Revenue Management

💰 A survey by HT for the 2023 Customer Engagement Technology Study revealed customer preferences for loyalty programs: 78% favor discounts, 62% appreciate complimentary products/services, 36% desire exclusive experiences, and 25% prefer personalized communications/offers. Restaurants are integrating experiences to enhance loyalty, like Taco Bell's "The Cantinas" and Marriott Bonvoy and Starbucks' loyalty link. CC's Coffee House launched a new app for over 40 locations in Louisiana, Mississippi, and Texas, enhancing personalization and guest engagement.

💸 In June 2024, inflation stood at 3.6% with a significant month-on-month rise of 1.3%, the largest increase in 12 months. The foodservice sector sees this as a return to levels seen five months prior. Shaun Allen of Prestige Purchasing and Reuben Pullan of CGA by NIQ acknowledge the volatility of the market, urging vigilance. Vegetables, particularly potatoes due to poor weather conditions impacting 2023 crops, face double-digit inflation, while two other categories show year-on-year deflation, bringing some relief amidst ongoing cost challenges.

```html 📰 Setting effective room rates in the hotel industry involves targeting key metrics such as RevPAR, occupancy, and ADR. Utilizing historical data from a property management system (PMS) helps hotels understand booking patterns and optimize distribution. Monitoring booking windows and market segments informs strategic discounting and promotions. RMS tools automate tracking of demand, pricing fluctuations, and market positioning. Regular reviews of pricing strategies are recommended, with frequency depending on property size and resources; larger hotels may require more frequent reviews, while smaller properties can rely on RMS for 3-4 strategic checks per month. Implementing RMS reduces manual workload and helps hotels stay competitive by adjusting prices in line with market demand. ```

🍺 Chidensee Watthanawongwat, Kitiya Mokkarat, and Supatta Banklouy formed Sawasdee Hospitality Management in April to introduce less familiar Thai dishes to the U.S. They operate Soothr in East Village and Sappe in West Village, New York City. Sawasdee plans to expand across the country, including Los Angeles and Miami. They aim for an upscale Thai dining experience, diverging from typical takeout menus. Sappe offers skewers from $20, dook fu salad at $29, and Crying Tiger for $22, while Soothr features dishes from $14 to $28, including dry Sukhothai noodles for $18 and massaman curry at $28. Sawasdee's next venture is introducing Thai barbecue hot pot in Manhattan.

🍹 Chefs Zachary Engel of Galit in Chicago and Satinder Vij of Ilili in Washington, D.C. reinterpret Kibbeh nayeh using tuna, mixing global flavors. Roman Andres presents a scallop tostada at Siempre J.B. in Las Vegas, while Gladstone’s in Pacific Palisades, Calif., serves scallops over green risotto. Balcón Rooftop in Midtown Manhattan introduces a purple gin cocktail with blueberries, passion fruit, and Champagne.

🍴 Spaghetti House, operating eight restaurants in London, saw turnover rise to £10m from £9.8m despite a challenging year. Profit margin increased from 75% to 77% due to efficient wastage control and a central distribution process. However, the group swung to a loss, contrasting with last year's profit of £334,681, which included £1m of one-off income. Adjusted EBITDA improved from -£545,321 to £52,483. A new brand, A Braccetto, launched earlier the year in Earl's Court, featuring a menu with classic regional dishes.

🏠 A 2023 Rackspace survey indicates 73% of hospitality IT decision-makers see AI as crucial to their business strategies. Marriott employs generative AI for personalized booking experiences. The Cosmopolitan's AI chatbot, Rose, enhances guest services in Las Vegas. Turtle Bay Resort's AI-powered CRM has led to a 70% email engagement rate and a 40% revenue increase. AI ensures consistent experiences across properties, with examples like standardized housekeeping and fast support through virtual concierges.

📈 The Consumer Price Index dropped 0.1% in June, first decline since 2020, with an annual increase of 3%, nearing the Fed’s 2% target. Food index rose 0.2% in June; food-at-home up 0.1%, food-away-from-home climbed 0.4%. Over 12 months, food-at-home prices increased 1.1%, while restaurant prices jumped 4.1%. Full-service restaurant menu prices rose 0.6% versus limited-service at 0.2% in June. Kalinowski Equity Research predicts full-year 2024 same-store sales growth to be significantly lower than 2023.

💸 Michael McCartan, area VP EMEA at IDeaS, examines revenue management in boutique vs. branded hotels. Boutique hotels have traditionally been hesitant to adopt advanced revenue management solutions. These hotels face a greater impact from revenue strategy errors, with a 20% discount on room rates resulting in a 10% revenue decrease for a 20-room hotel versus a 1% decrease for a 200-room hotel. Advanced revenue management systems (RMS) can help smaller hotels optimize pricing, minimize gap nights, and employ flexible pricing strategies. Larger hotels already benefit from automation in pricing adjustments and inventory management. Embracing RMS can enable boutique hotels to compete effectively, even during off-peak seasons or local demand spikes.

💸 Mission Mars, operator of 32 sites, reported a group revenue of £71.1m in FY23, up from £47.1m in 2022. Albert’s Schloss brand contributed £32.3m, up from £21.6m, while Rudy’s reported £29.3m, up from £16.1m. Albert’s Schloss saw a 6% like-for-like growth; Rudy’s experienced a 24% increase. Both brands outperformed their market segments by 15%. Adjusted EBITDA for FY23 was £8.7m, compared to £5.2m in FY22. Nine new Rudy’s sites and several potential Albert’s Schloss locations are planned. The largest Albert’s Schloss opened in London following an £8m investment.