Innovation

I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving is that past bad experiences have left such a “metaphorical scar” that you avoid making the call for many reasons I’ll share in just a moment.

Discussions of the ‘AI Bubble’ among social media influencers surged in October 2025, increasing by almost 200% on platform ‘X’ compared to the previous month. This dramatic escalation was fueled by growing concerns over the sustainability of massive investments in AI versus its tangible returns, highlighting fears among influencers of an impending collapse similar to the dot-com or housing bubbles, reveals the Social Media Analytics Platform of GlobalData, a leading data and analytics company.

UN Tourism has partnered with UMusic Hospitality & Lifestyle (UMHL), the entertainment-driven hospitality venture powered by Universal Music Group (UMG) and the Center for Music Ecosystems (CME) to harness the power of music tourism to drive economic growth and job creation, with a focus on high-growth-potential economies.

By Stephen Burke, Founder & CEO, RobosizeME Hotels across regions are under pressure to operate efficiently despite persistent labor shortages, cost inflation, and global instability. In the US, political tensions,…

Hotels across regions are under pressure to operate efficiently despite persistent labor shortages, cost inflation, and global instability. In the US, political tensions, evolving immigration policies, and a slowdown in international tourism have added pressure to the labor market. These challenges have been compounded by the recent government shutdown, which has led the FAA to reduce flight capacity at several major airports, creating further uncertainty for travel and hospitality operations.

BCD Travel, in partnership with global payments leader Conferma, today launched the travel industry’s first Virtual Card Acceptance (VCA) Rating. The new system gives business travelers and travel managers unprecedented visibility into hotel payment reliability. With corporate virtual card adoption set to triple by 2030 according to Vantage Market Research, the launch builds on the expanded BCD–Conferma partnership, reinforcing their shared focus on seamless, data-driven payment innovation.

Recently, I was planning a vacation to Portugal. Not having the time necessary to sift through endless options and reviews, I found myself looking to my travel companions Chat GPT and Perplexity to do some of the research and help me build just the right experience that allowed my wife and I to focus on the experiences that mattered to us.

Recently, I was planning a vacation to Portugal. Not having the time necessary to sift through endless options and reviews, I found myself looking to my travel companions Chat GPT and Perplexity to do some of the research and help me build just the right experience that allowed my wife and I to focus on the experiences that mattered to us.

In the world of luxury hospitality leadership, few professionals embody the balance of global perspective and local authenticity as well as Andreas Magnus, General Manager of Kempinski Palace Engelberg. With…

Data. Every hotel has it, few truly use it. Behind every number, every booking curve, every channel spike lies a story. The question is: are you reading it? Or just…