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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Announcement banner: Talent Funnel joins The Access Group; logos on a pale teal background.

3 min

The Access Group to Acquire Talent Funnel, Enhancing AI-Driven Recruitment Solutions for UK Hospitality Sector

📈 The Access Group plans to acquire Talent Funnel, a UK specialist in hospitality applicant tracking, by August 2026. Talent Funnel, founded in 2016, manages recruitment for over 2,193 sites and processes about 3 million applications yearly, growing its customer base by 435% since 2022. The integration into Access Evo will enhance AI-driven capabilities in recruitment, onboarding, and workforce management, benefitting over 100 clients like The Ivy Collection and Compass Group.

Bearded man in a navy suit at a reception counter, talking and gesturing to a guest.

2 min

Hospitality Training Emphasizes Authentic Empathy Over Apologies to Enhance Service Recovery and Guest Satisfaction

📝 Many hospitality training programs use acronyms like E.A.R.S. to teach service recovery. In KTN's program, staff should: listen, empathize, apologize, resolve, and check back. Despite training, staff often default to simple apologies, which can escalate guest frustration. Emphasizing empathy first can defuse tension. Leaders should coach employees to understand empathy's importance, offering validation without accepting blame. Consistent reminders and mentoring can help change ingrained habits for better service.

Citadines Riverside Hai Phong hotel façade with balconies, greenery on the roof, and a glass entrance by the river.

8 min

Ascott Signs Management Agreements for Nine Properties in Vietnam, Expanding Portfolio by Over 30% to 12,000 Units

🏠 Ascott Limited, owned by CapitaLand Investment, signed agreements for nine properties in Vietnam totaling 3,200 units set for 2026. In collaboration with Sun Group and new partners, Ascott's portfolio grows by 30% to 12,000 units in 14 cities. Vietnam hosted 21.2 million international arrivals in 2025, increasing to 12.3 million in early 2026. These developments coincide with infrastructure growth, promoting extended-stay demand in industrial areas and tourist destinations.

Hotel front desk with a receptionist and a guest, a glowing holographic screen displaying a user icon between them.

4 min

European Hotels Gain Pricing Freedom as Digital Markets Act Ends Parity Clause with €460 Million Fine for Booking

📈 €460 million fine under the Digital Markets Act targets hotel search. The parity clause is abolished across the European Economic Area, allowing hotels to offer cheaper rates on their websites. Airlines capture only 13% of online revenue through OTAs, while Delta earns $8.2 billion from American Express partnerships. Major hotel chains unsuccessfully attempted alternatives like Travelweb in 2003 and Room Key in 2012. Booking Holdings invests $22 million daily on marketing. Demand creation is key but remains challenging for hotels.

Left: travel agent meets a client at a desk with travel books and papers; right: laptop and phone display a luxury hotel booking site in a hotel lobby.

7 min

AI's Role in Hospitality Grows, Raising Concerns Over New Costs and Dependency on Technology Gatekeepers

📱 AI is revolutionizing travel bookings, shifting from OTAs to intelligent assistants that select options for travelers, creating new gatekeepers and distribution dependencies. This requires hotels to invest in data accuracy, cybersecurity, privacy controls, and integration across systems. The hospitality industry's focus on automation to cut costs may overlook hidden expenses, weakening service and personalization. Luxury hospitality must balance efficiency with human engagement, as true personalization extends beyond data, emphasizing discretion and understanding human needs.

Diagram of Kitchen AI Automation Priorities: tasks and AI involvement showing four rows of blocks labeled with 'High repeat', 'Low judgment', 'High authenticity', 'Guest-visible', ending with outcomes like 'Automate first', 'Human-led, AI-assisted', 'Decision support', and 'Keep human'.

7 min

AI Enhances Restaurant Operations by Reducing Food Waste by 23-51% and Improving Inventory Management Efficiency

🍴 In Dubai, "WOOHOO" restaurant uses AI chef "Chef Aiman" to enhance menu design. AI's role isn't to replace chefs but to optimize operations, improve workflow, and manage food waste effectively. According to the Restaurant Association, 26% of operators use AI, mainly for marketing and administration. AI systems have reduced food waste in medium-scale restaurants by almost 50%. Popular chains like Applebee's, IHOP, and Yum! Brands employ AI for operational efficiency. AI adoption varies based on complexity and operational needs.

3 min

Sotheby's International Realty Expands in Asia with New Office in Ho Chi Minh City, Vietnam

📈 Vietnam Sotheby's International Realty opens its 18th office in Asia in Ho Chi Minh City, led by Chloe Dang and James Miles-Lambert. The firm targets Vietnam's evolving luxury residential market, highlighting rising domestic wealth. Sotheby's International Realty, founded in 1976, spans over 1,100 offices in 86 countries. The network includes 26,100 sales associates. Affiliates benefit from Sotheby's auction house and global marketing, aligning with the principles of the Fair Housing Act and Equal Opportunity Act.

Wide courtyard scene between ornate Parisian-style buildings with wrought-iron balconies and striped awnings, blue sky above.

4 min

Rosewood's Hôtel de Crillon in Paris Blends Historic Grandeur with Modern Elegance After Extensive Restoration

🏨 In 2013, Rosewood took over the Hôtel de Crillon in Paris, giving the historic hotel a modern yet classic touch. Situated on Place de la Concorde in the 8th arrondissement, the hotel features design work by architect Richard Martinet and designers Aline d’Amman, Tristan Auer, and Chahan Minassian. Karl Lagerfeld’s Les Grands Appartements include a unique two-tonne Carrara marble bath. The spa includes a 14-meter pool, and dining options like Nonos by Paul Pairet offer Parisian charm.

A sea otter standing on a sandy area near a wooden, triangular shelter with metal reinforcements, surrounded by shrubs and rocks on a sunny day.

3 min

Beckons Launches "Tomorrow Beckons" Regenerative Travel Program Across Lodges in Australia, New Zealand, Chile, and Canada

🌏 *Beckons* launched "Tomorrow Beckons," a regenerative travel program, on July 29, aiming to protect landscapes and communities across Australia, New Zealand, Chile, and Canada. The initiative includes partnerships with local organizations, like the Australian Sea Lion Recovery Foundation, and is funded by a 1% guest contribution and biannual auctions. At Southern Ocean Lodge, the program supports the Pup Shelters Project for sea lions. Beckons lodges invite guests to engage in habitat restoration and conservation education.

H1 2025 vs H1 2026 financials in euros; Revenue, EBITDA, operating profit, net profit, and earnings per share.

12 min

Accor Reports €563 Million Recurring EBITDA for H1 2026, Launches €225 Million Share Buyback Program

🏨 Accor, in H1 2026, reported a RevPAR increase of 2.2% and net unit growth of 3.2%, opening 109 hotels with 14,000 rooms. Recurring EBITDA rose 6.5% to €563 million, while free cash flow surged 42% to €194 million. Middle East tensions impacted performance, notably in the UAE, while Southeast Asia thrived. Accor's 2026 outlook projects an EBITDA of €1,260-€1,285 million and a share buyback of €225 million. On June 30, net debt stood at €3,523 million.

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