Innovation

4485 posts

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  • 3 min

CASE STUDY: Tech Overhaul Brings Five-Star Experiences and New Revenue Opportunities to Plush Fabryka Wełny Hotel & Spa

📈 Kramer, an audio-visual experience company, has been chosen by Fabryka Wełny Hotel & Spa near Łódź, Poland, to modernize their AV systems. The hotel features 122 guestrooms, nine conference rooms, a ballroom, a wedding hall, and a philharmonic hall. Warsaw-based Modulit Solutions Polska implemented Kramer's KC-BRAINware-25 control platform, KDS-7 AVoIP Encoder, and the VIA GO² wireless presentation device. The project was completed on time and within budget, with staff praising the system's ease of integration and automation capabilities.
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HTeaO Partners with Detroit Labs, Paytronix, and Growth Factor to Unveil a World-Class Tech Suite, Elevating the Guest Experience

🍺 HTeaO, an iced tea franchise, partnered with Detroit Labs, Paytronix, and Growth Factor to launch a new technology suite, including a mobile app with DoorDash delivery, Apple Pay, and customizable orders. The Paytronix-powered loyalty program offers 2 Points per dollar, with rewards ranging from 50% off a tea to a free gallon or coffee for 50-100 Points. The redesigned website features store locators and enhanced e-commerce. To promote the launch, HTeaO is giving a free Huge Tea to new app loyalty members.
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  • 3 min

NRF 2025 NEWS: WorkJam Adds AI Chatbot and Livestream Video to Empower Frontline Workforce

🍷 HTeaO, an iced tea franchise, has launched a new technology suite with Detroit Labs, Paytronix, and Growth Factor. The suite includes a custom mobile app, loyalty program, and redesigned website. The app offers pick-up, curbside service, and DoorDash delivery, plus Apple Pay. The Paytronix-powered loyalty program gives 2 Points per dollar, with 50 Points for 50% off tea, 75 for a free cup or mini gallon, and 100 for a gallon or coffee. A free Huge Tea is offered for app downloads and loyalty sign-ups.
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  • 1 min

Cloudbeds honored for 7th year in a row in 2025 HotelTechAwards

🏨 Cloudbeds, headquartered in San Diego, CA, received five top honors in the 2025 HotelTechAwards: Best Hotel Management Software, Property Management System Finalist, Channel Manager Finalist, Top 10 People’s Choice, and Overall 10 Best Places to Work. As a seven-time winner, Cloudbeds is a highly-rated vendor by thousands of customers on HotelTechReport. CEO Adam Harris highlights their focus on delivering enterprise-grade technology. Annually, 2.5 million hotel industry professionals use HotelTechReport.com, with award winners selected based on verified user feedback from over 120 countries.
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  • 2 min

Call Your Mother receives investment from private equity firm behind CAVA’s growth

💰 Washington, D.C.-based deli Call Your Mother partnered with Invus through Artal Group for an undisclosed investment to expand its footprint. The company maintains leadership with cofounders CEO Andrew Dana and executive chef Daniela Moreira, featured in NRN's Power List in 2022. Call Your Mother operates 17 locations offering Jewish deli classics with a modern twist. Plans include a new commissary in D.C., technology upgrades, an app, and expansion to a third market. Invus previously invested in CAVA Group in 2015 and partners with SeoulSpice and Hattie B's. Advisors for the deal were Harrington Park Advisors and Blank Rome for Call Your Mother, and Patterson Belknap and BDO for Invus.
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  • 4 min

The AI Maturity Crisis in Hospitality: Your Guests Deserve More than Basic Bots

🛒 A recent study indicates that 60% of AI deployments in the hospitality industry's contact centers are considered "low maturity," focusing on automation and cost reduction rather than enhancing customer experience. This trend affects guest satisfaction, as evidenced by 42% of contact centers struggling with high agent turnover, 39% facing employee burnout, 31% dealing with fragmented tools and data, and 20% experiencing long customer wait times. Mature AI deployments see 68% increases in upsell and cross-sell rates, 66% reduction in customer acquisition costs, and 64% improvement in revenue per interaction. High-maturity AI is crucial for personalized service and efficient operations.
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Campaigns Manager

📣 HiJiffy's Campaigns Manager is designed for hoteliers to independently create, manage, and monitor messaging campaigns. It features automated in-stay campaigns, real-time analytics, and flexible management options. The tool offers benefits for hotels, such as increasing direct bookings and staying organized, as well as saving staff time and reducing errors. Guests benefit from timely updates and better experiences. Access is plan-specific, with Premium Plan offering up to 4 campaigns per reservation by default, and Enterprise Plan having customizable limits. Overuse incurs additional charges. The Overview tab allows tracking of messages, extra costs, and campaign breakdowns, while the List of Campaigns tab facilitates campaign management. Integrations with PMS/CRM are required for recurring campaigns. Campaign setup involves selecting details, setting triggers, targeting guests, configuring channels, and composing messages. The Campaigns Manager also helps send messages at key times during guest journeys, from pre-arrival to departure. For further support, users can access HiJiffy's Help Center or contact Customer Success representatives.
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  • 2 min

Hot hotels for 2025 – TRIBE Manchester airport Manchester’s biggest 4-star hotel is now open

🏨 TRIBE Manchester Airport, a 4-star lifestyle hotel with a £80 million design, opening in 2025, aims to redefine airport accommodation by offering immersive dining and cutting-edge design near Manchester Airport, which expects over 30 million passengers that year. Located minutes from Terminal 2 and 15 minutes from the city center, TRIBE caters to holidaymakers and music fans, featuring easy access to Manchester's cultural hotspots. The hotel offers dining experiences led by ex-Soho House chef Daniele Pampagnin, including a variety of Italian dishes at TRIBE TABLE, signature cocktails at TRIBE BAR, and a 24-hour GRAB & GO counter. Designed for work and relaxation, the rooms are draped in natural light, emphasizing both aesthetics and practicality.
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  • 3 min

Substantial increase in direct bookings for The Samilton Hotel since moving to STAAH

🏨 The Samilton Hotel in Kolkata, established in 1990, chose STAAH's channel manager for its 41 rooms to boost direct bookings, address rate parity and inventory management challenges. Since partnering with STAAH, the hotel has seen a substantial increase in direct bookings, enhanced online visibility, and improved revenue, particularly through the commission-free direct channel. STAAH's user-friendly platform and mobile app have streamlined operations, allowing the Samilton to focus on other business aspects.
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