TOP NEWS

💬 VSR introduces VAIA® at HITEC in Indianapolis, Booth 3214. VAIA, a multimodal AI voice assistant, enhances guest satisfaction and hotel efficiency. Available in multiple languages, it handles queries via voice, text, chat, and email without app downloads. VAIA integrates with PMS, POS, and over 7,000 apps for seamless operations. It's deployable in days, reduces front desk workload, and boosts revenue through upselling. VAIA is PCI, GDPR, and HIPAA compliant, ensuring secure guest data management.

📈 Economic growth for tourism in OECD countries is projected to slow, with global growth decreasing from 3.3% in 2024 to 2.9% in 2025 and 2026. The US GDP growth is expected to decline from 2.8% in 2024 to 1.6% in 2025. Labour shortages persist in the tourism sector, which comprises half of tourism employment. Innovative approaches, such as digital solutions and cross-season employment, are needed, with examples from Finland and Switzerland. AI and data strategies enhance tourism business opportunities and sustainability.

📈 In 2025, Louvre Hotels invests €350M to renovate 160 hotels, while Southern and Eastern Europe show strong economic performance. Direct sales are gaining market share, and AI is reshuffling the hospitality sector. Marriott focuses on digital transformation and brand legacy. Essendi aims for 100% Green Key certification by 2026. Revenue management is crucial for Minor Hotels, and Accor leverages tech for business goals. Belambra Clubs transformed in 2021, emphasizing revenue, profitability, satisfaction, and innovation.

💻 VSR unveils VAIA® at HITEC in Indianapolis, Booth 3214. Designed for hotels, this AI voice assistant offers multilingual responses via voice, text, chat, and email. It enables 24/7 guest service, cutting front desk workload, while boosting revenue through upsell opportunities. VAIA integrates with PMS, POS, and other tools, offering rapid deployment in days. Compliant with PCI, GDPR, and HIPAA, it enhances guest satisfaction and loyalty, providing insights through a real-time dashboard.

💰 May saw a 0.1% rise in the consumer price index, with annual inflation at 2.4%, less than expected. Food prices increased by 0.3% monthly and 2.9% annually, while restaurant prices rose 3.8% year-over-year. Menu prices have been higher than grocery prices for 26 consecutive months, with a 160 basis point gap, down from 190. Egg prices dropped 2.7% but remain 41.5% higher than in May 2024. Inflation's impact on restaurant sales persists, despite easing compared to previous years.

📅 Jun 11, 2025, NYC: Hotel CEOs at the NYU/Questex conference report a surge in last-minute corporate travel, contrasting stabilized leisure trips. Corporate bookings, now crucial for revenue, are increasingly made on short notice, prompting hotels to enhance flexibility and pricing strategies. Governmental uncertainties contribute to challenges, requiring agile hotel operations. Group and business travel, acting as revenue stabilizers, offset the unpredictability of leisure demands. Explore further at The Company Dime.

🕷 By month five, Live Oak Lake reached peak occupancy with rising weekly rates and strong Instagram presence. The lake played a key role in their marketing until it was overtaken by duckweed the day before YouTuber Shelby Church, with 1.7 million subscribers, visited. Efforts to clear the duckweed, including raking and spraying, failed. The situation seemed dire, leading to a night spent praying for a solution.

💻 Hotel managers are leveraging cloud-based AI platforms to improve operations. Energy costs and water management, major expense areas, are reduced by 30-40% with AI-enabled thermostats. AI tracks assets like luggage carts, enhancing efficiency. Staff safety is boosted with location-aware badges for quick response. AI systems integrate with Property Management Systems to personalize guest experiences, ensuring consistency across locations. By unifying data, hotels enhance sustainability and operational efficiency, paving the way for an improved, personalized guest journey.