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Innovation

4694 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

Carrie Walsh Named Subway’s Interim CEO

  • Tony Loeb
  • 25 November 2024
🎲 BetMGM, an iGaming and sports betting operator, has unified BetMGM Reward Points (BRPs) into one account, enhancing user experience. This move follows their August launch of the first sports betting app offering a single digital wallet in Nevada. BetMGM now operates in 29 markets, including Ontario, Canada, and Puerto Rico. Players can earn rewards through BetMGM Sportsbook, Casino, and Poker, redeemable online, at MGM Resorts, for Marriott Bonvoy Points, and more. Responsible gaming remains a priority, with resources like GameSense integrated into BetMGM's platforms.
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Cloudbeds ranked among North America’s fastest-growing companies on the 2024 Deloitte Technology Fast 500™

  • Cloudbeds
  • 25 November 2024
🏦 Cloudbeds, a hospitality management software platform based in San Diego, CA, has been named in Deloitte Technology Fast 500™, ranking amidst the fastest-growing companies in North America. Achieving 473% revenue growth over three years, Cloudbeds credits technological innovation for its success. CEO Adam Harris highlights the team's commitment to redefining property management systems. Eligibility for the Fast 500 requires a minimum $50,000 base-year revenue and $5 million current-year revenue, with at least four years in business.
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Blacklane is making spirits bright with new stress-free holiday chauffeur service

  • Megan Carley
  • 25 November 2024
🎄 Blacklane's "Holiday Chauffeur-by-the-Hour" service, available until January 2, 2025, offers six hours of chauffeur assistance in London, including bag-carrying and door-to-door transfers. December 9th was last year's peak Christmas shopping day in major cities, with a surge in bookings prior to Christmas. The service caters to tailored journeys to popular destinations like Selfridges, Bond Street, The Langham Hotel, and The Rosewood Hotel, according to Blacklane's data. James Dow, UK general manager, emphasizes stress-free, luxury travels for festive activities.
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Noodles & Company Launches Online Store

  • Tony Loeb
  • 24 November 2024
🏢 Accor's research, with input from 9,000 global professionals, reveals that face-to-face meetings could increase revenue by 36%. Professionals expect to close 37% more deals via in-person interactions, with 85% believing it would significantly boost revenue. Additionally, 92% rate in-person meetings as important with clients, 85% with colleagues, and 68% prefer it for client presentations. The main reason for business travel (34%) is closing deals. Despite the digital shift, 68% still favor in-person interactions for critical business activities. Sophie Hulgard, Chief Sales Officer at Accor, emphasizes the irreplaceable value of face-to-face meetings for business success.
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IDeaS Unveils the 2025 Predictions Shaping Hospitality

  • Tony Loeb
  • 23 November 2024
📱 Accor research reveals professionals expect a 36% revenue increase with in-person meetings. The study included 9,000 global professionals, with 85% predicting revenue boosts from face-to-face interactions, and an estimated 37% more deals closed. In-person meetings are valued over virtual, with 92% deeming it important for external clients, and 85% for internal colleagues. One in-person meeting equals three virtual ones in impact; 41% find face-to-face more effective, especially for sales and company culture. Business travel is driven by deal closures (34%), client meetings (31%), and negotiations (30%). Despite digital tools, 68% prefer in-person client presentations, and 77% for site inspections. Sophie Hulgard of Accor emphasizes the irreplaceable commercial value of personal interactions.
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  • 3 min

Mews Coffee Corner with Westcord Hotels and Flexkeeping | Mews blog

  • Anuska Linc1
  • 22 November 2024
☕ WestCord Hotels, a Dutch chain with 15 properties, experienced a 70% increase in rooms ready by 3 PM and a 90% reduction in interdepartmental calls after integrating Mews PMS and Flexkeeping. The ROI tripled in the first year, demonstrating significant efficiency gains and enhanced guest experiences through automation. Key takeaways for hoteliers include prioritizing guest experience, supporting staff with the right tools, and leveraging data for informed decision-making.
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Appart’City Selects IDeaS G3 RMS to Optimise Revenue Across European Aparthotel Portfolio

  • Tony Loeb
  • 22 November 2024
PARIS — 12 November 2024 – Appart’City, France’s leading aparthotel operator, has partnered with IDeaS, a SAS company and world’s leading provider of hospitality revenue management software and services, to optimise revenue management…
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OhWaiter, Stellar Menus Merge to Form MilesCX

  • Tony Loeb
  • 22 November 2024
📱 Accor's new research involving 9,000 global professionals reveals that face-to-face meetings could boost revenue by 36%. A robust 85% of respondents believe prioritizing in-person meetings would significantly increase revenue, while 81% feel more deals could be closed. Face-to-face interactions are preferred by 92% for external clients and 85% for internal colleagues, and are considered three times more impactful than virtual meetings. 34% cite closing deals as the main reason for business travel. Despite digital tools, professionals favor in-person meetings for crucial business activities: 68% for client presentations, 77% for site inspections, and over 70% for high-stakes negotiations. Sophie Hulgard of Accor emphasizes the irreplaceable connection and commercial value of face-to-face interactions for business strategy and growth.
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Lighthouse Announces $370 Million Series C Investment Led by KKR to Accelerate Platform Innovation and Growth

  • Tony Loeb
  • 22 November 2024
📊 Accor's research, involving 9,000 global professionals, concludes that prioritizing in-person meetings could increase revenue by 36% annually. 85% of these professionals believe face-to-face meetings will significantly boost their revenues. 92% agree that in-person interaction is important with external clients, while 85% find it important with internal colleagues. 68% prefer in-person client presentations; 77% opt for in-person site inspections over virtual alternatives. Key reasons for business travel include closing deals (34%), client negotiations (31%), contract negotiations (30%), events and trade shows (30%), and business strategy (20%). Sophie Hulgard, Accor's Chief Sales Officer, emphasizes the irreplaceable value of human interaction in business.
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Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent

  • Tony Loeb
  • 22 November 2024
📈 Accor's research involving 9,000 global professionals reveals that prioritizing in-person meetings could boost revenue by 36%. A staggering 85% of respondents believe face-to-face interactions will significantly enhance their revenue. Data indicates 92% find such meetings important with external clients, 85% with internal colleagues, and one in-person meeting equals three virtual ones. Business travel is driven by commercial return, with 34% traveling to close deals and 30% for events and trade shows. Sophie Hulgard, Accor’s Chief Sales Officer, emphasizes the billions added to the global economy through face-to-face meetings, highlighting their irreplaceable value in business.
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