TOP NEWS - 10 Minutes News for Hoteliers - Page 111

Lodging Interactive Launches GuestCONNECT

📃 Duetto, a leader in hospitality revenue management software, released its 2025 trends report, identifying rising costs, AI, personalization, evolving revenue metrics, and data integration as key challenges for hoteliers. Increased costs, particularly labor, are the top concern. With 54.5% of respondents planning to invest in a revenue management system in 2025, and 61.1% looking to increase their technology budgets, the industry prioritizes tech advancements. AI is recognized for its predictive forecasting and dynamic pricing benefits, yet skepticism about replacing human judgment persists. Personalization is emphasized for enhancing guest experiences and loyalty. Revenue metrics are shifting towards total revenue per occupied room (TRevPOR) and gross operating profit (GOP) for better profitability assessment. Data's role in revenue strategies is expanding from collection to actionable integration. The report includes insights from Hotel Tech Report, Sandos Hotels & Resorts, CP Hospitality, Noble House Hotels & Resorts, Sandman Hotel Group, and Grand Metropolitan Hotels.

Kayak’s ‘What the future’ report

🗺 On Jan 17, 2025, The Future Laboratory, collaborating with KAYAK, released the WTF Report based on research and insights from 9,100 individuals across 9 countries. By 2030, 66% prefer multi-city trips, 38% value flexibility, 37% want customized itineraries, and 17% use AI for planning. Social media influences 36% of travelers for inspiration, expected to grow. Travelers seek wellness amenities and eco-friendly destinations; 29% and 32% desire adaptable loyalty programs, respectively. Full details at the Financial Times.

New Study Finds 73% of Hoteliers Believe AI Will Transform Hospitality

📰 Duetto, a leading revenue management software provider for hospitality, released its 2025 report identifying increased costs, AI, personalization, evolving revenue metrics, and data as key challenges. The report is based on a global survey of hoteliers and includes input from industry executives. Key facts include 54.5% planning to buy a revenue management system in 2025, and 61.1% increasing their technology budgets. AI's role in revenue management is emphasized, alongside the rising importance of TRevPOR and GOP over RevPAR for profitability insights.

5 min

91 – The relationship between Revenue and Marketing

📢 Tripadvisor and Perplexity have announced a partnership to utilize unstructured data about travel for recommendations, aiming to enhance travel planning. Meanwhile, an investigation suggests that OTAs may be implementing price discrimination, with San Francisco residents potentially paying up to $500 more for identical hotel rooms. Amazon, after generating most of their operating profits from ads, has launched Amazon Retail Ad Service to expand ad opportunities. Marketing in the travel and hospitality industries is increasingly intertwined with revenue generation, calling for a unified approach to KPIs.

2 min

Minor Hotels: double-digit growth in 2024 and 50 new hotels by 2027

📊 Minor Hotels Europe & Americas forecasts €2.4 billion in revenue for a 10% growth over the previous year. Gonzalo Aguilar, new CEO, eyes price increase opportunities despite below pre-pandemic occupancy levels. The group plans to expand by 50 new hotels by 2027, aiming for a total of 700. For 2024, they predict a 15-20% rise in recurring EBITDA, reaching €375-390 million, with room rates averaging €145/night. Negotiations are underway for 52 more hotels, adding to the 18 already contracted for 2024.

6 min

Stop Hiding Behind Benchmarking: Why Hotel GMs Must Lead—Not Follow

🏨 Benchmarking in hotels reveals operational standings, potential pitfalls, and improvement strategies but can trap them in the status quo. The key is to use data for innovation and avoid "copycat" strategies. An example given is Hotel Terra Vista, which discovered operational inefficiencies through benchmarking and addressed them with a unique "Concierge-to-Go" check-in and a local culinary strategy, enhancing guest satisfaction and profitability. Hoteliers should balance past insights with forward-looking strategies and translate innovation into numbers to gain stakeholder support, aiming for market leadership.

2 min

Phocuswright Research Roundup 4Q24

🏖️ Travel has risen in the U.K., France, Germany, Italy, and Spain over the previous year, with decisions influenced by value and price. Social media usage is increasing for trip planning and idea sourcing. The report surveys consumers in these countries who traveled in 2023 and are planning to travel in 2024. It examines European consumer behavior, technology's impact on travel planning, and future travel expectations amidst rising costs and sustainability concerns.

6 min

A Comprehensive Overview of Attribute-Based Selling in the Hotel Industry

📌 Attribute-Based Selling (ABS) in the hotel industry allows customization of stays by selecting room features individually, gaining traction especially among larger hotel chains and boutique hotels. ABS implementation requires Cloud-based PMS like Hotelogix and Stayntouch, enhancing guest booking transparency and satisfaction. Benefits for hotels include increased revenue, conversion rates, and operational flexibility, with improvements in ADR and RevPAR. Guests enjoy personalized experiences and potential cost savings. However, challenges involve complex technology integration, inventory management, and staff training. Overselling attributes poses risks of consumer disappointment, reputation damage, and legal concerns. Ethical marketing practices are essential for balancing ABS benefits, and future trends indicate increased ABS adoption with support from AI and machine learning.

4 min

From Overwhelmed to Organized: Tech Solutions for Hotel Sustainability Goals

🏛 Over 200 sustainability certifications are available globally for hospitality and tourism brands, emphasizing the importance of strategic selection for hoteliers. Leveraging technology simplifies data management for certifications, which are essential for compliance with regulations like the EU's Green Claims Directive and Corporate Sustainability Reporting Directive. Certifications such as LEED and BREEAM focus on environmental building performance, while others like Green Globe target specific operational practices. Strategic choices between standardization and local specificity are key, with digital tools like BeCause's AI platform aiding in compliance and benchmarking.

2 min

Club Quarters Rolls Out Digital Wallet Compatible Room Keys Across All Hotels with Mobile Access from Vingcard

📱 G6 Hospitality, part of OYO's portfolio, partners with HotelKey to upgrade technology at its 1,500+ Motel 6 and Studio 6 properties in the US and Canada. The announcement was made in Nagpur, India, on January 11, 2025. G6 aims to open over 150 hotels in 2025. The partnership promises to optimize operations and enhance guest experiences. HotelKey maintains its role as the core Property Management System for G6, noted for its high adoption rates and positive franchisee feedback.

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