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LODGING Staff

799 posts

Cloudbeds Launches Ask Signals AI Platform to Enhance Hotel Operations and Personalized Guest Experiences

💻 SAN DIEGO, California—Cloudbeds launched Ask Signals, a conversational AI for hotel teams, as part of their Spring 2026 release. Built on Cloudbeds' unified hospitality intelligence architecture, it connects reservations, revenue, payments, guests, and marketing. Ask Signals provides operational, guest, and revenue insights instantly, enhancing guest experiences and decision-making. CEO Adam Harris emphasizes its unified platform's ability to understand hotel operations fully. Key features include analyzing booking trends, Average Daily Rate (ADR), and guest preferences.
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Atrium Hospitality Completes Comprehensive Renovation of Embassy Suites Franklin Cool Springs, Adding 2,200 Sq. Ft. of Event Space

🏨 In May 2026, Atrium Hospitality announced the completion of a full renovation at the Embassy Suites by Hilton Franklin Cool Springs in Franklin, Tennessee. All guest suites and public spaces were upgraded, including 2,200 square feet of new event space, bringing the total meeting space to nearly 29,000 square feet. The renovation includes modern furnishings, energy-efficient lighting, and water-saving fixtures, enhancing guest experiences and promoting sustainability.
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Drury Hotels Opens Sixth Florida Location with Drury Inn & Suites Destin Miramar Beach Featuring 116 Suites

🏨 Drury Hotels has opened its sixth Florida location, Drury Inn & Suites Destin Miramar Beach, in St. Louis, Missouri. Featuring 116 guest suites with in-room kitchens, the hotel offers amenities like a hot breakfast, Drury's 5:30 Kickback, WiFi, an outdoor pool, and a fitness center. Managed by Joshua Hager, the hotel employs 25 team members. In 2026, Drury will begin constructing the Drury Plaza Hotel Destin with 320 rooms and extensive facilities.
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98% of Hoteliers Utilize AI in Operations, Yet 59% Favor Human-Led Front Desk and Check-In Experiences

💻 In 2026, Mews surveyed over 500 hotels globally, revealing that 98% of hoteliers have used AI in the past six months. AI was involved in 11 out of 19 key tasks, handling over 50% of the workload. Despite AI's widespread adoption, 59% believe front desk interactions should remain human-led. 92% are optimistic about AI, yet 41% lack formal AI policies. Revenue growth is a priority for 52%, with AI tools needing property-specific insights to maximize value.
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Row of striped outdoor lounge beds with folded towels, set against a desert landscape and distant mountains under a blue sky.
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JLL Completes Sale of Moran Hotel CITYCENTRE in Houston to MetroNational in Joint Venture Acquisition

🏨 JLL’s Hotels & Hospitality Group completed the sale of the Moran Hotel CITYCENTRE, a 244-room lifestyle hotel in Houston's 47-acre CITYCENTRE district. MetroNational acquired it in a joint venture. Opened in 2009 as Hotel Sorella, it rebranded in 2020 as the Moran and underwent a multimillion-dollar renovation in 2024. The property includes amenities like a fitness center, an outdoor pool, and five food and beverage outlets. The offering also featured 22 condos and 14,645 sq ft of retail space.
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Patrick Pacious Steps Down as CEO of Choice Hotels; Dominic Dragisich Appointed Interim CEO Effective May 20, 2026

🏨 Patrick Pacious will step down as president and CEO of Choice Hotels International, effective May 20, 2026. He will remain as an advisor until August 31, 2026. Dominic Dragisich, the chief growth & strategy officer, will serve as interim CEO. Under Pacious's leadership, the company expanded from 11 to 22 brands and doubled adjusted EBITDA. The board will search for a new CEO with the help of an executive search firm, considering both internal and external candidates.
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Flywire Expands Partnership with Driftwood Hospitality to Enhance Payment Solutions Across Nearly 90 U.S. Hotels

💳 Flywire Corporation expands its partnership with Driftwood Hospitality Management to enhance payment solutions across nearly 90 U.S. hotels. Driftwood, utilizing Flywire's payment, authorization, and e-signature tools, aims for a 90% faster sales cycle. In five months, Flywire reduced payment processing costs by 30% across 10 properties. New capabilities include ACH payments and secure payment processing, aiming to boost efficiency and guest experience. Driftwood aims for a seamless, modernized payment infrastructure.
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Centinel and IHG to Manage On-Base Lodging for U.S. Air Force Under 50-Year Agreement, Starting Fall 2027

🏨 Centinel Public Partnerships LLC and IHG Hotels & Resorts will manage U.S. Air Force on-base lodging through a 50-year agreement, finalized by Fall 2027. The partnership covers 23 installations, ensuring uninterrupted operations. Centinel, with over two decades of military housing experience, and IHG, with 70+ hotels in the Army Lodging program, will enhance accommodations for military personnel and families. Their collaboration aims to modernize and improve hospitality across U.S. Air Force installations.
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Expedia Group Reports 77% Global Increase in Domestic Travel Interest for Summer 2026, Doubling in U.S.

🛫 Expedia Group's 2026 travel trends report highlights a 77% global increase in domestic travel discussions, with 63% of U.S. travelers planning domestic trips. Searches for Florida and California beaches rose by 50%, while interest in local outdoor spots surged 65%. "Hotel Hopping" and "Beach Readaways" are gaining popularity, with social buzz for the latter up 213%. Soccer fans flock to North American FIFA cities, while others opt for cheaper destinations, as European hotel rates drop by 25%.
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Davenport Hotel Unveils Renovated 284 Guestrooms in Multi-Year Refresh by Design Firm Bishop Pass in Spokane

🏨 Spokane, Washington—In 2024, Davenport Hotel began a multi-year renovation, refreshing 284 guestrooms with designs by Bishop Pass. The renovation highlights Spokane's natural light and lilac city identity. New dining and retail spaces, like the Lobby Bar and Emporium, enhance the experience. Spring 2025 brings updates to the Davenport Tower and The Louie, a 48-key boutique hotel. These projects connect three properties, celebrating heritage and modern travel needs.
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