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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Aerial view of a tropical resort with a red-roof building and blue pools, overlaid with Canary Technologies and Hard Rock Hotel Bali branding (partnership).

2 min

Hard Rock Hotel Bali Partners with Canary Technologies to Enhance Guest Experience with AI-Powered Solutions

📱 Hard Rock Hotel Bali has partnered with Canary Technologies to enhance guest experiences with mobile-first solutions. Located in Kuta, the hotel now offers Mobile Check-In, Smart Checkout, and AI Guest Messaging with real-time translation in over 100 languages. Canary Technologies, trusted by over 20,000 hotels in 100+ countries, provides AI-driven tools to streamline operations and elevate service. This partnership aims to blend world-class hospitality with cutting-edge technology for seamless guest journeys.

3 min

75% of Hotels in the Philippines Adopt BIR-Certified Systems to Ensure Regulatory Compliance

📰 In the Philippines, 75% of 3-5 star hotels and large independents use BIR-certified systems to comply with tax regulations, ensuring audit readiness and financial accuracy. Hotelogix, a leading provider with over 10,000 active users, supports major hotel groups like Astoria Hotels and The Henry Hotels. Compliance is crucial to avoid penalties and protect reputations. BIR certification is now a key factor in technology selection for hotels optimizing their operations.

Elevator interior with two white spoon-like sculptures hanging on the door, flanked by floral wallpaper. Cresting wood trim above. Foreground shows a table with white vases.

3 min

Chef Vicky Lau Opens New 20-Seat Restaurant in Hong Kong's Sheung Wan on August 4, 2026

🍴 Vicky Lau, renowned chef and restaurateur, is opening a new restaurant in Sheung Wan, Hong Kong, on 4 August 2026. The 5,500 sq ft space offers seating for 20 guests and dedicates over 60% of its area to behind-the-scenes hospitality. Designed by Chris Shao, the interiors emphasize craftsmanship and custom design. Key features include a Korean charcoal grill, gas wok, and artisan bread proofer. "Ode to Pigeon" is among the debut dishes.

5 min

Hyatt Reports Q2 2026 with $110 Million Net Income, 5.9% RevPAR Increase, and 3.9% Net Rooms Growth

🖥️ In Q2 2026, Hyatt Hotels reported a 5.9% increase in RevPAR and a 3.9% net rooms growth over the past year. They achieved a net income of $110 million and Adjusted EBITDA of $297 million. Total debt was $4.3 billion, with $2.1 billion liquidity. Hyatt repurchased $12 million in stock and declared a $0.15 dividend per share. For 2026, they project up to 4.5% RevPAR growth, $335 million net income, and $1,205 million Adjusted EBITDA.

Man presenting to a group during onboarding; slide reads 'Onboarding & Orientation' with a welcoming message.

5 min

Hotel HR Evolves from Administrative Role to Strategic Partner Driving Guest Satisfaction and Profitability

📈 In the hospitality sector, HR has evolved from an administrative role to a strategic partner. High turnover rates, often over 30-40% annually for line-level roles, highlight recruitment challenges. HR focuses on cultivating a skilled workforce, using behavioral interviews to find candidates with the right "service DNA." Modern HR utilizes technology, like HRIS and ATS, to streamline processes. By 2025, trends include data-driven decisions and embracing employee well-being. The service-profit chain links employee satisfaction to business success.

Business building connected by circuit lines to a high-tech brain, symbolizing AI in enterprise

3 min

OpenAI Halts Direct Travel Transactions in ChatGPT, Shifting to Agentic Commerce Protocol; Expedia and Booking Stocks Rise

📈 March 2026, OpenAI removed its Instant Checkout from ChatGPT, shifting to third-party apps via Agentic Commerce Protocol. Stock prices for Expedia and Booking rose. Between September 2025 and February 2026, major companies like Google, Expedia, and Booking launched new payment protocols and apps, influencing stock prices. AI-driven booking models lack a standard commission structure. ChatGPT began showing ads in February 2026, with Expedia and Marriott involved. Control of traveler interaction, not transaction handling, is the focus.

Infographic titled The Anatomy of a Rate Fraud: Lessons from Section Five showing hotel revenue issues, a bar chart of 14-22% deficit, icons for cheap stays and $700,000 suppressed revenue, and a pathway from problem to solutions on the right side.

8 min

Front Desk Supervisor Uncovers $700,000 Fraud at Airport Hotel, Leading to GM's Dismissal and Major Financial Loss

📈 Cynthia, a front desk supervisor at a 137-room airport hotel, uncovered a major financial fraud in March 2018. The GM, Rodney, exploited the "RDFRD" rate code, causing a loss exceeding $700,000 due to underpriced bookings. Despite corporate rules, Rodney's unauthorized discounts benefited personal acquaintances. Cynthia's discovery led to Rodney's suspension and a $42,000 settlement, while two coworkers were dismissed. Cynthia was later promoted to assistant GM. This incident underscores the importance of strict rate management and internal controls.

Two-panel chart: left panel shows room nights sold by year (2024 gray, 2025 red, 2026 black) with a spring peak around May–July and a fall drop; right panel shows Revenue Index 2026/2025 by month with positive bars in several months and a dip in February, axis in percent (–10% to 20%). Includes a footnote about the index and source GBR Consulting.

6 min

Hotel Revenue Grows 10.1% in H1 2026 Despite Minimal 0.6% Increase in Room Nights Sold, Says GBR Survey

🌃 H1 2026 hotel revenue rose by 10.1% despite a mere 0.6% increase in room nights sold. Athens saw a 6.9% ADR rise with stable 74.3% occupancy. Thessaloniki's occupancy dropped 2.6% while ADR grew 3.3%. Foreign arrivals in Greece up 1.4%; domestic down 0.5%. Inbound travel receipts increased 25.8% due to more trips and a 4.5% rise in spend per trip. Premia Properties plans a €250 million investment in Rhodes and Kos hotels.

3 min

IGIS Asset Management Acquires Doosan Tower in Seoul for KRW900 Billion, Plans Hotel Repositioning Strategy

📈 IGIS has acquired Doosan Tower for KRW900 billion in Seoul, planning hotel, office, and retail components. JD.com bought 218 Apartment in Hong Kong for HKD280 million, converting it to student accommodation, investing over HKD1 billion in total. Seoul's new Jamsil Sports and MICE Complex, worth KRW2.7 trillion, is due by 2032. Wynn Macau will expand Wynn Palace with a USD900-950 million investment, starting in 2026.

3 min

Hospitality Industry Faces Challenges in Maintaining Consistent Standards Amid Evolving Operations and Increased Complexity

📈 Hospitality organizations encounter operational consistency challenges due to evolving labor models and distributed operations. Visibility gaps emerge in areas like housekeeping, maintenance, and shift transitions, leading to room readiness variability, longer resolution times, brand inconsistency, and unresolved issues. Staffing levels fluctuate, guest expectations remain high, and operational complexity increases. To maintain standards, leaders focus on enhancing operational visibility and consistency through reinforced execution, accountability, and coordination across departments and properties.

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