Innovation - 10 Minutes News for Hoteliers - Page 277

17 min

Why Real-Time Operations Will Define Success in Hospitality – Josiah Mackenzie & Wil Slickers

📌 Josiah Mackenzie, featured guest on the Slick Talk podcast, discusses his career shifts and his role at Actable, a tech company aiding hotels in profitable operations. Key insights from the discussion include the top challenges in the hotel industry, such as delivering financial performance through guest experience innovation. Recorded in early March 2025, Mackenzie highlights the potential of real-time operations, the significance of data digitization for AI implementation, and the importance of strategic change management. The episode also explores how hotels can diversify revenue streams by offering amenities like those at the membership hotel, The Clayton in Denver, catering to a variety of customer needs. For more details, listeners are directed to the full podcast episode linked in the show notes.

1 min

E-Magazine Issue #9 – DM

🥕 Saladplate, part of Informa Markets, serves as the content hub for Hospitality, Food, and Beverage sectors, offering weekly news, a monthly newsletter, and a bi-monthly e-magazine. It grants exclusive access to a directory of over 10,000 brands and companies, plus registration and updates for more than 35 international trade events.

1 min

Economic Outlook: Key Macro Trends Shaping the QSR Industry in Southeast Asia

🥕 Saladplate, part of Informa Markets, is the official hub for the Hospitality, Food, and Beverage industry, offering a supplier directory with over 10,000 brands, weekly news, a monthly newsletter, and a bi-monthly e-magazine. It supports over 35 international trade events with access to content, registrations, and updates.

National Restaurant Association Show Announces 24 Kitchen Innovations Award Recipients for 2025

🍴 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, showcasing groundbreaking foodservice equipment and technology. The Show is scheduled for May 17–20, offering an exploration of new trends and products, with KI Award winners featured in the Kitchen Innovations Showroom. Innovations include Alto-Shaam's Origin™ convection ovens with Structured Air Technology™, American Metalcraft's BuffetBoost™ Warming Block heating to 190°F in 7 minutes, and Appliance Innovation's SimpliciTea 1500 for fresh brewed tea. Other highlights are Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser, Bridge Appliances' OMM Automated Egg Cooker producing perfect eggs in about 3 minutes, Carter-Hoffmann CHrisper Station for twice the standard holding time, and Charter House Innovations' RoboFry X4, a compact fry automation solution. Technologies like Metafoodx's AI food scanner, Middleby Marshall's LongWave IR Oven with a 33% higher temperature limit, and Newton CFV's Gravity Beverage Fountain System using IoT for optimal operations were also recognized. The Show brings together industry professionals, including equipment dealers, operators, and restaurant owners to discover solutions to enhance operations and growth.

7 min

The Big AI Disconnect Between Leadership and Teams

📊 At SXSW 2025, company leaders highlighted a significant gap in AI understanding between executives and teams, alongside strategies to leverage AI for improving productivity and streamlining processes. Atlassian's report surveyed 12,000 workers and 200 executives, revealing 96% of executives think their teams don't know how to adopt AI despite its potential to transform work. Slack's survey of 5,000 workers found 30% are "AI maximizers" while 20% use AI secretly. Upwork data showed freelancers use AI twice as much as full-time employees, citing bureaucracy and livelihood as reasons. Annually, 2.4 billion hours are wasted in Fortune 500 companies searching for information, and 77% of employees feel AI increases their workload. Panelists at SXSW discussed AI's potential to save time, reduce duplicative efforts, and unlock human intelligence. Atlassian and Slack have developed AI platforms like Rovo and Slack AI to synthesize company information and streamline workflows.

3 min

SIHOT Delivers Hotel Reservations to Apple and Google Wallets

🔥 Deliverect launched Pulse Sentinel, a feature aimed at reducing unnoticed downtime in delivery apps, potentially saving £50,000 in weekly revenue for a brand with 100 locations. Burger King UK, with 321 locations, uses Pulse Sentinel, which has improved uptime to over 99% in six months and automatically restored connectivity 4,000 times per month. Pulse Sentinel was triggered 892 times in one week alone, evidencing its proactive role in maintaining Burger King UK's online presence and driving sales growth.

3 min

DIRECTV for BUSINESS Adds Tubi to the Advanced Entertainment Platform

🍕 Deliverect, a food tech SaaS company, launched the Pulse Sentinel feature to mitigate unnoticed downtime on delivery platforms. This tool aims to improve uptime, boost restaurant performance, and protect guest loyalty. Data from Deliverect indicates that a restaurant brand with 100 locations averages 322 hours of downtime per week, leading to an estimated £50,000 in lost revenue. Burger King UK, with 321 locations, utilises Pulse Sentinel and has witnessed a significant sales increase, achieving over 99% uptime within six months, and restoring connectivity an average of 4,000 times per month. Pulse Sentinel was activated 892 times in one week alone, highlighting its efficacy in maintaining seamless restaurant operations and enhancing customer experiences.

1 min

How Any Hotelier Can Start Innovating Today (Even in a Traditional Hotel) – Eva Klausner, Numa

🏨 Eva Klausner, Director of Guest Experience at Numa, on March 14, 2025, discusses how hoteliers can innovate in their field. Episode hosted by Danica Smith, founder of MorningStar GX, focuses on actionable ideas for business improvement. Music produced by Clay Bassford of Bespoke Sound.

1 min

E-Magazine Issue #9

🥕 Saladplate, part of Informa Markets, serves as the content and engagement hub for the Hospitality, Food and Beverage industry. It provides weekly news updates, a monthly newsletter, and a bi-monthly e-magazine, alongside exclusive access to over 10,000 brands, companies, and products. The platform also facilitates registration and updates for more than 35 international trade events.

3 min

Cloudbeds Report Finds Independent Hoteliers are Looking to Optimize Performance in 2025

📦 Deliverect, a global food tech SaaS company, unveiled Pulse Sentinel to eliminate unnoticed downtime on delivery platforms, augmenting restaurant performance. A restaurant brand with 100 locations suffers an average of 5% downtime, equating to 322 hours weekly, causing an estimated £50,000 in revenue loss. Burger King UK, with 321 locations, leverages Pulse Sentinel for near-perfect uptime, proactive issue resolution, and an average of 4,000 automatic online restorations per month, resulting in significant sales uplift and recovered sales. Pulse Sentinel offers real-time solutions, automated re-open flows, and data-driven performance optimization, addressing undesired downtime caused by technical glitches and other issues.

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