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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Promotional webinar banner for Milestone: The AI Visibility Flywheel, with date July 29, 2026, 10:00 am PT / 1:00 pm ET, and three speakers (Benu Aggarwal, Bill Hunt, Ritika Chugh).

1 min

Milestone Hosts Webinar on Enhancing Brand Visibility in AI Search with Experts Benu Aggarwal and Bill Hunt

💻 On July 29, at 10 am PT/1 pm ET, join Benu Aggarwal, Bill Hunt, and Ritika Chugh for insights on enhancing brand visibility in AI search. Learn how AI engines select brands, and the importance of content, authority, and freshness. Discover strategies for creating entities and context, alongside a practical roadmap to boost AI search visibility. Don't miss the opportunity to refine your brand's AI presence.

Bright bar interior with a long wooden counter, high stools, and bottles on back-lit shelves beside large windows.

2 min

Enrique Olvera Opens San Damián in Venice, Los Angeles, Featuring Mexican Seafood and Agave Cocktails

🍴 Enrique Olvera launched San Damián in Venice, Los Angeles, revamping the former ATLA space with TALLER ADG and Charlotte Fischli. The restaurant features Mexican seafood by chef Chuy Cervantes, who crafts ceviches and aguachiles, including large plates like pescado asado guacachile amarillo. The decor includes Mexican art and furniture, with a future taqueria on the patio. Located at 1025 Abbot Kinney Blvd, San Damián offers an airy California Cantina vibe with mezcal cocktails.

Promotional banner split into two panels: left black with pink 'From Property Management' text; right pink panel promoting the 'To Profit Management' guide with a 'Download the guide' button.

4 min

AI-Driven Interfaces Replace Traditional Search as Hotels Aim for Recommendability Over SEO Rankings by 2026

🏨 AI is essential in hotels by 2026, shifting focus from SEO to data consistency for recommendation. The 2026 World Cup analysis shows cities with limited hotel supply saw high ADR gains, while dynamic pricing outperformed static rates. The Gallivant, East Sussex, highlights small hotels' tech advantages due to agility. Amsterdam's city tax may hit 20% by 2031. Sunborn London cut check-in time from 8 to 1 minute. Winnow aims to prevent over $1 billion in food waste globally.

Nighttime street corner with a dark stone building and large windows; red light trails sweep along the street below.

2 min

Shinji Modern Japanese Steakhouse Opens at Bay Adelaide Centre in Toronto's Financial District

🍴 Shinji, a modern Japanese steakhouse located in Toronto's Financial District at Bay Adelaide Centre, is gaining attention. Founded by Harlo Entertainment, Shinji features design by Toronto studio Odami, inspired by denim. The restaurant, with a custom indigo limewash, offers a menu by Executive Chef Jia Zou, including A3 to A5 Japanese wagyu and true Kobe beef. Located at 333 Bay St, Shinji provides an omakase experience and dishes like A5 wagyu and black cod surf and turf.

Woman in a blue blazer writes on a glass wall with a marker, holding a tablet, as a colleague watches in a modern office conference room.

5 min

AI Tools in Hospitality: Enhancing Decision-Making, Training, and Sustainability with Real-Time Data and Cost Savings

🏨 AI is transforming hospitality! In January 2024, the U.S. leisure and hospitality sector hired over 1 million people to replace 781,000 departures. AI executive briefing agents summarize key data, providing actionable insights like a 15% spike in housekeeping overtime. AI onboarding systems offer just-in-time training, reducing ramp time, while sustainability agents track resource savings, such as $2,400 monthly from optimized HVAC use. AI tools help hotels tackle high turnover and sustainability, driving efficiency and profitability.

Portrait of a smiling Black man with short curly hair wearing a navy patterned shirt, outdoors.

2 min

Cendyn Webinar Explores AI Strategies for Enhancing Hotel Visibility in AI-Powered Search and Recommendations

📈 Apollos Gause and Rick Posey, in a Cendyn webinar, discuss AI's impact on hotel discovery via platforms like ChatGPT and Gemini. They outline strategies for marketers to enhance visibility in AI-powered searches. Cendyn, serving over 35,000 customers in 150+ countries, generates $20 billion annually in hotel revenue. The company, operating globally, emphasizes content that resonates with AI to influence hotel recommendations and increase visibility in this evolving digital landscape.

Promotional banner for KTN's Front Desk 'Heart of Hospitality' Certification Training Program, encouraging elevating hospitality skills today.

2 min

Kennedy Training Network's CHH Certification Program Updated for 2026; Over 8,000 Certified Since 2017

✈️ Since 2017, over 8,000 hotel staff worldwide have achieved CHH Certification, which focuses on the "Five Pillars of Guest Service Excellence." The program, updated for 2026, includes a 90-minute webcam training, an online quiz, and a 15-minute role-play. The registration fee is $199 per person for the first five staff and $149 for each additional person. Delivered remotely by KTN, it enhances service at hotels across all categories.

Infographic titled 'Booking scenario #1' showing vertical pricing bars; two orange bars highlight a 4-night stay costing $1,596 with low perceived value and low booking likelihood.

9 min

Spain Wins 2026 World Cup, Hotels Miss Revenue Opportunities Due to Poor Pricing Strategies and Demand Misjudgments

🏆 Spain emerged victorious against Argentina with a 1-0 win in the World Cup final on July 19. The tournament included 104 matches across 16 cities and 3 continents. Hotel prices saw a 44% decline from $537 to $297 on match nights, and high ticket costs exceeded $1,000. Monterrey faced competitiveness from short-term rentals, while Houston experienced price growth due to its economy hotels. The 2030 World Cup will span 3 continents, 6 countries, and 18 cities.

2 min

Pennsylvania Enacts Law Mandating Human Trafficking Awareness Training for Hospitality Employees and Short-Term Rental Operators

📑 Governor Josh Shapiro signed House Bill 1286 in Pennsylvania, mandating human trafficking awareness training for hospitality workers and certain online platforms. Effective immediately, hotel employees and short-term rental operators must complete training and refresher courses every two years. AAHOA, with 20,000 members owning 60% of U.S. hotels, supports this initiative. AAHOA properties contribute 1.7% to the U.S. GDP and employ over 1 million people, earning $51.3 billion annually.

Cartoon: a customer holding a 'Company Policy' booklet speaks to a clerk; the clerk sits at a desk with a 'Common Sense' book and says, 'Try this book instead…'; a poster behind them reads 'People First, Policies Second'. The caption: 'The best customer service policy is knowing when to go beyond the policy. Be reasonable and use common sense.'

2 min

United Airlines' Bryan Stoller Advocates for "Reasonable Department" Mindset to Handle Non-Standard Customer Issues

💬 Customer service expert Bryan Stoller of United Airlines introduced the “Reasonable Department” concept during the 2026 Customer Contact Week. This mindset empowers employees to use judgment and empathy for non-standard customer issues. The process involves four steps: Detect, Route, Resolve, and Learn. The approach encourages companies to prioritize sensible solutions over rigid policies, aligning with Stoller’s philosophy that customer service is a mindset, not a department, ensuring exceptional customer experiences.

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