Follow Revinate without the noise. This hub gathers the latest news and product updates around Revinate’s guest data platform, CRM and direct-booking tools for hotels, curated from trusted sources. Stay on top of a leading name in hotel marketing and guest experience.
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The Malcolm Hotel Invests in 154 Staff Housing Units to Address Labor Shortages and Enhance Guest Experience
19 August 2026🏨 In Canmore, Alberta, Andrew Shepherd, GM of The Malcolm Hotel, highlights the importance of quickly assessing guest needs within 10 seconds to create memorable experiences. The hotel invested in 154 staff housing units to address labor shortages and stabilize their workforce. Emphasizing personalized guest interactions, Shepherd mentions using guest preferences and empowering staff to resolve issues independently. The Malcolm Hotel’s unique Scottish-themed setting, proximity to Banff, and luxurious amenities add to its appeal.
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Karen Stephens Explores Evolving Hotel F&B Concepts with Ami Alexander on Revinate’s Hotel Moment Podcast
12 August 2026🏨 In a recent Hotel Moment podcast, Karen Stephens of Revinate and Ami Alexander of Barrel Aged Management explored the transformation of hotel food and beverage (F&B). They discussed the evolving guest expectations for authentic, locally-inspired dining experiences. Alexander emphasized the significance of brand storytelling in creating memorable hospitality concepts. The conversation highlighted the strategic role of F&B in hotel operations, offering insights into how innovative design and thoughtful concepts can drive guest loyalty and enhance overall guest experiences.
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Lindsey Ueberroth of Preferred Travel Group Highlights Success of Independent Hotels in Post-“Beigification” Era
6 August 2026📰 In a Hotel Moment podcast episode, Karen Stephens and Lindsey Ueberroth discuss the decline of hotel brand uniformity in favor of unique, independent hotels. Preferred Hotels and Resorts, under Ueberroth’s leadership, includes over 625 hotels across 80 countries. Key trends include a focus on personalized guest experiences, heritage travel, and the role of AI in hospitality. Their Luxury Travel Report highlights the increasing importance of loyalty programs and travel advisors.
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Accor Reports 6.5% Increase in EBITDA for First Half of 2026 Amid Challenging Market Conditions
30 July 2026💼 Accor reported a 2.2% increase in RevPAR for the first half of 2026, with an EBITDA rise of 6.5% to €563 million and a full-year outlook of €1.26 to €1.29 billion. TravelAI acquired Sonder, relaunching it as an AI-powered urban stay guide. Latin America’s hotel pipeline reached 759 projects, with early planning up 22%. The Access Group acquired Talent Funnel, managing 75,000 hires annually. Venice’s Hotel Danieli reopened as a Four Seasons Hotel.
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Luxury Hospitality Shifts Focus from Exclusivity to Human-Centered Experiences, Says Aethos CEO Lily Wecker
30 July 2026📰 In a recent Hotel Moment podcast episode, Dylan Cole from Revinate and Lily Wecker of Aethos discussed evolving luxury trends in hospitality. Aethos recently opened a restaurant in London and targets experiential luxury, attracting mainly Gen Z and Millennials, with over half of their guests under 40. Their approach favors high emotional density over exclusivity, promoting connection and mindfulness. Aethos’ Milan property exemplifies this by encouraging guest interaction. The ultimate goal for Aethos is fostering a sense of belonging.
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Dream Inn Santa Cruz Builds Guest Loyalty Through Storytelling and Personalized Campaigns, Says Director Lydia Bates
16 July 2026🏨 Hotel Moment podcast features Lydia Bates, Director of Sales and Marketing at Dream Inn Santa Cruz, discussing the hotel’s emphasis on human-led hospitality. The Dream Inn in Santa Cruz, California, built in the 1960s, offers 165 rooms with ocean views, leveraging storytelling and personalization to boost guest loyalty. The hotel uses pre-arrival communications and local expertise to enhance guest experiences and convert OTA visitors into direct bookers. Creative campaigns like “Ride Out the Storm” address seasonal demand fluctuations.
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Booking Holdings Unifies B2B Wholesale Operations for Booking.com, Agoda, and Priceline, Reselling Hotel Inventory at Scale
15 July 2026🏨 North America hotel guest satisfaction hit a record high of 665/1,000 in JD Power’s 30th study. Hotel restaurant bookings rose 13% annually, with OpenTable highlighting F&B as a key driver. Booking Holdings unified its B2B wholesale model across platforms like Booking.com, Agoda, and Priceline, reshaping the distribution debate. Urban Cowboy expanded to four hotels over 12 years with zero marketing. Notable openings: Six Senses AMAALA, Beldersoy Resort, Wilde Porto, Mangia’s Sardinia Resort, Hacienda del Mar, and lyf Chinatown Singapore.
