Survey by Mews Finds 89% of Guests Prefer Hybrid Stays Combining AI and Human Service Over AI-Led Stays
💻 July 2026, a survey by Mews revealed 89% of 3,250 travelers in France, Germany, Italy, Netherlands, Spain, Sweden, U.K., and U.S. prefer a hybrid stay with AI. Human service was favored at nine touchpoints, with 44% opting for humans in taxi arrangements and 50% for room service. 75% view human staff as crucial. 59% support AI for repetitive tasks, but 67% fear job losses. Mews emphasizes AI should augment, not replace, human roles.
Share