Innovation

🌐 Bitget Wallet has partnered with Cryptorefills, enabling travelers to book flights, hotels and other services using cryptocurrencies such as Bitcoin, Ethereum, USDT, USDC, and more. Cryptorefills is now a DApp in Bitget Wallet's "Spend with Crypto" section, facilitating purchases of gift cards, mobile credits, and gaming services from major brands. This collaboration furthers Bitget Wallet's PayFi strategy, aiming to unify crypto earning, sending, and spending, and advancing cryptocurrency payment in mainstream commerce. CEO of Cryptorefills, Massimiliano Silenzi, and COO of Bitget Wallet, Alvin Kan, believe this will make digital assets more accessible in the real world.

💳 American Express Global Business Travel (Amex GBT) integrates its hotel marketplace with Concur Travel via Hotel Connector, offering access to over 2 million properties in 180 countries, including Amex GBT preferred rates and options from Expedia and Booking.com. This AI-powered enhancement aims to optimize travel programs and streamline booking processes, ensuring personalized hotel recommendations for business travelers. The collaboration with SAP Concur promises a better user experience with a more comprehensive range of choices for joint customers.

📌 Sabre, a UK-based company, has entered a multi-year agreement with Brazilian fintech Jazz Tech, backed by Arbi Bank, to make Jazz Tech the virtual card issuer for Sabre Direct Pay in Brazil. This partnership aims to enhance the UK and European travel markets by facilitating cross-border payments and improving customer experience. The integration of Sabre Direct Pay in South America addresses the region's increasing demand for secure, digital payment solutions. Patricio Boccardo, Sabre Direct Pay's Managing Director, highlights the platform's efficient onboarding, integration into existing workflows, and provision of prepaid and credit options. José Roberto Kracochansky, Jazz Tech's CEO, emphasizes the API-driven ecosystem's scalable and secure payment capabilities for travel agencies. This step advances payment solution offerings for Brazilian travel agencies, prioritizing transaction security and efficiency.

📈 AI's promise in 2023 remained largely unfulfilled, but 2025 shows potential for real-world applications, particularly in travel. The year 2024 saw the need for AI to move beyond style and focus on substance, with back-office roles excelling but customer-facing challenges persisting. The emergence of low-cost AI solutions like the Chinese DeepSeek LLM model in 2024 is lowering development costs and barriers to entry. Success stories include AI tools that streamlined rebooking processes. For 2025, there's a shift towards purpose-driven AI innovation, with integration becoming smoother and a focus on solving specific problems rather than providing flashy features. Vibe anticipates AI will redefine travel technology with purposeful application.

📌 Thales' 2025 Digital Trust Index indicates a decline in trust in digital services, with only insurance, banking, and government sectors maintaining or slightly increasing trust. Transport is trusted by 6% of consumers, news media by 3%. The survey, which included over 14,000 consumers across 14 countries, showed that 19% were informed of personal data breaches in the past year, leading 82% to abandon brands over data misuse concerns. Banking is the most trusted sector, especially among over 55s (51%) compared to just 32% of Gen Z. Consumers are aware of online threats, with 83% expecting data privacy rights, but 63% feeling too much responsibility is on them for data protection. Despite frustrations, 64% would trust brands more if they implemented advanced security technologies.

🏆 Virtual Interlining (VI) is revolutionizing travel by allowing the combination of flights from different airlines without formal agreements. Currently, 55 million passengers self-connect annually, a number expected to double in five years due to demand for affordable travel and the growth of low-cost carriers (LCCs). PKFARE, a travel product aggregator, is testing a VI product with key clients, offering competitive rates up to 10% less than rivals, access to approximately 600 more destinations, and double the flight options. The company aims to solve issues like missed connections by automating refunds and reissuing tickets. PKFARE leverages over 10 years of experience, 600+ bookable airline contents, and an optimized algorithm for the best deals.

📱 Bunq, Europe's second-largest neobank, surveyed nearly 5,000 digital nomads, revealing 31% missed significant life events and 31% faced mental health challenges abroad. British nomads admitted a 31% mental health struggle rate, with 31% hiding aspects of their identity. Personal relationships for 20% worsened, yet 20% built stronger ones while traveling. Financially, 28% saved more, 24% felt more secure, and 19% saw positive career development. However, 24% experienced negative career impacts, with 10% hiding their nomad lifestyle from employers. British nomads mostly missed friends and family (27%), British cuisine (14%), and humor (12%). Chief Strategy Officer, Bianca Zwart, highlighted digital nomads are building something new, not just leaving behind the old.

💻 Independent hotels risk obsolescence in an AI-driven marketplace if they fail to adapt to AI agents influencing how travelers discover and book hotels. AI prioritizes relevance and data quality over ad budgets. Hotels need to integrate AI to maintain visibility, focusing on structured data, transparent guest feedback, and machine-readable guest history. Actions include AI-optimized data, reputation management, and personalized strategies to align with AI recommendations. The shift is not a trend but a permanent evolution in hotel discovery and booking.

📈 Online Travel Agencies (OTAs) focus on user acquisition and retention, crucial to compete in the AI era. Expedia and Booking spend about 50% and 30% of their revenue on sales and marketing, respectively. A trend towards direct bookings is observed, potentially amplified by AI technology aiding the process.