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Revinate Launches Ivy, AI Decision Intelligence Layer, Leveraging 17 Years of Hospitality Data and 1.1 Billion Guest Profiles
15 July 2026📈 Frank Trampert joined Revinate nine weeks ago after leaving Sabre. He highlights that Revinate has 1.1 billion guest profiles and 12,500+ customers, leveraging structured guest data for AI models. Revinate’s Chat resolves 80% of queries using property data. The company’s AI, Ivy, intends to automate hotel operations, aiming to double marketing returns by targeting the right audience for $110,000/month. Revinate prioritizes data privacy, aligning with GDPR standards. They launched trust.revinate.com for transparency.
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AI Referral Traffic to Hotel Websites Increases Over 50%, Independent Hotels Benefit Most from Distinctive Content
3 July 2026📊 AI referral traffic to hotel websites surged over 50%, benefiting independent hotels with unique content. U.S. RevPAR rose 9.6% for June 21-27, with notable increases in Miami and San Francisco due to FIFA World Cup matches. Regent’s University London reports 80% of hospitality recruiters overlook graduates for lack of work readiness. Ascott expanded in Vietnam with three property signings, while HARRIS Hotel debuted in Malaysia, and Capella Residences launched in Brisbane.
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Aparium Hotel Group Emphasizes Emotional Connection and Authentic Storytelling Over AI in Hospitality Experience
3 July 2026📰 In 2023, Revinate’s CMO, Karen Stephens, discusses with Dina Niekamp from Aparium Hotel Group how AI is complementing but not replacing the essential human touch in hospitality. Aparium, known for its eight hotels deeply rooted in local communities, embraces emotional connections and authenticity. Aparium’s “fifth meatball” philosophy empowers staff to anticipate guest needs. Their unique “translocal” approach integrates local culture with strong food and beverage offerings, creating memorable guest experiences.
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Hotel Teams Urged to Move Beyond Data Reporting to Drive Growth with AI, Says Sage Hospitality Expert
30 June 2026📈 In a Hotel Moment podcast episode, Karen Stephens, Revinate’s Chief Marketing Officer, interviews Jeff Michael, Area Director of Revenue Management at Sage Hospitality Group, about leveraging data in hospitality. Emphasizing AI’s role, they highlight its potential to enhance guest personalization at scale, aligning revenue, sales, and marketing for profitability. Stephens, based in San Francisco, has been with Revinate for over 11 years, recently transitioning from Chief Revenue Officer after achieving their highest booking in Q4 2023.
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Capture and convert FIFA World Cup demand and win more direct revenue
29 April 2026This post was originally published on this site.Hosted by ’s Karen Stephens, Hotel Moment is a podcast series focused on the strategies, technologies, and trends shaping modern hospitality. In this episode, Hotel Mogel’s Adam Mogelonsky joins the conversation to discuss how hotels can capture and convert FIFA World Cup demand into long-term direct revenue through smarter pricing, data strategy, guest engagement, and direct booking optimization. Click here to listen to the full episode. The post Capture and convert FIFA World Cup demand…
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Hotel Competitor Analysis: Key Strategies for Pricing, Marketing, and Improving Guest Experiences
20 April 2026🏨 Hotel competitor analysis is key for strategic decisions in pricing, marketing, and services by evaluating rivals’ market positions. Essential metrics include ADR, RevPAR, and review scores. Effective analysis involves pricing strategies, guest experience, digital presence, and reputation monitoring. Tools like RateGain and STR aid in tracking competition. AI enhances competitor monitoring, with case studies showing up to 15% revenue increases. Common pitfalls include blindly copying competitors and ignoring indirect rivals like Airbnb.
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Fragmented Guest Data Limits Hotels’ Revenue Growth by Hindering Personalization and Effective Demand Conversion
27 March 2026📈 Mar 27, 2026, hotel marketing faces challenges not due to lack of tools, but because of fragmented guest data systems. Disconnected data impedes personalization and revenue growth by not forming a complete guest profile. Hotels underutilize existing data, leading to ineffective generic campaigns. Segmentation based on behavior can enhance conversion rates. Investing in AI without unified data is ineffective. Core channels like email and search remain crucial, and guest data influences hotels’ visibility in AI-driven searches.
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The 2026 Revinate Hospitality Benchmark report is live — with channel-level insights
12 March 2026The report analyzed 2.8 billion emails and 4.3 million calls globally, revealing newsletters achieve 33.6% open rates and cart abandonment campaigns convert at 5-6%.
