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1799 posts

[[ 18 ]]

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  • 1 min

Map of the week: hotel openings – March # 4 2025

  • k.fytaki
  • 31 March 2025
🏨 Hospitality ON unveiled a map of new hotel openings worldwide over the past 10 days, including hotels from groups and chains. The map color-codes hotels that opened this week (yellow), those announced to open later in the year (blue), rebranded hotels reopening this week (green), and newly signed hotel projects slated for future opening (orange). The compilation aims to provide a snapshot of the hospitality industry's recent developments.
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  • 2 min

Championing Safety and Well-Being

  • LODGING Staff
  • 31 March 2025
👨 Christy Haycraft entered the hospitality industry focusing on staff safety and well-being, particularly housekeepers. Mentors included Patricia Kavanaugh, known for building strong client relationships and George Winker, SVP of sales for North America, who excels in customer service and market understanding. The sector is increasingly valuing diversity and inclusion, enriching the guest experience and workplace environment. Progress in gender equality is seen with more women in leadership, driven by mentorship programs and supportive policies.
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  • 2 min

From Front Desk to Finance

  • LODGING Staff
  • 31 March 2025
👨‍💻 Leah Roberge, after starting a front desk job in high school, progressed from operations to accounting, combining her passions. Mentored by her father and Mike Straube, she values the lessons on following one's heart and the importance of patience. With over 20 years of experience, she notes significant growth in women's leadership roles in the hospitality industry and emphasizes the importance of diversity and inclusion for both staff and guests.
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  • 3 min

6 Key Ways CDPs Jumpstart Hotels Marketing Efforts

  • TrustYou Team
  • 31 March 2025
🏨 Hotels now rely on Customer Data Platforms (CDPs) to enhance marketing strategies and guest experiences. CDPs consolidate data from Property Management Systems, CRM systems, and OTAs, enabling informed decisions, communication personalization, and revenue growth. They provide a 360-degree customer view, allow hyper-personalized messaging across channels, facilitate precise audience segmentation, boost customer loyalty and lifetime value, and drive strategic pricing and promotions. Adopting CDPs is crucial for competitive hotels seeking revenue maximization and sustained growth.
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  • 1 min

𝐓𝐡𝐞 𝐑𝐨𝐥𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐃𝐎 𝐢𝐧 𝐇𝐨𝐭𝐞𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:… | Tobias Koehler

  • Tobias Koehler
  • 31 March 2025
💾 In the hospitality industry, the misbelief that IT or marketing can substitute for a Chief Digital Officer (CDO) persists. Unlike IT departments focused on servers and software, a CDO concentrates on digital business models and user experiences, translating guest needs into technology requirements. Successful hotel groups recognize digitalization as a continuous strategic process, necessitating leadership with dedicated digital expertise. The need for a CDO is not about affordability but the cost of lacking one.
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The new standard in hotel branding

  • Automatic
  • 31 March 2025
🏨 On Mar 31, 2025, the hospitality industry is shifting to prioritize emotional connection, cultural integration, and sustainability. Guests, particularly Millennials and GenZ, demand personalization, with hotels needing to provide immersive local experiences and community-driven social spaces. Sustainable practices and technology such as AI for service personalization are crucial. Successful hotels will be those that foster emotional bonds, engagement, and shared values, transforming into lifestyle destinations.
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U.S. hoteliers have mixed expectations for summer demand

  • Automatic
  • 31 March 2025
🏨 U.S. hoteliers anticipate a complex summer travel season in 2025 facing both optimism and uncertainty. Beach destinations and lesser-known areas are stable, while urban markets like New York and San Francisco show promising but not record-breaking demand. Bookings for July and August are flat compared to last year, with solo and event-based travel gaining popularity. Booking trends show extremes of far in advance or very last minute, with a mid-range booking lull. International inbound tourism is slowing, notably from China, Canada, and South America, due to geopolitical issues. Government travel has decreased sharply due to budget cuts, impacting hotels in government-dependent markets. Inflation is challenging profitability, with hoteliers strategizing to balance rates, demand, and costs. Overall, business travel is cautious with corporations cutting budgets amidst economic uncertainty.
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Uber, OpenTable Form Global Partnership

  • Automatic
  • 30 March 2025
💳 Grazzy, a digital tipping platform, partners with U.S. Bank to launch a prepaid debit card for hourly employees. The card allows instant access to tips and wages at the end of each shift, with no U.S. Bank fees for in-network ATM usage, no overdraft fees, and FDIC insurance. This collaboration aims to improve financial wellness, employee retention, and provide employers cost savings. U.S. Bank offers the U.S. Bank Focus Card for payroll across numerous restaurants, enhancing efficiency in the hospitality sector. The partnership addresses the shift toward cashless tipping and evolving workforce needs in the post-pandemic era.
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  • 19 min

What Hospitality Leaders Stopped Talking About (And Why It Matters Now) – Anna Blue

  • Josiah Mackenzie
  • 30 March 2025
🏨🏨 Key facts extracted from the text: - Anna Blue, former president of the AHLA Foundation, discussed hospitality industry changes, DEI, and women's empowerment programs. - The hospitality industry is experiencing chaos, uncertainty, and silence on important issues. - DEI (Diversity, Equity, and Inclusion) is a major topic behind closed doors but not publicly addressed. - There's confusion about DEI due to executive orders and varying company responses. - Women's empowerment programs are criticized for being ineffective and focusing on "fixing" women rather than creating access to power. - Leaders need to focus on training decision makers to overcome biases and create diversity in hiring. - There is discussion in the hospitality industry about the impact of immigration reform, but it's not being publicly addressed. - Leaders need to consider creating real opportunities and programs for all employees, especially those in service positions. In summary, Anna Blue reveals uncertainties and challenges in the hospitality industry, including quietude on DEI and women's empowerment issues. She urges leaders to train decision-makers to eradicate biases and craft genuine opportunities for diverse teams. The impact of immigration reform on the industry is a closed-door discussion that requires public attention and leadership action.
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  • 8 min

Travel Tech Essentialist #171: Forces

  • Mauricio Prieto
  • 28 March 2025
✈ "In March 2025, the travel industry sees AI and automation making strides in reshaping customer interactions and operations. OAG spotlights innovations including emotionally aware AI by Qatar Airways, Amazon’s Alexa+ for travel booking, and Skyscanner’s DROPS feature for tracking flight price reductions. Europe shows 77% hotel online bookings via OTAs, with a global increase in OTA dependency from 2023 to 2024. Airbnb plans to invest $200-$250 million in Experiences, targeting $1 billion revenue, with a 10% workforce expansion and competing with Viator and GetYourGuide.
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