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1472 posts

[[ 18 ]]

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  • 8 min

Peregrine Hospitality Expands Portfolio

  • Tony Loeb
  • 5 March 2025
🏨 SH Hotels & Resorts rebrands as Starwood Hotels on its 10th anniversary, reviving Barry Sternlicht's iconic brand. Over 40 properties across four continents open or in development for 2025, with flagship properties in Tokyo, Melbourne, and Copenhagen. Starwood's portfolio includes 1 Hotels, Baccarat Hotels, and Treehouse Hotels. 1 Hotels aligns with sustainability, donating 100,000 trees in Los Angeles and expanding with 1 Hotel Seattle (Spring 2025, 153 rooms), 1 Hotel & Homes Melbourne (mid-2025, 277 rooms, 114 residences), 1 Hotel Copenhagen (Summer 2025, 288 keys), and 1 Hotel Tokyo (Fall 2025). Treehouse Hotels to open in Manchester, UK (Spring 2025) and Silicon Valley (Spring 2025, 254 keys). Starwood continues to prioritize culinary experiences and wellness, partnering with renowned chefs and wellness experts. Sustainability remains central, with properties aiming for LEED and BREEAM certifications, achieving a 75% diversion rate for waste and recycling 3.4 million pounds annually. By 2025, the team will grow to over 5,000 members.
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Jason’s Deli Enhances Customer Experience with Cartwheel’s Unified Delivery Management Platform

  • Tony Loeb
  • 5 March 2025
💰 Mews, a hospitality technology platform, secured $75 million in funding from Tiger Global, Kinnevik, Goldman Sachs Alternatives, and Battery Ventures to advance its U.S. and DACH region expansion, enhance AI revenue management, and make strategic acquisitions. In 2024, Mews' growth exceeded 50%, with $10 billion in processed payments and $200 million in revenue. It achieved 20% market penetration in DACH and doubled both revenue and hospitality brand users in North America year-on-year. The company, led by Richard Valtr and CEO Matt Welle, has invested over $50 million in the U.S. market recently and plans substantial further investments.
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HotelPORT® Partners with Daitrix to Launch ReputationAI for Hotels, Restaurants, and Spas

  • Tony Loeb
  • 4 March 2025
🚿 Mews, a hospitality technology platform, secured $75 million led by Tiger Global with Kinnevik, Goldman Sachs Alternatives, and Battery Ventures participating. In 2024, Mews' growth exceeded 50% year-on-year, processed over $10 billion in payments, and generated $200 million in revenue. Achieving 20% market penetration in the DACH region, Mews aims to expand in the U.S. and has invested $50 million there in recent years. Notably, revenue and brand usage in North America doubled, with significant growth in rooms managed. The funding will boost R&D, particularly in AI-powered revenue management.
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  • 2 min

Mews Secures Major Investment to Cement Industry Leadership and Redefine Hospitality Management

  • Tony Loeb
  • 4 March 2025
🏨 Mews, a hospitality technology platform, raised $75 million in funding led by Tiger Global with Kinnevik, Goldman Sachs Alternatives, and Battery Ventures. In 2024, Mews grew over 50% year-on-year, processed $10 billion in payments, generated $200 million in revenue, and achieved 20% market penetration in DACH. The U.S. saw Mews' revenue and brand usage double, with room and space management also more than doubling. The investment will further R&D in AI and expansion, with over $50 million invested in the U.S. in recent years.
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  • 6 min

Hotel revenue maximization: the five building blocks for success

  • Lauren Consiglio1
  • 4 March 2025
💸 Revenue maximization for hotels involves leveraging all opportunities to maximize income, not just relying on ADR and RevPAR. The five building blocks of revenue maximization include optimization through AI-powered RMS with reported up to 35% higher RevPAR and 37% higher ADR, diversification of space usage, automated payment systems for fast and accurate transactions, enhancement of guest experience with potential revenue growth, and protection of revenue with security measures against chargebacks and fraud. Merchants lost 4.4% of revenue to chargebacks in 2019. Hotels implementing Mews ecosystem reported a 290% ROI over three years, a 31% reduction in manual human error, a 24% increase in front desk efficiency, and 7.3% ADR growth.
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  • 10 min

