Guest Experience Benchmark Q2 2023
Welcome to the Q2 2023 edition of the Shiji ReviewPro Guest Experience Benchmark. The report contains our usual data set PLUS NEW: City Hotel Ranking and City Benchmark. In addition…
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Why the airline industry must prioritize customer satisfaction
Today’s air travel landscape often tests travelers’ patience, particularly when they are faced with flight disruptions such as delays, cancellations, missed connections, and lost baggage. Our previous analyses have repeatedly…
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McKinsey Research: The State of Tourism & Hospitality – Jasperina de Vries, McKinsey & Company
This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah: Today, McKinsey published a very insightful research-driven report on the state of tourism and…
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10 Signs Your Hotel Tech Stack Needs to be Updated
Technology is the backbone of hotel operations in today’s fast-paced hospitality industry. From streamlining reservations to enhancing guest experiences, modern tech tools are essential for staying competitive. But how do…
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Why are guests interested in contactless hotels?
The hospitality industry is undergoing a significant transformation, driven by advancements in technology and changing guest expectations. One of the most notable trends is the rise of contactless hotels. But…
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Interview with Manuela Geleng, Director of Jobs & Skills at the European Commission
For almost a decade, labour and skills shortages have been increasing in all Member States. The hospitality sector is lacking skills and is facing labour shortages especially since the pandemic.…
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Live from Brussels | Newsletter
Wednesday, 29 May 2024 Newsletter Dear readers, Welcome to our latest newsletter, moments away from the heavily anticipated EU elections. And what crucial elections these will be, not only for…
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137 – TMG Hospitality Trailblazers: Paul Coury
This post was originally published on this site. Chairman and CEO of Coury Hospitality, Paul Coury, is recognized as a TMG Hospitality Trailblazer! Paul joins the Suite Spot to give…
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The Fundamentals of Service in Luxury Hospitality (From Someone Who Trained The Teams Behind The World’s Best Hotels) – Jeff Wielgopolan, Meadowood Napa Valley
This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah: Would you like to provide world-class hospitality and empower your teams to do the…
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How McDonald’s Managed Digital Transformation: A View From A Franchisee
Industries must adapt and innovate to stay competitive in an ever-evolving digital landscape. The food service sector is no exception. We sat down with Aris Gysel, a leading McDonald’s franchisee…
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