Fullstory Survey Reveals 70% of U.S. Travelers Face Frustration from Hidden Fees, Demand Personalization for Savings
🌎 In 2026, Fullstory's survey of 1,000 U.S. consumers reveals 70% traveled recently or plan to this year, despite rising costs. Hidden fees frustrate 61%, while 33% cut budgets. Alternate travel options appeal to 20%. Traditional planning tools dominate with 53% using search engines. Key booking factors are price (77%), service (51%), and convenience (48%). Personalization should offer savings, with 55% favoring discounts. 70% might switch brands after poor experiences, highlighting the need for seamless service.
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