TOP NEWS

💻 2025, the hospitality industry is set to transform with cloud-based Property Management Systems (PMS), enhancing hotel operations. Using these tools, hotels can scale, reduce errors, and improve service quality, meeting evolving guest expectations. This transition enables better adaptability and efficiency for hotels globally, according to a guide published on July 11, 2025, by Vanshikha Dhar on the Hotelogix blog.

🍴 Astet Studio's "Smoked Room" at The St. Regis Residences, Palm Jumeirah, Dubai, wins the 2025 Prix Versailles for "Most Beautiful Restaurant in the World." Selected from 16 global finalists, this 14-seat omakase restaurant, led by Spanish chef Dani García, is praised for its bold design and live fire kitchen. The space offers an immersive dining experience with dramatic lighting and metallic accents, highlighting the studio's expertise in blending architectural precision with storytelling.

📍 Dusit International, a 75-year-old Thai institution with 300+ establishments in 22 countries, recently expanded to Europe. CEO Suphajee Suthumpun and Gilles Cretallaz aim to introduce Dusit hotels in Germany, Austria, and France. Three prospective projects in France are in negotiation. A cooperation agreement was signed on July 10, 2025. Sydel, led by David Elgrably, aids in asset identification, leveraging its hotel real estate expertise. 📍

📰 citizenM CEO Lennert de Jong revealed how during COVID, his team innovated the hotel loyalty model by launching a subscription inspired by Amazon and Netflix, addressing occupancy issues. The program, now boasting over 50,000 subscribers, marks a strategic shift from traditional transactional rewards to deeper value through subscription-based loyalty. This approach aims to enhance customer relationships and engagement, offering insights for hospitality leaders to boost guest loyalty and business growth.

📰 With 75% of travelers starting hotel searches on search engines, SEO is crucial. AI optimization enhances visibility, while tools like Google Analytics provide key user insights. Dynamic pricing can capitalize on events like concerts, maximizing revenue. Define a unique value and reward direct bookings for increased profitability. Mews supports marketing with its booking engine and AI-powered tools, capturing guest profiles and optimizing revenue. Utilize data and targeted campaigns for a successful hotel marketing strategy.

📈 Revenue management, rooted in the 1970s airline industry, now leverages big data and AI to predict trends, enhancing hotel strategies. Cloud computing democratizes access, even for smaller hotels. The role of revenue managers shifts from data handling to strategic leadership, emphasizing collaboration across departments. Key strategies include reframing revenue management, breaking silos, and using advanced tech. Remember the 4Ps: Pricing, Positioning, Pace, Performance. Embrace technology while maintaining human insights for a competitive edge.

New resource offers actionable insights for hotel owners and revenue managers seeking integrated commercial approaches Sunnyvale, CA, July 8th, 2025 – LodgIQ today announced the release of its new PDF…

🏨 Edward Mady, author and hospitality leader, emphasizes creating a strong internal culture for consistent and personal guest experiences. At the Beverly Hills Hotel, he introduced initiatives like the "Quarter Century Club" to celebrate employees with over 25 years of service, significantly boosting engagement by 12%. Mady advocates for 208 hours of employee training annually, highlighting the importance of culture, selection, and continuous improvement in the hospitality industry.

🍴 Small restaurants saw a 0.4% sales growth in June 2025 compared to June 2024, but faced a -2.6% drop in transactions and -2.5% decline in foot traffic. The broader small business index revealed a 1.4% sales drop from May to June, with foot traffic down 2%. Among 2 million small businesses, only 13 states reported positive foodservice performance in June versus 34 in May. Alaska led growth at 5%, while the U.S. unemployment rate dipped to 4.1%.