Innovation

📈 CEO Ben Jost of TrustYou discussed the impact of AI on the hospitality industry, emphasizing its role in enhancing guest experiences and streamlining operations. AI will mainly improve communication and data platforms, becoming the dominant interface for guest interactions through AI-driven chat and voice. TrustYou focuses on developing an AI-first Customer Data Platform (CDP) to manage guest data and communications, ensuring GDPR and CCPA compliance for data security. Experience TrustYou's AI advancements at ITB Berlin 2025, from March 4 to 6, Hall 8.1 booth 122.

🔧 AI-driven solutions enhance workforce planning by automating tasks, providing predictive analytics, and improving decision-making. AI can predict staffing needs by analyzing historical data, such as employee performance and turnover rates, to forecast demand and workforce shortages. It automates skill matching and recruitment by using machine learning to assess job candidates, track employee skills, and identify reskilling opportunities. AI-powered tools create optimized schedules, adapt to shifts in required competencies, and accommodate flexible work arrangements. Real-time data processing enables quick responses to demand spikes or market changes, and AI can reduce bias by making decisions based on objective data. The future of workforce planning includes hyper-personalization of employee development, integration with robotics, and AI-driven workforce planning-as-a-service.

🍕 Bikky, a customer data platform, partnered with Haven Hot Chicken, a multi-unit restaurant brand founded in 2020 that opened its ninth location in summer 2023. Haven Hot Chicken, recognized for rapid growth in the state and country, uses Bikky to track guest behavior across all locations and make data-backed decisions. President and Co-Founder Jason Sobocinski emphasized Bikky's role in providing insights for menu choices and real estate evaluation for upcoming expansion plans, with the brand aiming to double store count next year. Bikky aids in marketing precision and demographic analysis for future site selection, crucial for Haven's 2025 goals amidst changing economic conditions.

📖 Entrepreneur Ellis Winstanley launched Axial Shift in 2017, a software incentivizing managers and employees. He owns restaurants, including Cain & Abel’s (since 1991) and Star Seeds Café (60 years old). In 2012, Winstanley and wife Paige bought El Arroyo, a Tex-Mex restaurant opened in 1975 in Austin, Texas. Post-Great Recession environment hindered rapid expansion. They focused on brand building, notably El Arroyo’s marquee sign, driving online engagement. By 2019, El Arroyo’s merchandise expanded to 350 SKUs, including seven volumes of “El Arroyo’s Big Book of Signs.” A 15,000-square-foot warehouse and sales team now support their retail business. Half of annual revenue comes from the holiday season. With the brand's growth, they plan to open six corporate restaurants by 2026, each expected to generate $7 million in revenue.

🎮 Predicted next year, fans will experience enhanced interaction with sports through streaming platforms, featuring personalized content, gamification, commerce, and sports betting. Engagement will include placing bets and purchasing tickets using remote controls or mobile phones, with interactive overlays directly on streamed games.

📊 Activate Consulting's 10th annual insight report on technology and media outlook is now available for download. This comprehensive report offers a deep dive into upcoming trends in technology, internet, media, entertainment, eCommerce, and sports, informed by large-scale consumer insights, industry and economic analysis, and Activate Consulting's proprietary expertise.

🎮 Rtfkt, a Web3 streetwear brand acquired by Nike in 2021, will cease operations by January 2025. Founders Benoit Pagotto, Steven Vasilev, and Chris Le announced the shutdown on Discord and X, calling it a "new chapter." Rtfkt, founded in 2020, reached $185.3 million in NFT sales revenue before its acquisition by Nike. A final website update and a product drop 'Mnlth X featuring the Blade' are scheduled for this month. The brand's future and its integration with Nike's digital strategy after the closure remain uncertain.

Düsseldorf, 09 December 2024 — A 168-room hotel has revealed how it manages to operate seamlessly with an ultra-lean team of staff thanks to a cutting-edge tech platform it launched with…

🍔 Bikky, a data platform for restaurants, partnered with Haven Hot Chicken, a fast-growing Nashville-style chicken brand founded in 2020 with nine locations. Haven leverages Bikky to understand guest behaviors across all outlets, influencing decisions from menu to marketing. Insights from Bikky enabled Haven to retain a strategic menu item and enhance their marketing precision. Haven is poised for ambitious expansion in 2025, with detailed demographic data to inform site selection and maximize ROI. Bikky's clientele includes fast casual brands like Dave's Hot Chicken and Bojangles.