Innovation

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Mews launches instant guest card…

💳 Mews launched a Zero Dollar Authorization feature to verify guest cards without charging, reducing failed payments and chargebacks for hotels. The feature aims to provide smoother payments and protect revenue without third-party providers. Susanne Sandler of Mews emphasizes its frictionless nature and profitability. Lacey King from Seattle's The Maxwell Hotel highlights time-saving and reliability benefits. Mews also introduces preauthorization to ensure funds availability.
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Google keeps commercial model for agentic hotel booking

🌐 Nov 25, 2025: Google plans to implement agentic booking in AI Mode, maintaining its current commercial model to minimize structural changes for partners. In 2026, Google will focus on learning user preferences with major partners like Booking.com and Expedia. The launch date is still undecided, with seamless booking experience and traveler expectations as main challenges. This initiative extends Google's AI expansion into travel, following similar ventures in restaurants and events.
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  • 1 min

Cendyn brings hotel direct rates into AI search platforms

💻 Nov 25, 2025, Cendyn introduces AI Connect, enabling direct hotel data integration into AI platforms like ChatGPT, Gemini, and Claude via the Model Context Protocol (MCP). This move, in collaboration with DirectBooker, addresses the OTA dominance in AI travel searches, ensuring hotels are visible with their best rates. Their selective beta program helps hotels capture early demand and track AI channel performance. Cendyn serves 32,000 clients, generating $20B+ annually, aiming to reduce OTA reliance.
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Asia Pacific hotel loyalty programs need a reset

🏨 Nov 25, 2025: Accenture's research highlights challenges in Asia Pacific hotel loyalty programs, revealing they don't align with guest expectations. Outdated points systems fail to offer instant rewards, and 94% of hotel leaders aim to diversify revenue through retail and e-commerce. Technology barriers and diverse market habits necessitate locally adapted strategies. By 2030, integrated loyalty and commerce are expected to drive value, emphasizing a shift from just room sales.
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Personalization transforms Caribbean hotels

🏝️ Nov 25, 2025, Caribbean hotels are shifting to direct channels to meet guest expectations and reduce reliance on OTAs. The Caribbean Hotel and Tourism Association and Sailrock South Caicos highlight personalization using data, AI, and direct booking strategies. There's a rise in demand from digital nomads and younger travelers. Efforts include dynamic pricing, loyalty programs, AI-driven tools, and trust-building initiatives like SafeDirect Travel Assistance to improve engagement and conversions.
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  • 2 min

Paradise Point Resort & Spa Completes Conference Center Renovation

🏖️ Paradise Point Resort & Spa in San Diego, managed by Davidson Resorts, completed its conference center renovation, enhancing over 60,000 square feet of indoor and outdoor spaces with coastal-inspired design. Featuring flexible layouts, improved technology, and sustainable elements, the resort's updated venues include the Paradise Ballroom and the Sunset Ballroom with panoramic views of Mission Bay. Eco-friendly upgrades include LED lighting and energy-efficient materials, reflecting a commitment to sustainability.
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Cloudbeds Announces Partnership With Klaviyo

📈 San Diego, California—Cloudbeds announced a new partnership with Klaviyo, a B2C CRM platform, to automate communications and boost direct bookings for hoteliers. The integration allows for real-time data access and one-click installation with no setup fees. This collaboration helps hotels turn guest interactions into revenue opportunities, enhancing targeting and conversion rates. Cloudbeds and Klaviyo aim to leverage guest data for personalized marketing and improved guest relationships, driving engagement, revenue, and repeat visits.
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  • 3 min

Entries Open for Springboard Awards for Excellence 2026 – Celebrating the Best in Hospitality

🏆 Springboard Awards for Excellence 2026 🎉 When? 30 April 2026. Where? Park Plaza London Riverbank. Who? Hosted by Park Plaza, sponsored by industry leaders like Nestlé, HIT Training, and Sybron. What? Celebrates excellence in hospitality with categories like the new Hospitality Careers Champion Award. How? Free and easy nominations via the Springboard website by 9 January 2026. Why? To recognize and inspire talent, supporting Springboard’s mission to bolster hospitality careers. Goals: Close skills gaps and create one million new skills by 2030.
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  • 1 min

#weekendbbq #bbqlikeaboss #agenticshopping | Brad Brewer

💻 Google’s AI Mode revolutionizes hotel distribution by selecting between simple searches and detailed agent instructions to extract live hotel data. Chef Duce Raymond's BBQ example demonstrates how Google uses inferred preferences and schema signals to create personalized recommendations, shifting from search to intent shaping. This system profiles users, ranks options, and merges inventory with guidance. Agentic Hospitality gives hotels control over data-driven decisions, preventing platforms from monopolizing guest interactions. Join at AgenticHospitality.com.
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