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1799 posts

[[ 18 ]]

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  • 8 min

Crafting Unforgettable Luxury

  • Editorial Team
  • 16 April 2025
🏥 Friedrich von Schönburg, Regional Vice President & Managing Director at Rosewood Villa Magna, discusses the fusion of tradition and innovation to offer luxury experiences in hospitality. Key strategies include personalized services using technology like CRM and communication tools such as WhatsApp to enhance guest connections. Empowerment of staff with trust, training, and resources is essential for excellent service. Sustainability is integral, with initiatives like repurposing linens and supporting local charities. AI is anticipated to revolutionize back-end operations, and a focus on data privacy ensures guest trust. Rosewood Villa Magna uses its Madrid location to provide exclusive cultural experiences, aligning with evolving guest expectations.
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$20 billion in U.S. retail spending from international tourists is at risk

  • Automatic
  • 16 April 2025
💰 Goldman Sachs reports a potential 0.3% GDP decrease, leading to a $90 billion loss due to reduced travel and boycotts. The U.S. travel industry anticipates a decline in international tourism in 2025, with a 10% drop in international arrivals in March 2025. Factors include negative views on U.S. politics and airport scrutiny. Foreign visitor spending reached $254 billion in 2024 but now faces a $20 billion retail spend risk. This compounds economic stress from tariffs and trade tensions.
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New concentration in the tech sector: Lighthouse acquires The Hotels Network

  • b.courtin
  • 15 April 2025
📦 Lighthouse (formerly OTA Insight) acquired The Hotels Network, a Barcelona-based digital marketing firm founded in 2015. With a $370m fundraise from KKR, Lighthouse is expanding its services to AI-driven platforms. The Hotels Network has 20,000 client hotels in 100+ countries and reports a 32% increase in direct bookings for partners. CEO Sean Fitzpatrick aims to transform market intelligence into personalized booking experiences through direct sales channels.
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  • 1 min

Reinventing the “Art of Travel”: Inside Orient Express’s Quest to Redefine Luxury Hospitality – Gilda Perez-Alvarado, Accor

  • Josiah Mackenzie
  • 15 April 2025
🚀 Gilda Perez-Alvarado, CEO of Orient Express and Group Chief Strategy Officer at Accor, discussed the brand's revival on April 11, 2025. Orient Express aims to redefine luxury hospitality with the launch of its first hotel, train, and yacht, marking a new era for the 'art of travel'.
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  • 1 min

Top Revenue Management Trends for Luxury Hospitality in 2025

  • Suzanne
  • 15 April 2025
🏦 Five-star luxury hotels, despite their superior service, often resist extreme price fluctuations due to cultural and psychological factors, limiting price ranges during low and peak seasons. Modern technology enables personalization of guest experiences, which, coupled with revenue management techniques, offers potential for significantly higher prices targeted at clients valuing such customization, thereby sustaining a high reputation and perceived value.
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Revenue Management Guide: Calculating Costs & Quality Analysis

  • Revfine.com
  • 15 April 2025
💰 In revenue management, hotels aim to sell each room every day at the best price, not just at low prices. Fixed costs, such as rent, insurance, and staff salaries, are constant, while variable costs, like toiletries and laundry, vary with occupancy. Example calculations: fixed costs of $1,000,000 divided by 100 rooms and 365 days yield a daily fixed unit cost of $27 per room. Variable costs of $500,000 produce a variable unit cost of $14 per room per day. Revenue management balances fixed and variable costs (CostPAR) with revenue (RevPAR) to determine pricing. For instance, CostPAR of $41 and a RevPAR that exceeds it indicate profitability. Seasonal and demand variations impact pricing strategies; selling above variable costs, even by $1 or $2, covers some fixed costs during low-demand periods. Online reputation, influenced by guest reviews, affects visibility, bookings, and the potential to charge higher rates. A hotel with a well-managed revenue system and strong online presence can outperform competitors and maximize profits.
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  • 2 min

Women’s Innovation Council Joins Women in Hospitality Leadership Alliance

  • LODGING Staff
  • 14 April 2025
📢 The Hospitality Women’s Innovation Council joined the Women in Hospitality Leadership Alliance, founded in 2021, becoming its thirty-fourth member to support women and underserved communities in the hospitality industry. Sponsored by Visual Matrix, the Women's Innovation Council (WIC) was formed in 2023 in Richardson, Texas, and includes hotel executives and technology developers. WIC aims to improve collaboration in hospitality tech and advance industry innovation.
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  • 3 min

Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

  • Team LodgIQ
  • 14 April 2025
🏨 Located in Midtown Manhattan, Refinery Hotel, a luxury lifestyle boutique hotel with 197 keys, implemented LodgIQ's revenue management system, enabling Commercial Director Michelle Sharma to transition to a strategic role. The tech-forward hotel is a member of Small Luxury Hotels of the World, known for spacious rooms and a mix of corporate and leisure guests. LodgIQ's automated rate decisions and smart pricing recommendations have led to double-digit growth in RevPAR, $500 premium room deltas, over 40% direct booking contribution, high Net ADR from OTAs with minimal discounting, and approximately 90% annual occupancy. Michelle's role now encompasses marketing, distribution, product & branding, and technology leadership, influencing revenue streams and setting market trends.
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Balancing guest privacy and personalization can be tricky. Here’s how to get it right.

  • Guest Contributor
  • 14 April 2025
🔒 An ExpressVPN survey found that 7% of travelers experienced cybercrime, notably financial fraud and social media hacks. With guests increasingly concerned about digital privacy, hotels are challenged to balance personalized services with privacy, considering regulations like CCPA and GDPR. Transparency in data policies and offering privacy-centric stays, exemplified by Kempinski Hotels, are ways to maintain trust. Hotels providing secure Wi-Fi and respecting privacy may gain a competitive advantage in the travel industry, where trust and security are increasingly valued.
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  • 2 min

IHIF EMEA 2025: Re-globalisation sparks investor pivot

  • Eloise Hanson
  • 14 April 2025
🏦 The International Hospitality Investment Forum (IHIF) EMEA 2025 convened at the InterContinental Berlin, with over 190 leaders sharing insights on global trends in investor and operational strategies. The event coincided with President Trump's 'Liberation Day', where speakers like Alexander Börsch of Deloitte discussed geopolitical trends, including de-globalisation. Jon Sopel emphasized market and consumer confidence impacts due to "strong-man politics". Europe, especially Southern and Eastern regions like Greece and Croatia, were highlighted as growing investment and tourism hotspots. Notable attendees included Accor, Marriott, Radisson, Hyatt, IHG, and Blackstone. Nicola Bandera received the Young Leader Award for his contributions to hospitality, while Pygmalion Capital was honored with the HAMA Europe Asset Management Achievement Award for their Project Arno portfolio in Florence.
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