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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Wooden card with a moon-shaped cutout and floral engraving, reading 'I love you to the moon and back', set against pink flowers.

2 min

GCSTIMES Introduces Engraved Wooden Key Cards to Enhance Hotel Guest Experience with Sustainability and Emotional Connection

📖 Since 2011, GCSTIMES has championed sustainable development with innovations in smart cards and sustainable materials. They create meaningful guest experiences, like wooden key cards crafted from responsibly sourced timber, engraved with sentiments such as "I love you to the moon and back." These cards blend sustainability with emotional resonance in hospitality. GCSTIMES' brands include GCS, AUROkeys, Xenyra, and Glint Spot, offering sustainable smart cards and related services.

4 min

Americas Great Resorts Audit Reveals 23 Hotels Dominate AI Recommendations, Highlights Visibility and Data Accuracy Issues

📚 Americas Great Resorts' audit found just 23 properties captured 50% of AI hotel recommendation slots in six U.S. luxury markets. A Miami hotel demolished 108 days ago was recommended by outdated AI. Hyatt’s Q2 2026 results show RevPAR growth at 5.9%, gross fees up 7.8% to $324 million, and Adjusted EBITDA at $297 million. Greek hotel revenue grew 10.1% in H1 2026. Meanwhile, agentic booking models are emerging, but no standard commission structure exists.

4 min

GBTA Foundation Gala Raises $83,250 for NextGen Program, Honors Business Travel Industry Leaders with Impact Awards

📚 Held on the eve of GBTA Convention 2026 at Chicago's Field Museum, the GBTA Foundation Gala celebrated industry leaders with over 250 attendees. The event raised $83,250 for the NextGen Program. Award winners included Sarah Martin, Shirley Stroud, Anna Rose Feinberg, and a partnership between Meta and United Airlines. The Luminary Award went to Dave Hilfman. GBTA aims to reach 50,000 students worldwide through its NextGen Program, supported by a $50,000 donation and scholarships totaling $500,000.

Bar interior with a white counter, backlit bottles on glass shelves, and four orange leather stools along the counter

2 min

ROI in Staff Roundtable Discusses Hospitality Challenges, Career Development, and Workforce Support in Kent Edition Episode

🏨 In the ROI in Staff roundtable (Kent Edition), James McComas from Champneys Eastwell Manor discusses the challenges of 2023 in hospitality, emphasizing regional collaboration in Kent. Janel Clark of HOSPA emphasizes sustainable career paths and education for service industry workers. Nicola Phillips from Hospitality Action talks about emotional support systems for hospitality staff. The discussion highlights the need for engaging schools to cultivate future talent and efforts by hoteliers to connect more deeply with their staff.

3 min

Thynk Promotes Ilaria Marinoni to CSO Amid International Expansion, Bolsters Team with Venue Industry Leaders

📈 July 31, 2026, Brussels, Belgium: Thynk enhances its commercial team amidst global expansion. Ilaria Marinoni is promoted to Chief Sales Officer, having contributed to Thynk's growth over six years. New appointments include Fred Lazzerini as Head of Venues and Brad Nuccio as VP of Sales, Venues, focusing on North America. Nicola Rhone joins as Director of Business Development in Europe, bringing over 20 years of hospitality expertise. This reinforces Thynk's commitment to hospitality and venue markets.

Bright yellow magazine cover with bold black text reading 'On Location in NEW YORK CITY' and a vertical column of photos showing NYC scenes, like a bar or landmarks (informational cover image).

3 min

A24 Releases "On Location in New York City," a Guide to 179 Film Locations Across Five Boroughs

🎬 A24’s "On Location in New York City" features 179 film locations across NYC's five boroughs, including landmarks like the Empire State Building and Katz's Delicatessen. The guide, priced at $36 (£28), includes maps and categories like Entertainment, Shopping, and Nightlife. Notable scenes: Tom Hanks’ "Big" piano in FAO Schwarz and Katz’s "When Harry Met Sally" table. Celine Song praises NYC's unique allure, shown in her films "Past Lives" (2023) and "Materialists" (2025).

High-rise building collapsing into smoke and rubble beside a body of water, with a small boat in the foreground

5 min

AGR Study Finds AI Recommendations in US Luxury Hotel Markets Concentrated, with Some Citing Demolished Properties

📚 On July 29, 2026, the AGR Luxury Hotel AI Visibility Index tested AI recommendations in six US luxury markets, revealing that three hotels in each market captured 41% of recommendation slots. Miami's Mandarin Oriental hotel was still recommended 108 days after its demolition. Across 824 recommendations, only 23 hotels made up half. AI's sourcing was narrow, often citing just one or two documents per city. AI often failed to update recommendations based on the latest property status.

Professional woman in a black blazer at a reception desk, using a desk phone.

3 min

Hotel Industry Urged to Focus on Measuring Operational Readiness Alongside Traditional Performance Metrics

🏨 Hotel companies excel in measuring occupancy, ADR, and RevPAR as outcome-based metrics that shape staffing and investment decisions. These metrics reflect past performance while often neglecting operational readiness—key in preventing service failures. Operational drift, unnoticed until too late, can be mitigated with AI. AI systems can detect communication delays or inconsistencies, offering early warnings. Emphasizing operational readiness ensures hotels remain resilient, improving service quality even before traditional KPIs flag issues.

Overview dashboard with tiles for Total Reviews, Average Score, Reply Rate, and sentiment breakdown showing review metrics and charts.

3 min

Customer Alliance Launches New AI-Driven Platform to Enhance Guest Feedback Management for 5,000+ Hospitality Businesses

📊 [Berlin, August 3, 2026] Customer Alliance, serving 5,000+ hospitality businesses, launched an AI-first platform for guest feedback intelligence. The platform centralizes reputation management, review collection, and guest surveys, enhancing response speed and consistency. Features include AI insights, key driver analysis, and integrated analytics. Available globally, it helps hotels turn feedback into actionable insights, focusing on guest satisfaction and strategic improvements. CEO Steffen Schmickler emphasized the foundational AI-driven redesign.

Illuminated Hard Rock sign with reflection on a glossy surface at night, blue sky and decorative globe behind it

3 min

Hard Rock Hotels to Revamp Cancun and Vallarta Properties, Reopening Winter 2026 After Extensive Upgrades

🎸 Hard Rock Hotels plans a major transformation of its properties in Cancun and Vallarta, Mexico. Both hotels will close this summer for a five-month renovation, reopening in December 2026. The project includes modern design upgrades and enhanced guest experiences. Bookings are now open for the winter 2026/2027 season. Meanwhile, other Hard Rock locations in Los Cabos, Riviera Maya, and Punta Cana remain operational.

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