7 most important hotel KPIs in the hospitality industry
What is the meaning of KPI? A key performance indicator is a measurable value that illustrates how an organization or company is doing in relation to its set objectives, such…
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Download the 2025 Smart Decision Guide to Restaurant Management and POS Systems
Sign up for emails on hospitality industry insights Never miss an insight. We’ll email you when new articles are published. Shiji Group @media only screen and (max-width: 319px){ #zcOptinSuccessPopup{ width:100%…
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Addressing Consumer Behaviour Shifts in Foodservice Industry
This article was written by Saladplate. Click here to read the original article Saladplate is the official content and engagement hub for the Hospitality, Food and Beverage portfolio, part of…
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How Bachcare Holiday Homes Boosted Survey Conversion by 135%
Bachcare Holiday Homes is especially fond of ReviewPro’s sentiment analysis tools. It allows them to identify which items were coming up again and again including things that would have never…
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How Transamerica Hotels Enhanced Guest Satisfaction with ReviewPro
By combining feedback from the Guest Survey Solution (GSS) with insights provided by online reviews, Transamerica Hotels can hone in on detailed information about areas of strength and areas where…
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How TOP 10 Holiday Parks Improved Key Metrics with Guest Feedback
1. Setting Benchmarks TOP 10 Holiday Parks took on ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions in2017. Three metrics that would be used to benchmark success…
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How glh Hotels Transformed Guest Experience with ReviewPro
To harness the full power of Guest Intelligence, glh Hotels uses ReviewPro’s Guest Experience Improvement Suite™, a combination of three powerful solutions, and leverages the insights to inform decisions at…
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How Paradores Won Spain’s Best Reputation Three Years in a Row
The brand took on Online Reputation Management (ORM) in 2017, and quickly incorporated the solution into its processes. The group also took on Guest Satisfaction Surveys (GSS), in order to…
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The ultimate guide to the hotel marketing funnel
What is a marketing funnel for hotels? A hotel marketing funnel is a simple way to map out the key stages of a guest’s booking journey – from discovery through…
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Hotel Invoice Guide: Essential Tips & Best Practices for Hotel Professionals
A hotel invoice is a document presented to guests at the end of their stay, breaking down the charges they have incurred. This can include the room rate, additional services…
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