Innovation

🚀 IBS Software announces the successful launch of its cloud-native iLoyal platform with Emirates Skywards, serving over 35 million members globally. This marks a long-term innovation partnership to modernize the loyalty program's ecosystem. The iLoyal platform aims to drive real-time personalization, enhancing customer engagement. Emirates Skywards, in collaboration with IBS Software, seeks to deliver more rewarding experiences, laying a foundation for future innovation and growth.

🚀 Waymo's driverless rides in San Francisco are attracting tourists, with third-party tours costing up to $149. Bookings have grown over 10% weekly, contributing $39 million in visitor spending and $5.5 million in robotaxi revenue. Google's AI Mode is reshaping travel booking, with direct bookings to operators at 80%. Google Cloud's AI report shows 88% of adopters seeing ROI, with 70% productivity improvements. Jetson has delivered a single-seat eVTOL for $128,000, not requiring a pilot’s license.

No Vacancy Sydney, 16th September – RMS, the leading hospitality platform for hotels, serviced apartments, vacation rentals, and outdoor accommodations, has announced a new strategic partnership with SiteMinder to deliver seamless integration with its…

✈️ Sabre, in 2025, partnered with Travelin.Ai, providing access to SabreMosaic and Lodging AI, boosting booking likelihood by 14%. Travelin.Ai’s new split payment tech will launch in the UK, Nordics, US, Australia, and Germany, allowing business and leisure bookings in one workflow. Sabre’s sustainability team saw three executives depart amid restructuring, raising concerns over its environmental program's future.

📈 Benedict Evans, independent analyst focusing on tech, media, retail, and mobile, shared insights within the last 12 hours.

💻 Executives report an 88% ROI from AI, with productivity up 70%, CX up 63%, and revenue up 56%. Yet, static ROI metrics are outdated as AI evolves at quantum speed. The article critiques traditional ROI frameworks, advocating for real-time, continuous impact measurement and broader value dimensions like inequality reduction. Google surveyed 3,500 executives on AI's financial impact, detailed in a 48-page report. Key insights cover industry applications, work changes, ROI, and future investments.

🏨 The article outlines a five-stage action plan to enhance the guest experience: ATTRACT, CAPTURE, PREPARE, DELIVER, and REVIEW. It emphasizes using cross-functional "pods" for each stage: Storytelling, Conversion, Experience, and Loyalty. Key metrics include brand search volume, direct booking share, pre-arrival upsell revenue, TRevPAR, and Customer Lifetime Value. Success relies on leadership, technology, and talent, focusing on data-driven decisions and AI to optimize and personalize guest interactions. The goal is seamless guest journeys for long-term profitability and loyalty.

✈️ RateHawk has doubled its API network over the past year, now partnering with more than 1,200 companies globally, including OTAs and TMCs. Their API provides access to hotel inventory from 330 suppliers and 220,000 direct contracts. 🤝 Partnering with Vibe and Paximum, RateHawk facilitates easy integration through 130 tech platforms and offers 24/7 multilingual support. Tailored support with flexible pricing enhances scalability, enabling efficient operations in the travel industry.

💻 Travel professionals face intense competition and rising client expectations, with 92% happy in their jobs despite challenges. Major hurdles include searching for deals (notably in GCC at 52% and Asia at 49%) and maintaining income levels (15% concerned). RateHawk’s survey of 1,300 professionals highlights demand for tech solutions, with 29% seeking better access and 33% desiring improved mobile booking. Automation tools are preferred by 50%, especially in North America and Europe. Technology adoption remains a challenge, particularly in Asia.

🏨 More than half (56%) of hotels feel tech upgrade pressure, reveals Hotels.com’s 2025 Hotel Room Innsights survey. This global survey of 450+ properties highlights ‘ComfortTech’ trends like smart fans and TVs, and calls out tech confusion, with 52% of hotels now offering verbal tech walk-throughs. While 70% of guests prefer face-to-face interaction, hotels aim to integrate AI concierge services and voice controls. Hotels.com is updating booking software for intuitive use and personalized experiences.