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🏨 In 2025, AI is predicted to revolutionize hospitality by automating tasks like reservations and staffing, enhancing personalized service without replacing human interaction. Technologies such as AR/VR, digital keys in wallets, and contactless services will increasingly shape guest experiences. Hotels are expected to use tech for asset monetization and diversify revenue streams. Loyalty programs will evolve into personalized experiences, and payment flexibility will drive loyalty. Enhanced in-room entertainment and robust cybersecurity will also be prioritized, with blockchain potentially securing data exchanges. 🏨

🏖 Club Med pioneered the all-inclusive resort concept in the late 1950s. Expansion in the Caribbean and Mexico occurred after Sandals and SuperClubs' success in the 1980s. A significant milestone was reached in 2021 when Marriott and Blue Diamond formed a partnership, followed by Hyatt's acquisition of Apple Leisure Group and Hilton establishing an all-inclusive division. Sandals International, with a return guest rate over 50%, contributed to the sector's evolution. Upscale offerings now include Sandals' first-ever Two-Story Overwater Villas in Saint Vincent and the Grenadines launched in 2024. Partnerships with experienced operators are common, such as Hyatt's with Grupo Piñero, expanding their Inclusive Collection by 30%. Accor's Ennismore launched its first all-inclusive, SLS Playa Mujeres, in November 2024. The global expansion is targeted, with Asia and the Middle East as potential new markets. All-inclusives are expected to lead global travel with their seamless, curated experiences.

🏨 Hotelogix introduced an hourly booking module for hotels, creating flexibility in check-in/check-out and affordability for guests. The hourly hotel booking segment was valued at $16.67 billion in 2019 and is expected to reach $25.62 billion by 2027. The trend is notable in the US, UK, India, the Philippines, and Southeast Asia. Hotelogix's new feature also includes packages, discounts, and late check-out options, with reports to track hourly bookings and revenue. GCGC, managing over 60 properties and 8,000 rooms, has seen an average of 750 hourly bookings, with each booking lasting about 6 hours, resulting in a 40% increase in revenue per room.

🏠 AHLA to host regional Hospitality Show events in 2025 across the U.S. Previous 2024 event in San Antonio attracted 4,800 attendees and 460 vendors. Key 2025 dates and locations include: Atlanta, Georgia on February 12; Honolulu, Hawaii on February 27; Dallas, Texas on March 13; Nashville, Tennessee on March 27; Cincinnati, Ohio on May 20; Jersey City, New Jersey on June 25; New Orleans, Louisiana with a date to be determined in September. The events aim to connect hoteliers with peers, suppliers, market data, and discuss policies affecting the industry.

🏨 Brian Chesky, CEO of Airbnb, predicts a profound impact of AI on the world, comparing it to the Industrial Revolution. Hotel industry leaders expect AI to transform guest experiences, with GenAI delivering hyper-personalized services. In 2025, a burst in group travel and stability in interest rates have been observed. Luxury and lifestyle travel is expected to grow to $369 billion by 2032. Environmental consciousness is pushing for sustainable practices. Eighty percent of investors plan to maintain or increase their capital investment in hotels over the next 12 months. The wellbeing trend continues to rise post-COVID, with a demand for holistic retreats. Interest rates and infrastructure developments, like in oil and gas markets, are influencing hotel industry transactions. Hilton anticipates GenAI to change booking processes in the coming years, while the return of Asian travelers, especially the Chinese, to pre-COVID levels remains uncertain. Overall, industry resilience and adaptability are highlighted for 2025.

🏨 On January 8, 2025, Rachel Roginsky, Principal at Pinnacle Advisory Group, gave her insights on the State of the Hotel Industry in a podcast episode for Hospitality Daily Podcast. Roginsky, a top hotel asset manager, provided her take on the research findings. The episode is a part of the podcast's content which also features other popular episodes recommended for listeners.

💾 Between 2019-2020, 63 million hospitality jobs were lost globally, and by 2022, the sector had 39 million fewer workers than pre-COVID-19. A 2024 McKinsey study across 30 countries found job vacancies in hospitality rose from 10.2% in 2010 to 11.2% in 2023. Hourly labor costs increased by 4.7% in the euro area and 5.2% in the EU in the second quarter of 2024 compared to the previous year. Research from the Cornell Center for Hospitality and Deloitte's 2024 Human Capital Trends highlights investing in employee-facing technologies boosts guest satisfaction and reduces operational costs.

🏨 Hotel operators focusing on corporate culture and growth opportunities attract top management talent, as per TPG Hotels & Resorts and Concord Hospitality. Concord's internal fill rate for leadership is 47%, with an Emerging Leaders Program that introduces about 24 candidates every 18 months to senior leaders in Raleigh. External recruitment involves proactive candidate hunting and leveraging company reputation, aiming for a 15-day post-to-hire process. Effective onboarding, including mentorship and regular check-ins, is crucial, with 86% retention linked to successful onboarding. Concord requires new managers to complete a leadership development course for ongoing growth.