Hotel Operations

🏨 Hoteliers, struggle with low ADR? Instead of relying on short-term fixes like sales tweaks and pricing tools, focus on creating memorable guest experiences: design for emotional connections, offer unique experiences, enhance in-room amenities, revitalize lobby spaces, highlight your unique qualities, invest in outdoor areas, and elevate food and beverage offerings. By becoming irresistible, you'll naturally improve ADR. Prioritize storytelling and guest engagement over discounts for sustainable success. #hospitalitybranding #ADRstrategy #guestexperience

📈 In 2025, small hotels in Thailand face challenges like higher guest expectations and competition. Cloud PMS systems are essential for efficient management. Hotelogix, priced at ~$4/room monthly, offers OTA sync, mobile access, and a free demo. Alternatives include eZee Absolute ($31–60), Ace Hotel System, OASIS PMS ($20–35), Cloudbeds ($50–120), and RMS Cloud ($50–90). These systems, suitable for various hotel sizes, promise easy setup and local support.

📍 The ibis Paris Tour Montparnasse hotel, located in the Montparnasse district near France's busy train station, maintained strong performance due to strategic location and brand recognition. Acquired in 2019, it underwent significant renovations but stayed operational. Despite a 2020 drop in occupancy, it rebounded with rates over €100. EXTENDAM achieved over 10% IRR on its sale, reflecting successful asset management. EXTENDAM also sold other properties in Paris, Grenoble, Saint-Étienne, and Valence in 2024.

🍴 Bret Thorn, since 1999, is a senior food & beverage editor at Nation’s Restaurant News in Brooklyn, NY. Educated at Tufts University (BA in history, 1990) and Le Cordon Bleu (1986), he covers F&B trends, wrote for The New York Sun (2005-2008), and won a 2006 journalism award. He's been active in the industry since 1989, having worked in Thailand and for ABC News. Thorn contributes to various publications and authored entries in major food encyclopedias.

📚 Edward Mady introduces insights on effective leadership during crises in his latest book, "Honing the Human Edge." Dive into Hospitality Daily for further resources: follow on YouTube and LinkedIn, or subscribe for daily summaries and actionable insights.

🍴 Emma Watson, Petr Raba, and Nicola Lee will join moderator Sameer Seth to discuss hotel F&B innovation in the Asia Pacific region (excluding China). The panel aims to help hoteliers refresh and reshape their food offerings to meet evolving guest expectations. Topics include leveraging F&B for reputation, learning from independent venues, fostering innovation, and exploring competitive advantages in the crowded market.

📚 Edward Mady shares insights on leadership and relationship building in hospitality. Learnings are featured in his new book, "Honing the Human Edge".

🏖 Dreamscape Hospitality has taken over operations at Cougar Ridge Resort in Torrey, Utah, near Capitol Reef National Park. The resort offers luxury accommodations, an outdoor pool, e-bike rentals, and more. An expansion will introduce a new restaurant and amenities. Dreamscape aims to enhance guest experiences by providing scalable solutions and industry expertise to this distinctive property. As part of its strategy, Dreamscape supports independent hotels with tailored operational plans and infrastructure.