TOP NEWS

🏥 Hospitality leaders from across Europe convened at HOTREC's 90th General Assembly in Oslo, hosted by NHO Reiseliv. The event addressed the challenges of 2 million hospitality SMEs, focusing on reducing regulatory burdens and costs. CGA by NielsenIQ highlighted consumer trends towards quality and experiences, emphasizing the necessity of supportive EU policies. HOTREC will hold its 91st General Assembly in Cyprus this autumn. Contact: Jasper Dober, Media & Communications Manager, HOTREC.

🏡 Hospitality leaders met at HOTREC's 90th General Assembly in Oslo, hosted by NHO Reiseliv. The focus was on supporting the 2 million hospitality SMEs in Europe. Key discussions included the need for EU policies to reduce regulatory burdens and costs, as well as the importance of sustainability, digitalisation, and authenticity in consumer trends. Calls were made for practical tools and financial support to help businesses with green and digital transitions. HOTREC will meet again in Cyprus for its 91st General Assembly this autumn.

🏥 Hospitality leaders gathered in Oslo for HOTREC’s 90th General Assembly, reflecting on solutions for Europe’s 2 million hospitality SMEs. Alexandros Vassilikos emphasized the need for EU policies to lessen regulatory burdens and costs. Marie Audren called for practical tools and financial support for SMEs facing rapid regulatory changes. The assembly addressed consumer trends, AI implications, sustainability, and digitalisation. HOTREC will meet again in Cyprus for the 91st General Assembly this autumn.

🏩 Claudia Infante, Chief Data Officer at Margaritaville, explains the difference between hospitality and lodging on April 29, 2025. Emphasizing the business benefits of investing in genuine hospitality services, she encourages applying the insights to enhance operations and customer experiences.

🥕 Saladplate, part of Informa Markets, serves as an official content hub for the Hospitality, Food and Beverage industry. It offers weekly news updates, a monthly newsletter, and a bi-monthly e-magazine, plus access to a supplier directory of over 10,000 brands, and registration for more than 35 international trade events.

🏨 AI revolutionizes the hospitality industry, automating and enhancing tasks in Marketing, Sales, and Revenue Management. AI adoption rates exceed 70% globally, yet up to three-quarters of businesses struggle to scale value from AI investments. The focus shifts from incremental efficiency to strategic transformation, requiring a move from routine tasks to strategic thinking and human skills. The emergence of Integrated Commercial Leaders orchestrates Marketing as Brand Experience Architects, Sales as Strategic Growth Partners, and Revenue Management as Commercial Strategists. The future-ready commercial team relies on a robust Hotel Business Intelligence System and a leadership mindset that views AI as an enabler of human potential.

💰 Customer experience platforms for hotels facilitate feedback collection during pre-arrival, stay, and post-departure, aiming to improve services based on guest preferences and pain points. These platforms analyze feedback for marketing, highlight guest-praised features (e.g., exceptional service, prime location), and address common concerns. Proactive review management enhances reputation and conversion rates. Additionally, personalized offers for past guests drive repeat bookings and loyalty, ultimately contributing to revenue growth through direct bookings.

🏥 On April 25, 2025, Matthias Huettebraeuker interviews Stijn Oyen, Managing Director at Design Hotels, discussing the transformation of luxury hospitality by "community capital.

💾 B&Bs can reduce booking errors by up to 95% using a cloud-based Property Management System (PMS). With direct bookings, B&Bs can save 15-30% on OTA commissions, potentially recovering thousands in revenue every month. A PMS like Hotelogix streamlines operations, automates guest communication, and provides real-time insights for data-driven decisions, facilitating increased direct bookings by up to 35%. Hotelogix's cloud-based platform is suitable for small to mid-sized properties, offering 24/7 support and scalability.

📊 Golden Corral, with over 50 years of history, has launched a nationwide rollout of the Qu’s unified commerce platform/POS and Decision Logic's web plus mobile solutions, utilizing the AT&T network. HonorBuilt facilitated the transition, focusing on cable management and network wiring. This "Cloud Corral" platform has centralized menu management allowing location-specific pricing adjustments. Since its implementation, training time has been reduced from several shifts to approximately 30 minutes. The full brand rollout was completed in 2024 within just seven months, overseen by HonorBuilt, providing end-to-end installation support.