TOP NEWS

🏨 In 2026, surveyed over 9,000 GHA DISCOVERY members globally: 87% prefer hotels with loyalty programs, rising to 93% in India, and 91% in Japan and Singapore. Generosity is the top loyalty attribute (48%), especially in Japan and Singapore (60%). Room upgrades rank highest at 59%. 71% favor programs with partner benefits, like status matches. GHA DISCOVERY highlights: hotel quality (60%), ease of using DISCOVERY Dollars (58%), and valued hotel benefits (56%).

🏨 Corner Collection, based in Old Montréal, launched in 2022. Known for Hôtel Nelligan (105 rooms) and Hôtel Place d’Armes (169 rooms), it blends luxury with authentic experiences, owning restaurants and a luxury spa. Hotel Nelligan will reopen in May 2026. Mama C launched in 2025, with Lovebird set to open in 2026. The group seeks thoughtful growth, valuing authentic, local experiences, and integrating wellness and sustainability in hospitality. Founded over 50 years ago, it remains family-owned.

📍 The hotel industry is experiencing exciting transformations, driven by five major forces. Guests are seeking meaningful experiences, not just amenities. Hotels like Moxy and Treehouse offer unique vibes, engaging visitors with their design and storytelling. Internationally, boutique hotels in Japan enhance stays with cultural activities like tea ceremonies. Travelers desire surprise and delight, pushing hotels to rethink competitive advantages. This marks a shift towards experiential stays that emphasize narrative and emotional connection.

💻 SVP of revenue at Apaleo, Florian Montag, emphasizes the importance of closing the AI skills gap in the hotel industry. His argument highlights the need for hotels to effectively adopt agentic AI to enhance operations and services. Montag stresses that bridging this gap will require targeted training and education initiatives, ensuring teams are equipped to harness AI technologies effectively. The focus is on technology adoption to stay competitive in the evolving hospitality landscape.

🏨 Apr 17, 2026, Amadeus research reveals travellers prioritize mental reset, valuing calm, comfort, and simplicity. Hotels can generate up to $1 million annually by personalizing guest experiences. AI adoption reshapes hotel operations; most hoteliers plan AI investments for revenue optimization and guest communication. Effective execution of AI and personalization will define competitive success in the market. Room attributes like early check-in and curated amenities present lucrative upsell opportunities.

💻 April 17, 2026 - Hotels risk losing control over distribution, guest relationships, and profits by adopting AI without strategic clarity. Mews founder Richard Valtr highlights that the focus should be on outcomes rather than just interfaces. The fragmented AI-driven ecosystem shifts power from centralized platforms, posing challenges from fintech and lifestyle competitors. Operational AI can enhance decision-making, pricing, and total revenue strategies, moving beyond room rates to maximize overall profitability.

🎵 In April 2026, TRIBE launched the Vinyl Club for Record Store Day. It includes listening stations in select hotels and a limited-edition LP "New Grounds" with 1,000 copies. The initiative is backed by partnerships with local record shops and Radio Nova. TRIBE's expansion includes 20 hotels worldwide as of November 2024, with plans for 35 more by late 2025. Accor's ALL loyalty program surpassed 100 million members in 2025, and Marriott Media monetizes data from 237 million Bonvoy members.

📈 Hotel asset managers need profit intelligence for high-level performance management, focusing on precise benchmarking of P&L data beyond revenue metrics. Traditional systems fail to address departmental costs and operational efficiency. HotStats, part of the Duetto ecosystem, offers real-time competitive benchmarking to illuminate the missing profit context. This shift allows asset managers to compare labor costs, GOP margins, and departmental contributions against competitors, rather than relying solely on revenue data, enabling informed decision-making and strategic asset management.

🌎 UN Tourism and IDB, at the 1st World Travel Market Latin America Ministers’ Summit in Sao Paulo, unveiled the “Shaping Sustainable Tourism” report for Latin America and the Caribbean. The report stresses the use of tourism observatories, such as INSTO, to gather timely, reliable data. This enables destinations to monitor trends and make data-driven decisions. It also highlights participatory governance, enhancing coordination among stakeholders to advance sustainable tourism through evidence-based management.

CHICAGO, IL, 16 April 2026 — With just over a month to go before Bad Bunny takes to the stage in Europe, new data from revenue management platform PriceLabs shows huge boosts in…