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10minhotel.com

1144 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

6 min

US Properties Urged to Adopt Bulk Procurement for Linens and Amenities to Enhance Efficiency and Cut Costs

🛌 United States, 18 minutes ago: Hotel linens and amenities are critical for guest satisfaction. Bulk procurement is key, using a 3x par stock formula for linens and towels to prevent shortages during peak times. Thread count affects linen choice; T-180 for budget, T-300 for luxury. Pre-packaged amenity kits save labor time. Eco-certification and EcoBox packaging are increasingly standard. US-based suppliers offer quicker lead times. Hotel Items (A & S Suppliers, Inc.) specializes in comprehensive hospitality solutions near Miami, Florida.

2 min

Stayntouch Achieves Level 4 Global Customer Support Certification from Hotel Tech Report with Perfect Score

📚 Bethesda, MD | September 16, 2026 | Stayntouch achieved a Level 4 Global Customer Support Certification from Hotel Tech Report, scoring a perfect 34/34. Valid from July 2026 to July 2027, it reflects their robust support ecosystem, which includes 24/7 multilingual assistance, real-time SLA monitoring, and a strong NPS score. Over 100 reviews give them an average support rating above 4.5/5. Their customer-centric approach ensures seamless hotel PMS implementation and ongoing customer success.

7 min

Sale and Leaseback Model in Hospitality Gains Traction, Offering Investment Opportunities and Operational Challenges

🏨 Developers, brands, and investors are exploring a sale and leaseback model in hospitality, which separates ownership from operations. This model requires developers to sell units and lease them back for hotel use, reducing capital needs and boosting cash flow but sacrificing future income. Challenges include ensuring aligned incentives among stakeholders and managing daily operations. Success hinges on clear governance, legal frameworks, and yield structures, while mitigating risks through realistic assumptions and disciplined execution.

4 min

Understanding Discounts: Why Villa Sunset Cove's Pricing Strategy May Impact Perceived Value and Market Positioning

💵 Villa owners on Koh Samui face challenges with discount strategies. A poorly positioned villa may offer discounts to fill strong demand months, but this could signal issues with pricing, presentation, or competition. Frequent discounts risk becoming the perceived market price. Owners must decide between offering discounts or included benefits, considering what maintains value and guest experience. Ultimately, occupancy rates alone don't assess revenue quality, as they don't reveal actual rates after costs.

3 min

Expedia and PredictHQ Project $537 Million in Visitor Spending from Major U.S. Sporting Events This Summer

🏀 New research by Expedia Group and PredictHQ forecasts over $537 million in visitor spending from major sporting events in the U.S., with 4 million attendees in 2026. New York alone is set to generate $304 million from 3.1 million visitors. The New York tennis tournament is a standout, expected to attract 1.1 million attendees and $252 million. Surrounding counties like Solano and Montgomery saw notable travel intent increases of up to 180%. International interest surged, with Türkiye's travel intent up by 505%.

2 min

IDS Next Celebrates 25-Year Partnership with ITC Hotels, Supporting Over 150 Properties Across 90+ Destinations

🏨 IDS Next celebrates over 25 years of partnership with ITC Hotels, facilitating operations across 150+ hotels in 90+ locations, including India, Sri Lanka, and Nepal. The collaboration, noted for its use of cloud and AI technologies, has evolved to encompass wellness, sales, and catering. Amandeep Singh Sarna, ITC Hotels’ Chief Digital Officer, highlights IDS Next's understanding of hospitality needs. IDS Next's platform aids visibility, standardization, and data-driven decisions across ITC Hotels' seven brands.

4 min

Radisson Hotel Group and GDS-Movement Launch Guide to Enhance Sustainability in Meetings and Events Industry

📚 Radisson Hotel Group (RHG) and GDS-Movement released a guide to enhance sustainability in events, unveiled in Brussels. Despite 66% of associations valuing sustainability, only 34% implement it, with 3% having advanced programs. The guide offers 5 strategies: early collaboration, certified suppliers, social initiatives, low-carbon mobility, and linked frameworks. Through the GDS-Index, destinations are evaluated using 74 indicators aligned with UN SDGs and GSTC criteria to improve event sustainability. Radisson has over 1,575 hotels in 100+ countries.

3 min

Nordic Hotel Market Sees Record Summer with EUR 751 Million in Transactions and Rising Visitor Numbers

📈 This summer, the Nordics saw record-breaking hotel activity. Foreign leisure guests increased significantly, boosting hotel stays and expenditures. Investment transactions from January to August reached EUR 751 million, surpassing last year's figures by 5% when excluding the 2025 Midstar deal. Norway's July guest-nights exceeded four million, a record since 1986. Stockholm's RevPAR rose 12%, while Copenhagen's occupancy hit 88.2%. Denmark's new restrictions on city-center developments reflect robust high-end demand.

3 min

Hapi and Upgrade Partner to Integrate BNPL Payments in Thousands of Hotels, Reducing $1.5 Billion in Inefficiencies

💳 Hapi and Upgrade partnered to integrate modern payment options like Flex Pay into hotels' systems, automating Virtual Credit Card processes. The solution is already used in thousands of hotels, reducing payment errors and mishandlings. According to NerdWallet, 17% of travelers in summer 2026 plan to use Buy Now, Pay Later for travel. This integration streamlines payment processing, enabling hotels to support flexible payment options without changing existing systems, addressing an estimated $1.5 billion in reconciliation inefficiencies.

2 min

84% of U.S. Customers Want AI Customer Service to Include Easy Access to Human Support, Study Finds

🤖 84% of U.S. customers believe AI in customer service should allow easy access to humans. 71% think AI makes reaching a person harder. Companies with accessible human support can gain a competitive edge. Shep Hyken emphasizes that while customers appreciate self-service, they value human interaction when needed. The notion of a “premium experience” emerges as human support becomes rarer. This balance can influence customer preferences and justify higher pricing for enhanced service.

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