Human Resources

📄 Outrigger Hospitality Group appointed Stephen Nickerson as VP of Operations for The Americas. Nickerson has leadership experience from Sonesta Hotel Corporation, InterContinental Hotels Group, and Candlewood Suites. Previously, he was SVP of operations at Midas Hospitality, managing a U.S. portfolio. Mike Shaff, EVP of Operations, praised Nickerson's expertise and leadership. This strategic move aims to enhance hotel team performance and guest experience across diverse markets.

📈 Mandy Walker joins Careys Manor in the New Forest as director of sales, bringing 18 years of experience from Rhinefield House and expertise in the MICE sector. Frances Trowbridge-Moore, with the company since May 2024, is promoted to spa manager at SenSpa, leading a team of 31, succeeding Lina Lotto, who retired in 2025. General Manager Steve Woodrow highlights their roles in enhancing guest experience and supporting growth.

🏖 Don Carlos Marbella, located between Marbella and Malaga, will reopen in summer 2025 after a €45 million renovation by Selenta Group. Jorge Manzur, with over 20 years at brands like Le Méridien and Westin, is the new GM. The hotel, part of Preferred Hotels & Resorts, offers 284 rooms and 24 residences, with tennis facilities by the Rafa Nadal Tennis Center. Selenta Group aims to enhance its Mediterranean luxury reputation.

🏖 Aimbridge Hospitality EMEA is managing Bournemouth West Cliff Hotel and Spa. The 83-room hotel, near Bournemouth Beach, features five function suites for 200 delegates, a restaurant, lounge bar, and two indoor pools. Located seven miles from Bournemouth Airport, it offers leisure and corporate facilities. Aimbridge, a US-based company, outperformed market benchmarks in late 2025 with a gross operating profit index of 101.8, surpassing competitors by nearly two points.

🛢 TFE Hotels Europe appointed Jens Dünnebacke as regional director of key accounts to grow partnerships in European corporate travel. Reporting to Sin-Han Thiede, he will focus on long-stay business travel. Previously with Edyn Aparthotels, Dünnebacke led B2B sales in Europe. TFE aims to bolster its brands, including Adina and A by Adina, for business travelers and provide accommodation for local and international assignees. His expertise is vital for TFE’s European market expansion.

📈 Hadley O'Dwyer joins HotelREZ as VP of customer success and engagement to manage digital innovation and international growth. Overseeing 2,500 hotels in 100+ countries, O'Dwyer, with 20 years' industry experience, aims to enhance customer retention and revenue, leveraging data-driven strategies. His appointment follows John Seaton's as chief growth officer in December 2025, focusing on global service improvements and operational efficiency.

🏨 Sage Hospitality Group now manages The Ben, Autograph Collection, a 208-room hotel in West Palm Beach, Florida, acquired by Related Ross. Opened in 2020, The Ben offers a rooftop lounge, a heated outdoor pool, two restaurants, and over 17,000 square feet of event space. Situated by Palm Harbor Marina, it’s near Clematis Street and downtown attractions. Sage aims to enhance this vibrant, design-centric property’s guest experience as part of its experiential hospitality focus.

🏨 Rebecca Bozeat-Manzi and Scott Rankin have been promoted at Castlebridge Hospitality Management. Bozeat-Manzi, now sales and marketing director, will lead a unified approach to brand positioning. Rankin, as group operations director, focuses on operations performance and guest experience. Castlebridge, based in Warwickshire, manages several hotels, including Hotel Indigo and voco Winchester Hotel and Spa. Craig Patterson highlights these appointments as key to the company’s growth and evolution.

💻 Maria Green and Carla Manners have been promoted at Daish’s Holidays' Bournemouth head office. Green, with the company for 10 years, now heads sales and marketing for 11 UK hotels. Manners, who joined in 2019, is the new reservations manager. Green aims to grow the business and welcome new guests. Daish’s Holidays, a family-owned coach holiday group, has operated for over 45 years in seaside locations.