Why Capacity-Driven KPIs Are Holding Hotels Back

  • Anders Johansson
  • 4 March 2025
📌 Occupancy-based KPIs, like Occupancy %, RevPAR (Revenue per Available Room), NetRevPAR, TRevPAR (Total Revenue per Available Room), and GOPPAR (Gross Operating Profit per Available Room), present a narrow view of hotel performance, often leading to short-term revenue gains at the expense of long-term profitability and guest satisfaction. These KPIs can incentivize discounting to fill rooms, increase operational expenses, and erode brand value. Alternative metrics such as RPG (Revenue per Guest), PPG (Profit per Guest), Guest LTV (Lifetime Value), and productivity indicators (e.g., Revenue per Worked Hour) offer a more comprehensive approach by focusing on guest-centric profitability and strategic growth. Adopting such KPIs enables hotels to move beyond immediate occupancy rates, aligning daily operations with long-term financial health and service quality.
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  • 2 min

See How XR is Driving Efficiency, Training and Customer Engagement at MURTEC

  • Tony Loeb
  • 4 March 2025
🎮 At MURTEC (March 10-12, Caesar’s Forum, Las Vegas), Magicgate presents XR solutions targeting restaurant challenges. Offerings include VR Training, AR Remote Support, AR Data Visualization, AR-Activated Marketing, and Immersive Haptic Devices. MURTEC 2025 spotlights industry innovations, networking, and education for QSR and full-service segments. For demos, contact Skip Kimpel at [email protected] or 954-257-8252.
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  • 3 min

Here’s how independent restaurants are using AI to help their businesses

  • Kevin Gray
  • 3 March 2025
🤖 AI is becoming increasingly common in multiple industries, including hospitality, where up to 95% of independent, full-service restaurants utilize it for operations such as inventory management and menu optimization—each used by 35% of respondents. Nikky Phinyawatana of Asian Mint in Dallas-Fort Worth uses ChatGPT for creative and strategic support, including brainstorming menu items and promotions like the “longevity duck khao soi” for Lunar New Year. Wayfare Tavern in San Francisco employs Panso, an all-in-one hospitality management system with AI, for event sales and marketing, while Casa Gianna in Miami uses AI-powered Craftable for inventory and purchasing insights. The 2024 National Restaurant Show in Chicago highlighted the potential of AI like ChatGPT as a cost-effective alternative to consulting services.
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  • 6 min

Must-have hotelier services and how to promote them using AI

  • Maciej Czajka
  • 3 March 2025
🏨 Hotelier services have evolved beyond just providing a room; they now include amenities like 24/7 reception, room cleaning, dining options, spa, gym, airport transfers, concierge service, pet-friendly amenities, and technological features such as automated check-in/out and AI chatbots. These services are key for enhancing guest experience and loyalty, impacting TRevPAR and helping hotels stand out. La Butte hotel in Brittany is an example, utilizing a chatbot to promote its restaurants and spa, resulting in easy booking access for guests. AI, particularly HiJiffy's tools, optimizes the promotion of hotel services through chatbots, personalized WhatsApp campaigns with impressive open rates of 93%, and widget campaigns for immediate visibility on hotel websites. These strategies lead to increased bookings and revenue without overburdening hotel staff.
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  • 3 min

Cloudbeds and Duetto Announce Strategic Partnership to Drive Innovation in Hotel Revenue Optimization

  • Cloudbeds
  • 3 March 2025
🏨 Cloudbeds, a PMS leader in over 150 countries, partners with Duetto, a top revenue strategy platform, to enhance hoteliers' profit and operational efficiency. The integration, available early Q2 2025 for all joint customers by summer 2025, offers real-time two-way synchronization, comprehensive analytics, and performance tracking. Cloudbeds, recognized by Deloitte's Technology Fast 500 in 2024, and Duetto, rated #1 revenue management system (2022-2025), aim to revolutionize hotel management with this strategic collaboration.
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