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1540 posts

The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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  • 2 min

FREAK SCENE PARTNERS WITH THE EVOLV COLLECTION FOR POP-UP ACTIVATION IN 100 WARDOUR STREET

  • Sophie Weir
  • 26 June 2025
🍴 Martin Williams, CEO of Evolv Collection, collaborates with Freak Scene for a pop-up residency at 100 Wardour Street, Soho from July to November. This partnership, starting July 22, marks Williams' strategic move to modernize and diversify the brand. Scott Hallsworth, known for his pan-Asian cuisine, brings his culinary expertise back to Soho, blending Japanese izakaya culture with Australian influences. The partnership aims to broaden the company's demographic appeal and innovate its offerings.
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  • 4 min

From Roadside to Remarkable: Motels Have Become Hospitality’s Quiet Tech Leaders

  • Tony Loeb
  • 25 June 2025
🏨 In 2024, OYO acquired Motel 6 for $525 million, and Wyndham modernized Super 8, propelling motels as tech leaders. By 2031, the motel software market is projected to grow from $374 million in 2020 to $959 million, with a 9.44% CAGR. Motels excel with digital upgrades, offering features like smart TVs and contactless check-in, aiming to match boutique hotel experiences. They utilize analytics for dynamic pricing and resource optimization, enhancing both efficiency and guest satisfaction.
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  • 13 min

The CMO’s comeback: Aligning the C-suite to drive customer-centric growth

  • Tony Loeb
  • 25 June 2025
📈 CEOs, CMOs, and CFOs must align to reignite growth. Fortune 100 executive teams grew by 50% from 2020-2022, but single customer-focused executives see 2.3x more growth than fragmented roles. Marketing budgets fell to 7.7% of revenue, down from 9.1%. Only 66% of Fortune 500 companies have CMOs, marking a drop since 2023. To drive growth, companies should empower CMOs as strategic leaders and enhance marketing-CFO collaboration for effective measurement systems.
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  • 5 min

Unpacking the Guest Experience: Insights for the Modern Hotelier

  • Editorial Team1
  • 25 June 2025
📚 Palladium Hotel Group, a family-run company, operates 40+ hotels across 8 destinations, recently expanding into the UAE. They prioritize guest experience, integrating it into operations for innovation and swift adaptation. Utilizing semantic analysis, they turn feedback into actionable insights. Personalized guest journey maps are co-created with local teams. Technology supports but doesn't replace the human touch. The focus is on turning guests into loyal fans, valuing internal teams, and maintaining a data-driven, human-centric approach.
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  • 1 min

Point B Restaurant Innovation Center Opens in Chicago

  • Tony Loeb
  • 24 June 2025
🍴 Multi-unit restaurant operators can explore cutting-edge tech at the Point B Restaurant Technology Innovation Center in Chicago. Opened by Point B, it offers a fully integrated ecosystem with platforms like commerce, kitchen displays, and AI, aiding brands in enhancing guest and employee experiences. Rich Faltot emphasizes its role in fostering confidence and innovation. Whataburger's Jerry Philips praises the comprehensive tech display. The center features live testing environments and tailored workshops for operational challenges.
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  • 3 min

Elavon and Wyndham Expand Collaboration with Cloud Payment Interface for Hotels

  • Tony Loeb
  • 24 June 2025
📑 The State of Distribution 2025 report, from NYU SPS Tisch Center's HI Hub, RateGain, and HEDNA, surveys 700 hotel brands and 21,000+ properties in 310 cities. AI adoption is nascent; hotels prioritize system integration and talent development over AI investment. 80% of hotels spend up to two days weekly on manual reporting. Independent hotels test new tech, while larger chains consolidate systems. The study emphasizes technology readiness and integration to adapt to rising traveler expectations.
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  • 1 min

Kylie Minogue Wines 5th Anniversary and Kylie’s 57th Birthday Celebration at the Roof Gardens, Kensington

  • Jade
  • 23 June 2025
🍷 On May 28th, at The Roof Gardens in London, Kylie Minogue celebrated her 57th birthday and the fifth anniversary of Kylie Minogue Wines, which has sold over 20 million bottles globally. A limited-edition Côtes de Provence rosé was unveiled. The event featured a performance with The Blessed Madonna in The Spanish Gardens. The rosé is crafted at Notre-Dame des Anges, with aromas of watermelon and lemon blossom, offering a crisp, balanced palate.
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  • 2 min

Why combining PMS, POS and payments matters more than you think

  • Molly Feely1
  • 20 June 2025
💸 Hotels worldwide benefit from Mews’ integrated systems. Automated room charging eliminates F&B revenue leaks, enabling seamless guest experiences. QR code ordering and mobile payments enhance efficiency, while unified dashboards provide financial visibility. Staff productivity rises with mobile ordering, leading to better service. Digital tipping increases revenue by 5.7%, earning €3 more per bill on average. Real-time data synchronization and zero-friction payments streamline operations. An analysis of 60 hotels in Germany, Austria, and Switzerland supports these findings.
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  • 5 min

113 – Don’t overthink AI, get started

  • Martin Soler
  • 19 June 2025
📰 Marriott utilizes first-party data from 237 million Bonvoy members for ad sales, following platforms like Amazon and Google. The 95-5 rule in B2B marketing notes that only 5% of buyers are in-market, emphasizing brand building. AI, pivotal at HITEC, should be used daily to grasp its potential. Despite tech advances, some air traffic systems still use outdated technology. Self-driving cars may redistribute tourism. Engage travelers proactively, unify platforms, and use real-time AI for dynamic pricing in travel marketing.
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  • 2 min

Food Network star Anne Burrell dies at 55

  • Ron Ruggless
  • 18 June 2025
🍽 Anne Burrell, 55, died on June 17, 2025, at her Brooklyn home. Born on September 21, 1969, in Cazenovia, NY, she was a Food Network star, known for "Worst Cooks in America." Burrell graduated from the Culinary Institute of America in 1996 and authored two cookbooks. She supported several philanthropic causes, including the Garden of Dreams Foundation. Survived by her husband Stuart Claxton, his son, and her children, Burrell's culinary legacy and philanthropic commitments remain influential.
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