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10minhotel.com

1142 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

6 min

Luxury Hotels Must Prioritize Demand Origin Over Conversion for Sustainable Growth, Says Great Resorts' Andrew Paul

🏨 Two days ago, Andrew Paul, Managing Director at Americas Great Resorts, highlighted a key issue in luxury hotel marketing. Many luxury hotels focus on converting travelers who already know about their properties, ignoring the "demand origin"—how travelers first consider a property. This oversight results in dependency on third-party intermediaries for bookings and higher reacquisition costs. Effective marketing should start upstream, capturing guest interest before they turn to intermediaries.

13 min

Accor Executive Education Focuses on Improving Decision-Making in International Luxury Resorts through Contextual Training Programs

📚 Two days ago, Joël Bracco, Accor's Director of Food and Beverage, discussed executive education for luxury international resorts. In properties with 200-400 rooms, diverse management teams must understand collective decision-making across departments. Programs should focus on improving decisions like labor redeployment and service recovery. Effective training involves real-world scenarios and measurable impact, fostering a sophisticated organizational approach. Accor operates over 5,600 hotels and resorts globally, with a diverse range of 45 hotel brands.

20 min

Study Reveals 92% of Luxury Hotel Calls Fail to Capture Guest Contact Information, Missing Key Revenue Opportunities

📞 In a study by Revinate Hospitality Research Group, 308 mystery shopper calls to 135 luxury hotels revealed significant revenue leaks. 92% of calls didn't capture guest contact details, with only 4.7% securing emails and 5.4% phone numbers. Calls often failed to ask discovery questions, especially with front desk agents, who managed this 74% of the time. 62.1% of hotels used automated call systems, leading to after-hours booking issues, as 26.3% of calls ended in voicemail.

19 min

Wallpaper* Architects' Directory 2026 Celebrates 30 Emerging Studios from 30 Countries for 30th Anniversary

🏗️ In 2026, the Wallpaper* Architects Directory celebrates its 25th edition, spotlighting 30 studios from countries like Australia, Canada, and the USA, among others. Place of Work, founded in 2022 in Canada, focuses on connecting architecture with its physical and cultural context. In the USA, Mattaforma, led by Lindsey Wikstrom, won the 2026 National Design Award, emphasizing sustainable environments. Diana Salvador in Ecuador prioritizes eco-friendly materials, constructing a house in 25 days. Ricehouse in Italy innovates with rice waste, promoting low-impact living.

0 min

Hotels Leverage "Skillcation" Trend by Offering Guests Hands-On Workshops Like Pottery, Weaving, and Cooking

🏛 Hotels are embracing the "skillcation" trend, offering guests workshops in pottery, weaving, cooking, and more. By integrating local culture, these experiences create deeper traveler engagement and personal growth. Innovative wooden keycards symbolize each skill learned, serving as collectable experience markers. This approach encourages return visits, with different cards representing unique activities. Without needing new offerings, hotels enhance guest journeys, turning ordinary stays into memorable learning adventures and connecting guests to destinations meaningfully.

3 min

Bar Blondie Opens in London’s Queen’s Park, Offering Creative Midcentury Vibes and Southern French Cuisine

🍺 In London, Bar Blondie recently opened on Lonsdale Road, Queen’s Park. The venue, blending mid-century design with country-and-western flair, accommodates 45 guests. Co-founded by sommelier Alexandra Price and restaurateur Elliot Milne, it features a diverse menu led by chefs Alastair Walling and Alexander Busca. The venue's eclectic wine list is inspired by arts and culture. Collaborators include Macaulay Sinclair for design and Ryan Stanier for art curation, featuring works by Lucy Robson.

2 min

Storyteller Collaborates with Nike to Transform Penny Hardaway Shoe into Roller Skates with Trucks and Wheels

🏂 Collaborating with Nike on a project to transform the Penny Hardaway shoe into roller skates by adding trucks and wheels. Inspired by his father and a love of skateboarding since childhood, the storyteller finds parallels between the repetitiveness of skateboarding and storytelling. Favorite restaurant is SoulFood on Peckham High Street. Remembers seeing Chewy Cannon in Shoreditch when first moving to London. Describes working with Palace Skateboards like reconnecting with a childhood friend.

0 min

Toronto's Pembroke Inn Cuts OTA Dependency to 10%, Generates $263K in Direct Revenue Using Cloudbeds Tools

🤖 OYO parent Prism’s GM Agent is a fully autonomous AI managing hotel operations, raising concerns over liability and data processing under India's DPDP Act. At Toronto's Pembroke Inn, Cloudbeds' tools cut OTA bookings from nearly 100% to 10-15%, generating $263,000 in direct revenue and saving up to $70,000 in monthly high-season fees. This highlights AI's operational role and raises questions about accountability as AI governance lags behind deployment.

0 min

Hotels Urged to Adopt Service Failure Interception to Enhance Guest Experience and Operational Efficiency

🏨 Hotels are enhancing service quality by focusing on Service Failure Interception (SFI). At 2:05 p.m., housekeeping identifies an AC issue in a room intended for a 3:00 p.m. arrival. Engineering fixes it by 2:40, and verification occurs by 2:50, ensuring the guest checks into a fully functional room at 3:00. This proactive approach reduces guest complaints and improves satisfaction by catching issues before they affect the guest, contrasting with traditional recovery methods.

0 min

Hotels Enhance Wellness Strategy with Focused Planning, Guest-Centric Design and Effective Use of Technology to Boost Engagement

🛌 The wellness trend in hotels now focuses on structured guest experiences. A Cornell study of 33 hotels revealed a gap between planned and actual gym use: 46% intended to use facilities, but only 22% did. Hotels must guide wellness choices, ensuring guest needs align with property capabilities, rate tier, and service model. This involves clear planning for fitness centers and integrating technology to ease guest participation, enhancing the overall wellness experience.

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