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Storey Hotel Management Boosts Direct Bookings by 50% Using Email Microsegmentation and Timely Campaigns
3 March 2026📧 Jonathan Holcomb, VP at Storey Hotel Management Group, shared strategies to combat email fatigue affecting hotel marketing. In the Bay Area, Chicago, Anguilla, and Fiji, his team uses email microsegmentation, leveraging a CRM to create over 50 targeted marketing journeys. This approach personalizes emails based on guest data, improving open rates and conversions. Timing is crucial; effective campaigns involve sending emails at strategic intervals, considering guest context to maximize engagement and reduce cart abandonment.
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Recast: How technology is transforming hotel data security | with Matthijs Welle
19 February 2026Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
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7 Proven Strategies to Boost Direct Bookings and Outpace OTAs in 2026
17 February 2026📅 In 2026, over two-thirds of travelers still use OTAs like Booking.com, but there’s a shift as one-third are open to AI travel assistants for bookings. Hotels need to leverage strategies to win direct bookings, focusing on personal connections and perks. Tactics include collecting data from OTA guests, engaging pre-check-in, using AI for visibility, offering unique perks, integrating AI agents for bookings, and leveraging guest reviews. Direct strategies must prioritize relationships, personalization, and value.
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The Customer is Always Right
9 February 2026🛠 In London, 1909, Harry Gordon Selfridge opened his innovative department store, introducing the “customer is always right” philosophy. This reshaped retail and hospitality, but caused employee burnout and financial abuse. By the 1980s, Ritz-Carlton adopted a similar model, risking operational collapse. Today, 42% of hotel managers comp stays to avoid bad reviews, costing up to $500,000 annually. Progressive hotels are now balancing guest experience with staff dignity, using tech to prevent manipulation.
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Hapi Announces Appointment of Jeff Bzdawka as Chief Executive Officer
5 February 2026📈 Jeff Bzdawka appointed CEO of Hapi in Miami, Florida, succeeding founder Luis Segredo, to lead the next growth stage. Bzdawka, Hapi’s president since October 2024, has 30+ years in hospitality. Segredo, founding Hapi in 2017, will now focus on strategy. Hapi supports over 15,000 hotels, enhancing tech integration. Bzdawka aims to scale responsibly and deliver real-time data solutions.
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Recast: Why regenerative tourism is the future of hospitality
29 January 2026🏨 Karen Stephens and Aradhana Khowala discuss the future of tourism on the Hotel Moment Podcast. Aradhana, with two decades of experience across 85 countries, emphasizes the shift from sustainability to regenerative tourism, advocating for industries to give back more than they take. She critiques current travel AI as “lipstick on legacy” and highlights the need for systemic change in tourism. Amid global instability, tourism faces challenges, with lost revenues and reduced bookings impacting local economies.
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More time for guests: the impact of seamless technology at Sunborn London
27 January 2026🏠 Sunborn London, the UK’s only luxury yacht hotel moored at Royal Victoria Dock, partnered with Shiji for a tech overhaul. Check-in time dropped by over 80%, taking just 1 minute. F&B service improved, boosting revenue by ~20%. Housekeeping efficiency increased by 80%, with room turnaround now 10 minutes. The integrated system enhanced staff productivity and guest experience, seamlessly connecting departments, and ensuring secure, efficient transactions. This modern upgrade fosters personalized service in a unique floating hotel setting.
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Australia, 2026, and hospitality: What’s actually changing?
22 January 2026📰 Australia 2026: Hospitality trends reveal high operating costs, strong domestic travel, and a mix of properties. The focus is on personalization using real-time guest data to enhance bookings and on-property spending. Unified tech stacks are vital due to staff shortages, while privacy remains crucial amid recent data breaches. Revinate’s platform supports over 12,500 hotels driving $17.2 billion in direct revenue. Strategies prioritize guest experience and real-time data utilization over merely increasing tech tools.
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2026 Hospitality Outlook: how AI is transforming hotels
15 January 2026🏨 2026 marks a pivotal shift in the hotel industry. Generative AI is integrating search, chat, and booking into a single flow, transforming guest interactions and visibility. Hotels must have clean, structured content and open APIs to remain visible. Personalized experiences are replacing points-based loyalty, driven by connected systems. Agentic AI is enhancing operations like bookings and housekeeping. Automation will allow staff to focus on connections, adding value and enhancing guest experiences. Hoteliers must adapt swiftly to these changes.
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European hoteliers: Here are your 2026 hospitality trends
14 January 2026🌐 Revinate Europe Managing Director, Dylan Cole, discusses 2026 hospitality trends in Europe. Key trends include hyperpersonalization, unified tech stacks, real-time decision-making, and cybersecurity. Different regions face unique challenges: UK & Ireland focus on margins; DACH emphasizes data privacy; Northern Europe demands high personalization; Southern Europe enhances in-stay revenue. Tech stacks simplify operations across Europe. Real-time data is crucial for adapting to fast-changing guest behavior. Privacy and trust are essential for brand integrity and guest loyalty.
