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After a few years of political and economic instability that delayed the path toward post-pandemic recovery, 2024 is quickly becoming a stellar year for hoteliers in South America. For the…

Kristie Goshow, the chief commercial officer of hotel investment dynamo KSL Resorts, has seen a lot and been through a lot. In a career that has already spanned more than…

Efficiency and collaboration are vital to delivering exceptional guest experiences in hotels. Guests now expect seamless service, personalized interactions, and prompt responses to their needs. To meet rising expectations, hotels…

When it comes to revenue management, casino resorts require a different approach than traditional hotels. Implemented effectively, a solid casino-centric revenue management strategy can help casino managers market their casino…

This article was written by Mauricio Prieto. Click here to read the original article Loyalty goes beyond just points and perks; it’s what keeps customers coming back, builds personal reputations,…

Three contrasting personalities, all with great stories to tell and valuable insights to share… Peter Schickling, Hazel Limfat and Frédéric Biousse made our inaugural “In Conversation With…” event a compelling…

This article was written by Travolution. Click here to read the original article Ai-tineraries and musical pilgrimages are among top Travel experts at Accor have conducted in-depth research to reveal the biggest…