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1484 posts

The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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  • 1 min

Reinventing the “Art of Travel”: Inside Orient Express’s Quest to Redefine Luxury Hospitality – Gilda Perez-Alvarado, Accor

  • Josiah Mackenzie
  • 15 April 2025
🚀 Gilda Perez-Alvarado, CEO of Orient Express and Group Chief Strategy Officer at Accor, discussed the brand's revival on April 11, 2025. Orient Express aims to redefine luxury hospitality with the launch of its first hotel, train, and yacht, marking a new era for the 'art of travel'.
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  • 1 min

Top Revenue Management Trends for Luxury Hospitality in 2025

  • Suzanne1
  • 15 April 2025
🏦 Five-star luxury hotels, despite their superior service, often resist extreme price fluctuations due to cultural and psychological factors, limiting price ranges during low and peak seasons. Modern technology enables personalization of guest experiences, which, coupled with revenue management techniques, offers potential for significantly higher prices targeted at clients valuing such customization, thereby sustaining a high reputation and perceived value.
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Revenue Management Guide: Calculating Costs & Quality Analysis

  • Revfine.com1
  • 15 April 2025
💰 In revenue management, hotels aim to sell each room every day at the best price, not just at low prices. Fixed costs, such as rent, insurance, and staff salaries, are constant, while variable costs, like toiletries and laundry, vary with occupancy. Example calculations: fixed costs of $1,000,000 divided by 100 rooms and 365 days yield a daily fixed unit cost of $27 per room. Variable costs of $500,000 produce a variable unit cost of $14 per room per day. Revenue management balances fixed and variable costs (CostPAR) with revenue (RevPAR) to determine pricing. For instance, CostPAR of $41 and a RevPAR that exceeds it indicate profitability. Seasonal and demand variations impact pricing strategies; selling above variable costs, even by $1 or $2, covers some fixed costs during low-demand periods. Online reputation, influenced by guest reviews, affects visibility, bookings, and the potential to charge higher rates. A hotel with a well-managed revenue system and strong online presence can outperform competitors and maximize profits.
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  • 3 min

Refinery Hotel Redefines Revenue Management

  • Team LodgIQ
  • 14 April 2025
🏨 Located in Midtown Manhattan, Refinery Hotel, a luxury lifestyle boutique hotel with 197 keys, implemented LodgIQ's revenue management system, enabling Commercial Director Michelle Sharma to transition to a strategic role. The tech-forward hotel is a member of Small Luxury Hotels of the World, known for spacious rooms and a mix of corporate and leisure guests. LodgIQ's automated rate decisions and smart pricing recommendations have led to double-digit growth in RevPAR, $500 premium room deltas, over 40% direct booking contribution, high Net ADR from OTAs with minimal discounting, and approximately 90% annual occupancy. Michelle's role now encompasses marketing, distribution, product & branding, and technology leadership, influencing revenue streams and setting market trends.
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  • 2 min

IHIF EMEA 2025: Re-globalisation sparks investor pivot

  • Eloise Hanson
  • 14 April 2025
🏦 The International Hospitality Investment Forum (IHIF) EMEA 2025 convened at the InterContinental Berlin, with over 190 leaders sharing insights on global trends in investor and operational strategies. The event coincided with President Trump's 'Liberation Day', where speakers like Alexander Börsch of Deloitte discussed geopolitical trends, including de-globalisation. Jon Sopel emphasized market and consumer confidence impacts due to "strong-man politics". Europe, especially Southern and Eastern regions like Greece and Croatia, were highlighted as growing investment and tourism hotspots. Notable attendees included Accor, Marriott, Radisson, Hyatt, IHG, and Blackstone. Nicola Bandera received the Young Leader Award for his contributions to hospitality, while Pygmalion Capital was honored with the HAMA Europe Asset Management Achievement Award for their Project Arno portfolio in Florence.
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  • 2 min

Data-Driven Decisions: Restaurant Tech Leaders React to Key Findings from HT’s 2025 Study

  • Tony Loeb
  • 14 April 2025
💻 Generative AI's potential in customer service is seen as a "no brainer," with sentiment detection being a key differentiator. Optimizing staff workflow by assigning AI to repetitive tasks can improve customer interactions and staff mood. AI in training can help retain staff amidst high turnover rates. Strategic partnerships and robust network infrastructure are critical for leveraging AI efficiently, with panelists advising operators to collaborate with experienced vendors and ensure a solid technical foundation for new technologies.
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  • 2 min

Sandburn Hall judged one of best 3 English large hotels in England after winning VisitYork awards

  • Megan Carley
  • 14 April 2025
🏠 Sandburn Hall, near York, is in the final three for the VisitEngland Awards for Excellence in June after winning VisitYork Tourism Awards. Located on a 1000-acre estate, it boasts a 40-bedroom hotel, 18-hole golf course, and Tykes Restaurant. Judges praised its identity and community commitment. Competing with Mallory Court Hotel & Spa and Titanic Hotel Liverpool, the winner will be announced on 4 June at Brighton Dome Corn Exchange. The hall celebrates 20 years and has 1,000 solar panels, covering half its electricity needs, installed by Zenergy Solar.
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  • 2 min

AI in Hospitality: How AI is Transforming Hotel Operations

  • TrustYou Editorial Team
  • 14 April 2025
🛆 AI-powered booking assistants are revolutionizing the hospitality industry, potentially increasing revenue by 25%. Large hotels, with 150+ rooms, allocate at least 10% of IT budgets to AI, while properties with over 500 rooms may invest over half. AI tools enhance operational efficiency by automating routine tasks and providing personalized guest experiences, analyzing profiles and booking history to make real-time recommendations. They also transform feedback into actionable insights using NLP to scan reviews and identify trends.
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ClearCOGS Secures $3.8M in Oversubscribed Seed Round

  • Tony Loeb
  • 11 April 2025
💻 Palette Hotels is deploying the Quore workflow management solution across all 25 of its properties, aiming to enhance engineering, housekeeping, front desk, management, and above property tools. This cloud-based, mobile-ready, multilingual solution will streamline operations and improve guest experiences. Palette Hotels, operating brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western, expects a quick return on investment by eliminating manual processes and utilizing Quore's dashboard for key insights into hotel performance. The deployment is supported by Quore’s team, including Account Manager Jonathan Ferlez, and aims to improve internal communications and decision-making.
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  • 3 min

Noodles & Company Leverages Loyalty for Menu Promo

  • Tony Loeb
  • 10 April 2025
💾 Palette Hotels is deploying Quore's workflow management solution across its 25 properties to enhance engineering, housekeeping, front desk, management, and other areas. Quore provides a cloud-based, mobile-ready, multilingual solution that streamlines operations and improves guest experiences. Palette Hotels represent various brands including Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. The solution offers insights into problem resolution costs, guest satisfaction, and more, while also exploring new features like CapEx functionality. Palette Hotels aims to use Quore's full capabilities, leveraging the support from the Quore team for successful implementation.
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