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10minhotel.com

1051 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

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AI Search Reshapes Hotel Discovery: Starwood Hotels Focuses on Direct Bookings and Guest Loyalty in AI-Driven World

In this episode of Hotel Moment, Karen Stephens, Revinate's Chief Marketing Officer, and Jarrett Tomback, Starwood Hotels' VP of Digital Strategy and CRM, discuss AI's impact on hotel discovery, direct bookings, and guest loyalty. They focus on creating data foundations that enhance visibility in an AI-driven world. Karen, with over 25 years in global hospitality technology, emphasizes that while data boosts recommendations, storytelling secures bookings. Jarrett highlights the importance of becoming a primary data source for AI platforms. 💻

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Three Essential Customer Service Strategies for CEOs: Philosophy, Universal Training, and Touchpoint Management

📝 Treat customer service as a philosophy, not just a department. Train every employee on customer service roles, ensuring they understand their impact, whether direct or indirect. Actively manage customer touchpoints through journey mapping to optimize experiences and identify service gaps. These strategies are vital for all organizations, B2B or B2C, regardless of size or sector, including government. Remember, customer experience is an ongoing journey, not a destination; revisit these exercises regularly for best results.

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WTTC Establishes Eight Strategic Priorities to Navigate Key Challenges and Drive Future Growth in Travel Sector

🗺 In Egypt, the World Travel & Tourism Council (WTTC) defined eight strategic priorities to guide the global Travel & Tourism sector's future. This decision resulted from 200+ CEO and industry leader interviews over several months. Key focuses include digital standards, climate initiatives, AI, crisis management, connectivity, workforce development, and investment. WTTC's strategy emphasizes public-private collaboration and involves 4,000+ SMEs through its 'Together in Travel' initiative. These efforts aim for sustainable growth and investment expansion.

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Caribbean Hotel and Tourism Association Proposes New Framework to Measure Tourism's Economic, Human, and Environmental Impact

🏖 In 2026, the Caribbean Hotel and Tourism Association (CHTA) proposed a new framework at the Caribbean Travel Forum in Antigua. This approach assesses tourism's contribution beyond visitor spending by considering the Domestic Capture Rate, human capital investment, and environmental impact. CHTA emphasizes these measures to create better careers for locals and protect natural assets. Over the past two years, CHTA held three Tourism Linkages Trade Shows, enhancing regional business integration.

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Integrated Payments Now Integral to Hotel Operations, Enhancing Guest Experience and Operational Efficiency Across Systems

🏨 Integrated payments are revolutionizing hotel operations by merging with booking, dining, and checkout processes. These systems, once separate, now integrate with property management and point-of-sale platforms, enhancing transaction visibility, reconciliation, and reporting. This evolution improves operational efficiency, reduces manual tasks, and enhances guest experience. As guest expectations shift towards seamless digital and physical interactions, integrated payments are essential, providing secure, efficient transactions and reducing compliance risks.

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Shiji Partners with Omniboost to Enhance Daylight PMS Integration for Hotel Financial and POS Systems.

💻 Shiji partners with Omniboost in Berlin to enhance Daylight PMS integration with POS and accounting systems, enabling seamless data connectivity for hotels. This collaboration allows automated financial data transfers and streamlined operations, with over 10,000 integrations achieved globally. Omniboost centralizes data, reducing manual reconciliation and promoting live insights. The partnership aims to improve financial accuracy and operational efficiency, allowing hoteliers to focus on guest experiences rather than complex system management.

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Registration Opens for The Hospitality Show 2026 in Miami Beach, Featuring Key Industry Leaders and Innovations

🏨 Miami Beach, November 2–4, 2026, at the Miami Beach Convention Center: The Hospitality Show, organized by Questex and the AHLA, unites hotel industry leaders. Notable speakers include Chris Nassetta, Hilton CEO, and Duncan Wardle, former Disney executive. Key topics: AI technology, guest expectations, and strategic partnerships. New 2026 features: six solution-driven pavilions and focused networking lounges. Early registration discounts available until July 6, 2026. Sponsors include Best Western, Chobani, Oracle, and Unilever.

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Leonardo Hotels Central Europe Implements Cloud-Based Quotation System, Achieving 50% Faster Processing and 12% Higher Booking Rates

📅 In 2026, Leonardo Hotels Central Europe launched a cloud-based Convention Sales system, enhancing efficiency. A pilot in Augsburg, Nuremberg, Ulm, and Mannheim resulted in a 50% reduction in processing time and a 12% booking rate increase. The system handles up to 800 daily inquiries, serving nearly 26,000 annual events across 500 conference rooms. An 80% direct bookings rate highlights their customer focus. The digital solution offers structured, visual proposals, improving response speed and transparency.

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Meliá Hotels Expands in Argentina with Two New Projects in Mendoza, Opening in 2028 with 250 Rooms Total

🏨 Meliá Hotels International expands in Mendoza, Argentina, signing projects: Meliá Mendoza and Meliá Collection Valle de Uco, set to open in 2028. Meliá Mendoza offers 140 rooms in the city center, while the Valle de Uco location, 100 km away, features 110 rooms and branded residences. Meliá operates six hotels in Argentina, with five more in progress, reflecting growth in this high-demand market. These projects partner with Grupo Almarena, enhancing their strategic alliance.

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IHG Hotels & Resorts Integrates AI in ChatGPT and Plans Conversational Search for Easier Hotel Booking Experience

🌐 IHG Hotels & Resorts integrates AI to enhance guest experience. More than half of U.S. travelers now use AI for trip planning. IHG launches a ChatGPT app, allowing users to explore over 7,000 hotels in 100+ countries. AI-powered conversational search will soon be available on IHG.com and IHG One Rewards app. With over one million guests nightly, IHG aims to offer a seamless, personalized booking experience combining AI with human hospitality.

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