TOP NEWS - 10 Minutes News for Hoteliers - Page 7

1 min

Yearly Guest Experience Update 2026

📈 Based on 42 million reviews from 12,000 hotels in 2025, guest satisfaction increased worldwide, including EMEA, Americas, and APAC regions. Hotel response times averaged 3.5 days, with review volumes up by 2.1% year-over-year. Key departments like Value, Food & Beverage, and Cleanliness influenced guest perceptions. Analysis of 127 million mentions provided benchmarks for improving Global Review Index (GRI). Global star segment scores for tourism cities were also shared.

6 min

139 – Global OTA Distribution Chart

📰 Google and Shopify released a new AI-driven commerce protocol last week. CES 2026 recaps highlight robotics, though practical applications remain a decade away. Expedia pivots to infrastructure, gaining European regulatory advantages over Booking.com. Social platforms now influence travel decisions, emphasizing authenticity. A new global distribution chart helps hotels focus on markets with strong reviews. Feedback is welcomed for updates. Google offers free AI courses.

4 min

2026 Hospitality Outlook: how AI is transforming hotels

🏨 2026 marks a pivotal shift in the hotel industry. Generative AI is integrating search, chat, and booking into a single flow, transforming guest interactions and visibility. Hotels must have clean, structured content and open APIs to remain visible. Personalized experiences are replacing points-based loyalty, driven by connected systems. Agentic AI is enhancing operations like bookings and housekeeping. Automation will allow staff to focus on connections, adding value and enhancing guest experiences. Hoteliers must adapt swiftly to these changes.

1 min

HBX Group’s Roiback launches new hotel…

💻 Roiback, part of HBX Group, will launch its AI-powered platform, OdysseIA, at FITUR 2026 in Madrid next week. Designed for hotel marketing, it optimizes advertising and enhances direct-channel growth using first-party data and machine learning. Managing Director Cristina Perea highlights its commitment to privacy and profitability. The debut marks a significant milestone in Roiback’s innovation strategy, aiming for autonomy and intelligence in the hotel industry.

2 min

Hospitality in 2026: where experience and efficiency converge

🏨 Jan 15, 2026: The hospitality sector is navigating a stable yet demanding era. Hotels are leveraging AI to enhance revenue management and guest services, while wellness and experiential elements are boosting ADR and RevPAR. Luxury properties outperform due to fewer but more expensive stays. Lower interest rates are accelerating investments. Loyalty programs and soft brands are driving guest choices. Trends like wellness and destination-centric stays are becoming foundational in shaping hotel performance.

2 min

Platform thinking becomes the defining operational shift for hotels

📰 Jan 15, 2026: The hospitality industry is shifting from fragmented systems to coherent platforms. This change, noted by Shiji and Amadeus, aims to integrate data, workflows, and decision-making into a single operational framework to meet rising complexity and guest expectations. Partnerships created during the pandemic now focus on reliability and scalability. Platforms enhance personalization, emphasize guest-centric designs, and aim to support hotel teams by reducing operational burden.📊

2 min

Non-room revenue is becoming a core performance driver for hotels

🏨 Jan 15, 2026, the hospitality industry is shifting from room-focused metrics to guest-centric models. Experiences generate 40–60% of revenue in leisure-focused hotels from dining, spa, and activities. Unified guest profiles increase operational efficiency and ancillary spend. New KPIs like revenue per available guest (RevPAG) offer a better guest value view, while traditional metrics like RevPAR and TrevPAR remain crucial for investors. Technology partnerships and pre-arrival engagement enhance non-room revenue.

3 min

Worc Studio centres circular stone table at “reverential” Mexico City restaurant

🍴 Worc Studio transformed a 153-square-metre space in Mexico City's historic Humboldt building into Savvia, emphasizing family traditions and shared dining experiences. Central to the design is a large red stone table, symbolizing connection and community. The ground-floor restaurant features an open facade to integrate city life, with the kitchen on the second floor. Using tactile materials like stone and brass, the design balances historic reverence with modern transformation, creating an intimate yet vibrant atmosphere.

5 min

Travel Trends Report Guide 2026

📖 Analyzed 50 major 2026 travel outlook reports. Grouped into four categories using The Insight Leadership Matrix: Light Reads, Hot Takes, Data Bombs, and Insight Leaders. Notable reports include Expedia’s "Unpack ’26" and Skift’s "Megatrends 2026". Mews and OAG featured in the top right quadrant with rich data and interpretation. Key contributors include industry players like Hilton, McKinsey, and SITA. Insightful trends highlight AI impact, emerging travel behaviors, and tech-driven guest experiences.

European hoteliers: Here are your 2026 hospitality trends

🌐 Revinate Europe Managing Director, Dylan Cole, discusses 2026 hospitality trends in Europe. Key trends include hyperpersonalization, unified tech stacks, real-time decision-making, and cybersecurity. Different regions face unique challenges: UK & Ireland focus on margins; DACH emphasizes data privacy; Northern Europe demands high personalization; Southern Europe enhances in-stay revenue. Tech stacks simplify operations across Europe. Real-time data is crucial for adapting to fast-changing guest behavior. Privacy and trust are essential for brand integrity and guest loyalty.

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