TOP NEWS

📈 In 2025, Lighthouse acquired The Hotels Network, integrating AI-driven personalization into its platform. Hotels can tap into the growing power of AI, like ChatGPT, to enhance bookings. Small teams benefit from Vibe Marketing automation, while The Sofia Hotel blends AI and tradition using an AI receptionist. Emphasizing cross-selling and sustainability appeals to Gen Z. Direct bookings improve with strategies like rate transparency and personalized offers, positioning hotels to thrive in 2026.

📈 A 50-room boutique hotel could benefit from outsourcing, accessing a six-figure Revenue Director's expertise for less. Outsourced agencies provide year-round coverage, avoiding "single point of failure" risks when in-house managers are unavailable. However, it can lead to "disconnect," "cookie-cutter" strategies, and technological inefficiencies. Ensure direct tech ownership to avoid "hostage situations." Aim for automation over manual data entry, preserving value. Secure a "data ownership" clause for transition safety. Choose outsourcing based on property size, budget, and market dynamics.

📈 Mews transformed the hospitality industry in 2025. Through key acquisitions—Clarity in APAC and the UK, Flexkeeping in September, and DataChat in October—Mews expanded operational strength and AI capabilities. With $75M from Tiger Global, Mews powered over 12,500 hotels across 85+ countries, marking an 85% increase. Highlights include smoother payments, 3 million kiosk check-ins, and accolades like Best PMS at HotelTechAwards. Events like Mews Unfold drew 700 hoteliers, reflecting Mews's global reach and innovation.

📖 In 2025, Mirai's top blog posts focused on AI's impact on hospitality. Key topics included AI's role in marketing, guest interactions, and hotel operations, with insights by Pablo Delgado and others. Google Ads' AI Max revolutionized hotel marketing, while Booking.com's U.S. credit card strategy posed new challenges. AI-driven personalization and metasearch developments were highlighted. Hoteliers were advised on leveraging demand and optimizing Google Hotel Ads. AI's present influence underscores the need for strategic adaptation.

🍴 Bret Thorn is the Senior Food & Beverage Editor at Nation’s Restaurant News since 1999, and hosts the podcast "In the Kitchen with Bret Thorn." He won the 2006 Jesse H. Neal Award and was IFEC president in 2005. Thorn's career includes roles at The New York Sun, Asia Times, and Manager magazine. A magna cum laude graduate of Tufts University, he studied at Nanjing and Peking universities, and Le Cordon Bleu in Paris. Thorn resides in Brooklyn, NY.

Santa Rosa Beach, Fla., 18 December 2025 — The release of the FIFA World Cup 2026 match schedule on December 5 triggered an immediate surge in short-term rental booking activity across host…

💻 Agnelo Fernandes, CEO of Cote Hospitality, shares insights from a recent trip to Northern California on the evolving role of technology in the hospitality industry. He emphasizes the critical shift towards AI-driven personalization and its impact on operational efficiency. With financial and operational pressures, there's a need to rethink labor and data strategies. This discussion highlights the non-negotiable aspects of adapting to rising expectations and tighter margins for industry leaders.

📈 Dec 17, 2025, Google emphasizes that AI-powered search in the hospitality industry relies on traditional SEO fundamentals like strong content and clear information. No special "AI SEO" exists; successful strategies still depend on high-quality content and trustworthy websites. AI search impacts will vary among hotels, offering new discovery opportunities, especially for younger travelers. Google maintains that its model focuses on directing traffic to original sources, not replacing them.

📅 In the hotel industry, overbooking strategies involve selling more rooms than available to counter no-shows, cancellations, and early departures. Intentional overbooking, driven by data and forecasting, maximizes occupancy and revenue. Accidental overbooking, often due to operational errors, can harm reputation. Benefits include minimizing revenue loss and achieving full occupancy, while risks involve negative guest experiences and legal issues. Successful strategies require big data, partnerships, and staff training to balance profit and guest satisfaction effectively.

💻 Atriis and Travelport successfully launched Travelport NDC within the Atriis ecosystem, enhancing corporate travel booking. The integration, now available to all Atriis customers, offers full NDC booking and servicing capabilities, including search, booking, seat selection, and ticketing. This collaboration, involving Atriis, Travelport, and BTP Group, focuses on modernizing airline retailing for corporate travel. Atriis plans further NDC expansion through 2026. Omri Amsalem and Damian Hickey highlight the partnership's innovative impact on corporate travel.