer unique experiences combining wellness, mindfulness, and astronomy, appealing to travelers seeking relaxation and connection with nature.

Interior view of a modern lounge with a large white round table and curved blue booth seating against wooden panels. The ceiling has green beams and pendant lights.

5 min

Nine Architecture Studios and Engineering Firms to Redevelop Berlin's ICC, Aiming for Completion in 2026

🏢 In 1979, Berlin's ICC, designed by Ralf and Ursulina Schüler-Witte, was completed. The building features auditoriums seating 5,000 and 2,000 people, plus 80 smaller spaces. Operating until 2014, it was deemed inefficient. In 2022, architects proposed 24/7 cultural use. By 2024, a competition sought redevelopment ideas. Nine architectural firms, led by Max Dudler, aim to revitalize the structure over 2.5 years. Proposals include bike paths, high-rises, and flexible spaces for concerts and exhibitions.

Luxury resort courtyard with a curved pool, tropical plants, and a Thai-style building with a red roof.

3 min

Minor Hotels Implements Oracle OPERA Cloud Across 106 Properties in 59 Countries to Enhance Digital Transformation

💻 Minor Hotels has implemented Oracle OPERA Cloud in 106 hotels across 59 countries, enhancing digitalization and guest experiences. The rollout aids rapid expansion, mainly in Asia Pacific, Middle East, Africa, and Australasia, by eliminating legacy systems. This shift promotes innovation, supports integration via the Oracle Hospitality Integration Platform, and strengthens agility and scalability. The next phase targets Australia and New Zealand, indicating a commitment to cloud-based modernization globally.

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