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Marketing

488 posts

[[ 13 ]]

How to Capture More from Every Guest with Upsells

  • Automatic
  • 28 November 2024
📌 Strategic upselling of hotel amenities through digital retail approaches can increase revenue and build brand loyalty. Automated, personalized messaging enhances guest experiences from the start, offering tailored suggestions like room upgrades, early check-ins, and exclusive dining packages. Seamless digital interactions, such as mobile check-ins, bypass long queues. Upselling tiers range from essential room upgrades to premium private spa treatments. Implementing an upselling strategy involves selecting a tech partner, minimal integration, automated communication, and immediate revenue boosts per guest.
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  • 2 min

The Standard announces second branded residences in the U.S.

  • Kathakali Nandi
  • 27 November 2024
🏗️ The Standard is introducing its second U.S. branded residence, The Standard Residences, Brickell, in Miami's Financial District in collaboration with Newgard Development Group and Two Roads Development. Located at One Brickell Riverfront, the 45-story luxury building will feature 422 residences, ranging from 500 to 1,100 square feet. Amenities include a rooftop pool and lounge, a 10th-floor spa and fitness room, and a signature restaurant. Sales are led by ONE Sotheby’s International Realty's Development Division.
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  • 3 min

Some UX and UI best practices to drive up gift voucher uptake

  • Nashi Dasgupta
  • 26 November 2024
💸 STAAH Vouchers provides a customizable platform for hoteliers to increase revenue and guest loyalty through gift vouchers. Best practices include creating a dedicated pathway and landing page, localizing content, cross-channel promotion, secure checkout processes, and making redemption seamless with features like QR codes and integration with loyalty programs or PMS. Platforms like STAAH Vouchers enable hotels to easily incorporate gift vouchers into their sales strategy.
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  • 5 min

Small chains and independents ramp up their catering programs

  • Alicia Kelso
  • 26 November 2024
🍴 Restaurant catering has outpaced industry growth by 50%, with both large chains and independent establishments like Mario's Pizzeria and Porano augmenting their services. A report by Channel Media Group reveals 90% of businesses plan to cater from local restaurants during holidays. Killer Burger partnered with ezCater, presenting a "Killer Box" with 12 burgers, while Asian Box's catering, vital for profitability, returned to 2019 levels. Angry Chickz launched catering, seeing it as an opportunity for growth and brand loyalty. World Wrapps' early sales can reach $1,000-$5,000, significantly impacting ROI. Catering sales could increase by 30% with office occupancy rising from 33% to 50%.
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  • 1 min

London’s Aviary rooftop bar and restaurant unveils brand-new champagne brunch

  • Megan Carley
  • 26 November 2024
📅 Aviary, a London rooftop dining spot, introduced a new brunch menu featuring 2-3 course meals with dishes like Chickpea and Kale Salad and Roast Peterhead Cod. Esteemed chefs use seasonal ingredients and innovative techniques. The brunch pairs with a champagne menu offering Bollinger, Dom Pérignon, and Taittinger at half price. Aviary opened in 2016, offering striking London skyline views.
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  • 2 min

Give the gift of luxury with vouchers from Lough Erne Resort 

  • Megan Carley
  • 26 November 2024
🎄 Lough Erne Resort's Magic of Christmas Giveaway offers either a luxurious London shopping trip or £5,000 cash to a winner buying £100+ in vouchers. The prize includes a 3-night stay, 60-minute Thai Spa treatment, afternoon tea, dining at Catalina Restaurant, golf, and two Tag Heuer watches or the cash alternative. Vouchers range from £25 to £1,000, valid until April 2025, with each £100 purchase granting a giveaway entry plus a bonus £15 voucher.
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  • 2 min

Napa Valley’s Next Big Thing: Inside The Creation of The Elene – Tim Harmon, Palisades Hospitality Group

  • Josiah Mackenzie
  • 22 November 2024
🏥 Tim Harmon, CEO of Palisades Hospitality Group, unveiled The Elene hotel in Napa Valley, aiming to offer a unique guest experience that connects with the community and nature. Announced on Nov. 22, 2024, The Elene features a 10-year development journey, a recovery garden, outdoor living room, bike-friendly amenities, and innovative spa treatments. The project emphasizes local community integration and represents an evolving travel landscape.
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Booking.com launches biggest Black Friday deals ever

  • Automatic
  • 22 November 2024
🛫 Booking.com offers up to 35% off global accommodations on Nov 22, 2024. Research indicates 73% prioritize travel, with 56% seeking budget options. Over 41,000 properties participate in Black Friday deals, with additional discounts of up to 25% on car rentals and 20% on attractions. 45% of travelers consider last-minute bookings for better deals, while flexible options and free cancellation add peace of mind.
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Wings & Rings Ramps Up Holiday Gift Card Sales

  • Automatic
  • 21 November 2024
📷 Wings & Rings has engaged with social media influencers for five years to promote limited-time offers, especially on Instagram. The brand will expand its influencer strategy in 2025, aiming to collaborate with influencers that appeal to a broader audience, including families, and promote aspects like loyalty programs and online ordering convenience. Wings & Rings is also planning to increase their presence on TikTok to authentically tell their story. Insights from a guest segmentation study identified three core consumer profiles, which are used to tailor content and track behavior, informing the brand’s influencer and marketing strategies.
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  • 1 min

STAAH Weekly Hospitality Quiz: 22 November

  • Nashi Dasgupta
  • 21 November 2024
🏨 STAAH invites hotel industry professionals to join their Weekly Hotel Industry Quiz, aiming to keep participants informed and sharp on trends and knowledge. The quiz covers a range of topics, including luxury hotel brands and hotel software. Available on a weekly basis, participants can also access previous quizzes through the STAAH blog.
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