Innovation - 10 Minutes News for Hoteliers - Page 391

RoomKeyPMS 2025 Roadmap Includes Enhancements to Boost Security and Speed Check-in

💾 RoomKeyPMS, with over 25 years in business and servicing 70,000 guestrooms in North America, is starting 2025 with a technology roadmap enhancing security and guest experience. New features include Multi Factor Authentication (MFA) for data protection, tokenized credit card processing to reduce fraud, and mobile check-in allowing direct room access. Since a decade-long focus on security, RoomKeyPMS reports no breaches, emphasizing their commitment to safeguarding transactions. The platform also introduced 'Embedded Gift Cards' for increased revenue and guest loyalty. Upcoming enhancements will support full credit-card processing during mobile check-in and integration with Flexipass Mobile Keys for keyless room entry. RoomKeyPMS is expanding its interface library for POS integrations with 45% of customers requiring this feature, aiming to streamline communication across enterprises.

3 min

Meyer Jabara Hotels Promotes Eric Churchill to Chief Operating Officer

💾 RoomKeyPMS, with over 25 years of success, serves 70,000+ guestrooms in North America and is enhancing its systems in 2025 to increase guest and hotelier satisfaction. New security measures include Multi Factor Authentication and tokenized credit cards to mitigate data breaches. Technological integrations are expanding, including mobile check-in and POS systems. RoomKeyPMS is also releasing a gift card system and will offer mobile key access through Flexipass, aiming to streamline bookings and boost guest loyalty. Approximately 45% of customers require POS integration. RoomKeyPMS distinguishes itself with responsiveness and comprehensive industry knowledge from its hotel-experienced staff.

Dave’s Hot Chicken Launches Catering

💳 RoomKeyPMS, after 25 years in the industry, kicks off 2025 enhancing hotel management platforms for a touchless world and improved security. Serving 70,000 guestrooms in North America, it now features Multi Factor Authentication (MFA), tokenized credit card processing, and expanded integrations for various hotel operations. No security breaches reported since a decade-long focus on security. The new 'Embedded Gift Cards' through RoomKeyPMS Payments offers both physical and digital gift card options. Upcoming enhancements include end-to-end mobile check-in with full credit-card processing and integration with Flexipass Mobile Keys, bypassing front desk needs. The API layer addition accelerates technology partner integrations, with 45% of customers requiring POS integration. RoomKeyPMS promises more responsive feature enhancements, impressive integration numbers, and an understanding of hotelier needs in 2025.

3 min

Radisson Hotel Group Partners with RobosizeME to Automate Key Operations Across Call Center, Distribution, and More

Global hospitality leader streamlines operations with automation expertise from RobosizeME PRAGUE, 25 Feb 2025. Radisson Hotel Group (RHG), a globally recognized leader in the hospitality industry, has signed a landmark…

3 min

Hostaway marks 10 years with soaring growth, as workforce doubles and global expansion continues

Marking a decade of success with record hiring and strong European investment FINLAND, 24 FEBRUARY — Hostaway, the leading vacation rental property management software, continues its meteoric rise in the travel…

2 min

Palácio Estoril’s AI-Driven Strategy: Elevating Guest Engagement and Revenue

🏡 Since 1930, Palácio Estoril, near Lisbon, has offered five-star hospitality. Partnering with The Hotels Network (THN) in 2018, it adopted THN’s Predictive Personalization to refine its direct booking strategy. By evaluating visitor intent with machine learning, Palácio Estoril personalized promotions, offering a 15% discount to low-intent visitors and upselling luxury experiences to high-intent ones. One year later, the hotel saw improved direct channel performance, increased revenue, and reduced marketing expenses, showcasing AI's impact in hospitality.

2 min

Sunborn London selects Shiji for seamless hospitality innovation

🏥 Sunborn London, a luxury yacht hotel, partnered with Shiji for technology-driven hospitality solutions on February 25, 2025, in London, United Kingdom. Shiji's implementation includes PMS, Digital Stay, Infrasys POS, and Digital Dine, aiming to enhance guest experiences and operational efficiency. Francisco Ventura, General Manager of Sunborn London, emphasized the importance of selecting a technology partner that understands hospitality. Shiji, founded in 1998, serves 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets with over 5,000 employees across 31 countries.

2 min

Dorint selects IDeaS to bring advanced RMS capabilities to growing portfolio

🏨 LONDON, February 2025 – Dorint, a German hotel company in the DACH region, partners with IDeaS to revamp its revenue management. With 6,000 rooms and 60+ properties in Germany, Austria, and Switzerland, this move aims to capitalize on the hospitality market's 7.7% CAGR. Manuel Schmidgen, Vice President of Dorint, and Michael McCartan, Area Vice President at IDeaS, highlight the synergy of strategy and technology with the G3 RMS and Optix solutions to enhance operational efficiency, demand forecasting, and revenue optimization.

5 min

The 3 Pillars of Profit: A Simple Guide to the Hotel Business Model

🏨 The hotel business model includes three key steps: attracting guests, maximizing sales per guest, and delivering a satisfying experience cost-effectively. Attraction strategies involve personalized digital marketing and dynamic pricing. Maximizing sales includes upselling, diversifying revenue streams, and using guest data for personalization. Cost-effective satisfaction entails operational automation, employee training, and activity-based costing. Business intelligence (BI) systems underpin strategic decisions by providing insights into guest behavior, spending patterns, and real-time performance tracking, ensuring accountability and profitability alignment.

2 min

Krystal Adds Digital Menu Boards, Enhancing Guest Experience

📍 Six Krystal locations in Albany, Georgia are being updated with a new look drawing from the successful Orangeburg, S.C. location opened in December and co-owned by Charlamagne Tha God. Upgrades include modernized digital menu boards, new furniture, and refreshed interiors while maintaining service. Digital boards allow for real-time menu updates, improved customer experience, and tailored promotions. Krystal, founded in 1932, operates nearly 300 locations and prioritizes hospitality over AI in its modernization efforts.

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