TOP NEWS

💻 Shiji was named a finalist for the 2025 Geography and Global AWS Partner Award, specifically in the "Industry Partner of the Year – Travel and Hospitality" category, on December 2, 2025, in Atlanta, Georgia, USA. Shiji's recognition emphasizes its innovative use of AWS services to enhance hotel operational efficiency and guest experiences. Globally, Shiji supports over 91,000 hotels with its cloud-based technology. The awards are reviewed by Canalys, focusing on customer success. Shiji employs over 5,000 worldwide.

💻 In 2026, hotels must focus on immersive "active" experiences to boost guest spending, leveraging AI agents for hyper-personalization and cultural mediation. These strategies can increase ADR, loyalty, and emotional connections. AI supports employees by preventing burnout and coaching, essential for Gen Z retention as they dominate frontline roles. Operational AI agents improve productivity with a 6% revenue growth and 20-30% downtime reduction. Early adopters see 5-15% net profit increases through AI-driven efficiency.

🎤 Luxury hospitality professional Jupiter Humphrey-Bishop launches the second series of "The Power of Hospitality Podcast" in early December 2025. The series features interviews with industry icons such as chef Anton Mosimann, Lansdowne Club CEO David Herbert, critic David Ellis, and Hotel Cafe Royal GM Eugene Leonard. Following her first series in May 2025, Jupiter delves deeper into industry insights and entrepreneurial mindsets, inspiring listeners to pursue their career goals.

Blog Post Excerpt 💻 In 2025, modern property management systems (PMS) have evolved into intelligent platforms with cloud capability, AI-driven workflows, and unified data. Compared to 2022, the focus has shifted from cloud adoption to seamless interoperability and predictive insights in hospitality. Automation and intelligent guest profiles enhance operations, while PMS systems now serve as the central hub for comprehensive management in hotels, supporting diverse business models and requiring strong leadership for success.

🏨 Ki Space Hotel & Spa, located in Val d'Europe, France, wins the Hospitality Awards for innovation, featuring smart rooms and a 1,000 m² spa. Maison Heler Metz, opened in March 2025 in France, earns Coup de Coeur for its unique design by Philippe Starck with 104 rooms. Gateway Bekal, in Kerala, India, offers 151 rooms on 30 acres, integrating sustainable design. TRIBE Krakow Old Town in Poland, opened in 2024 with 168 rooms, combines modern and traditional architecture.

📌 November 2025. Hotels fall into the "Heads in Beds" fallacy, aiming to maximize occupancy by matching competitors' prices, leading to generic offerings. Differentiated hotels focus on specific guest needs: "The Connector," "The Achiever," "The Escapist," and "The Explorer." By catering to specific "Why" needs, hotels use value-based pricing strategies, achieving higher rates and loyalty. This strategic shift turns rivals into irrelevancies, emphasizing solutions over proximity, and transforms marketing into a precise, efficient effort.

🏨 2025 marked the “Year of the Operator,” as Josiah discusses how top hotel operators maintained profitability despite underwhelming top-line results. Operational excellence is highlighted as a key advantage moving into 2026. By creating a "virtuous cycle" involving teams, guests, and financial outcomes, operators displayed how strategic management can transcend performance expectations. Listeners are encouraged to implement these insights to enhance their hospitality ventures.

📅 Hosted by BHN editor Eloise Hanson, a free online webinar takes place from 14:00-15:00 GMT, offering insights into market pressures, growth strategies, and evolving guest behaviors. The event, aimed at hotel owners, investors, developers, executives, and service providers, promises an interactive experience with live Q&A sessions. Join over 7,000 professionals for advanced insights on technology, AI, and operations. Expert speakers are yet to be confirmed.

🛥 30 January 2025 marks the initial steel cutting for the Orient Express Olympian, a 220-meter vessel. Keel laying is scheduled for November 2025, with launch in April 2026 and delivery by April 2027. Its sister ship, Orient Express Corinthian, will begin sea trials in December 2025, launching Mediterranean and Caribbean itineraries in May 2026. This expansion aligns with Accor’s ultra-luxury strategy, including new hotels in Venice (April 2026) and Rome (2025).

🏨 In 2024, hospitality assets accounted for 18% of real estate investments, with over 100 transactions, primarily single-asset deals. Paris and Île-de-France led the activity, comprising two-thirds of the volume. France ranked among Europe's top three hotel investment markets, following the UK and Spain, with €17 billion in transactions across Europe, up 62% year-on-year. The average price per key increased by 9% to €215,300. Portfolio transactions grew by 40%, driven by private equity funds.