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10minhotel.com

1142 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

4 min

Kennedy Training Network Offers Complimentary Upselling Webcast for Hotel Staff on September 25, Sponsored by Travel Outlook and Track Hospitality Software

📚 Kennedy Training Network (KTN) will hold a 40-minute training webcast for hotel staff at noon ET on Friday, September 25. The session, free due to sponsorship from Travel Outlook and Track Hospitality Software, will focus on upselling tactics for front desk and reservations. The webcast highlights the decline of self-upselling, emphasizing authentic, human interactions at the front desk and incremental quoting. Additional sessions are scheduled for October 23 and November 20, covering hospitality leadership and sales strategies.

12 min

Key Differences Between Hotels and Lodges: Layout, Guest Experience, and Management Best Practices Explained

```html 🏨 ``` Hotels, found in urban areas, focus on accessibility and offer standardized amenities; lodges, located in remote areas, emphasize nature and personalized experiences. Hotels cater to business and leisure travelers for short stays, while lodges attract nature enthusiasts for extended visits. Management strategies differ: hotels use occupancy-based pricing, while lodges bundle experiences. Lighthouse, an AI platform, aids in optimizing pricing, marketing, and distribution for both property types, enhancing revenue and guest satisfaction.

3 min

Otel AI's Platform Saves Hotel Teams Over 20 Hours Weekly in Manual Reporting, Boosts RevPAR by 8.6%

🏨 Otel AI, based in Dublin, Ireland, released a product video on September 4, 2026, showcasing its AI platform for hotel operations. The platform saves hotel teams 20 hours weekly on manual tasks and boosts operational actions by 200%. The Alex in Dublin saw its RevPAR rise 8.6% within three months. Expansion plans target Europe, the US, and the UAE. A redesigned website offers role-specific breakdowns for hotel teams.

5 min

Cogwheel Marketing Advocates for Hotel Marketing as Revenue Infrastructure to Boost Long-Term Equity and Direct Bookings

📈 2 days ago, Sienna Crawford from Cogwheel Marketing highlighted how hotel marketing should transition from short-term campaigns to revenue infrastructure. This shift changes marketing from an expense to an investment, enhancing asset valuation and reducing OTA dependency. The marketing funnel includes display ads with a 67% ad recall, SEO with 39%, and metasearch with 7%. Expedia data reveals travelers spend 71 days planning before booking. Expanding focus beyond the booking window can significantly influence guest decisions.

8 min

Over 200 Global Travel & Tourism CEOs to Convene in Valletta for WTTC Summit, October 7-9, 2026

🌎 Malta, 7–9 October 2026: Valletta will host the 26th WTTC Global Summit, welcoming over 200 top Travel & Tourism CEOs. This event will highlight Malta’s tourism, business, and investment potential. Key attendees include leaders from Hilton, IHG, Four Seasons, and Trip.com. The "FUTU[RE]SET" theme will address industry changes and collaboration for sustainable growth. The Summit offers Malta a unique opportunity to showcase itself as a top destination and investment hub.

8 min

Barbara Muckermann to Lead Kempinski in 2024, Focusing on Selective Ownership and Modern Luxury Redefinition

📖 In 2024, Barbara Muckermann became Kempinski's first female CEO, focusing on brand desire and historical distinctiveness. Kempinski, established in 1897, owned 75 hotels in 31 countries by 2023. Reto Wittwer expanded from 21 to 73 hotels by 2014. The company acquired Prague's Augustine Hotel in April 2026, their first wholly owned in over 50 years. Muckermann’s strategy emphasizes selective ownership, operational excellence, and integrating technology to enhance human connections.

2 min

Jo Morgan Discusses Hotel Industry Challenges and British Guest Expectations in Hoteliers' Voice Podcast Episode

📣 Live from Kensington, London, Jo Morgan, a consultant with Meliora Consultancy, shares insights on hotel operations and British guest expectations. Industry challenges, strategic growth, and the rise of fractional consulting are discussed. The focus is on balancing business planning with team well-being and guest experience, alongside adapting to the staycation trend. Hosted by Haynes MarComs, a consultancy with a decade of experience in hospitality tech, the event provides actionable insights for hoteliers.

5 min

Novotel Launches Global Longevity Week to Promote Healthier Lifestyles Through Daily Rituals, Backed by Consumer Study

📜 From 7th-13th September 2026, Novotel is launching its first Longevity Week, highlighting small daily habits for healthier living. A global study with 13,000 respondents from 12 countries shows 71% are more focused on wellbeing than five years ago. Despite this, 76% wish for healthier lifestyles, while 67% struggle with misinformation. Novotel's 37 Collective, including experts like Olympic surfer Kauli Vaast, will lead sessions on Eat, Sleep, Move, and Meet. Novotel’s initiative underscores the importance of incremental progress for longevity.

4 min

St. Louis Hotel Market Strengthens in 2025 with 60% Occupancy and ADR Over $125, Driven by Key Developments

📈 St. Louis's lodging market rebounded in 2025 after stalling in 2024, with occupancy reaching the low 60s for the first time since 2019. In May 2025, a tornado temporarily increased demand. 2026 saw legislation for downtown revitalization, including a $600M development and a new entertainment district. Major projects include a $1.7B National Geospatial-Intelligence Agency campus and a $1.8B Boeing expansion. A $230M zoo expansion is underway, and a $3B airport reconfiguration is planned.

20 min

Study Reveals 92% of Luxury Hotel Calls Fail to Capture Guest Contact Information, Missing Key Revenue Opportunities

📞 In a study by Revinate Hospitality Research Group, 308 mystery shopper calls to 135 luxury hotels revealed significant revenue leaks. 92% of calls didn't capture guest contact details, with only 4.7% securing emails and 5.4% phone numbers. Calls often failed to ask discovery questions, especially with front desk agents, who managed this 74% of the time. 62.1% of hotels used automated call systems, leading to after-hours booking issues, as 26.3% of calls ended in voicemail.

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