Crafting Unforgettable Luxury
🏥 Friedrich von Schönburg, Regional Vice President & Managing Director at Rosewood Villa Magna, discusses the fusion of tradition and innovation to offer luxury experiences in hospitality. Key strategies include personalized services using technology like CRM and communication tools such as WhatsApp to enhance guest connections. Empowerment of staff with trust, training, and resources is essential for excellent service. Sustainability is integral, with initiatives like repurposing linens and supporting local charities. AI is anticipated to revolutionize back-end operations, and a focus on data privacy ensures guest trust. Rosewood Villa Magna uses its Madrid location to provide exclusive cultural experiences, aligning with evolving guest expectations.
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