SAN FRANCISCO, 4 June 2026 — Conduit, the AI coordination layer for hospitality operations, unveiled the next evolution of its platform, expanding its core automated guest messaging capabilities into an operational AI platform with a suite of pre-configured agents for guest support, sales, cleaning and owner communication.
Already used by hospitality operators to automate guest communication at scale, Conduit now enables hotels, serviced apartments, and short-term rental operators to deploy ready-to-operate agents that coordinate and execute complex workflows across booking systems, vendor networks, internal and external communication channels, without building custom AI systems internally.
The launch marks a major expansion of Conduit’s AI platform, extending beyond messaging and communication into operational AI workflows powered by Large Language Models (LLMs). Through integrations with PMS, CRM, pricing tools, channel managers, housekeeping software, messaging channels and vendor operations systems, Conduit gives agents the real operational context needed to coordinate tasks, trigger actions and escalate issues across the business.
While the market has seen rapid growth in AI agent builders and automation tools, operators lack the time and technical know-how to build and maintain reliable and secure AI systems. Conduit’s pre-built agents are designed to give them ready-to-operate workflows without requiring dedicated engineering teams.
Unlike traditional support automation platforms that primarily generate responses, Conduit’s agents are designed to take action as well. Depending on permissions and business policies, agents can process refunds, alter reservations, dispatch contractors, coordinate cleaning schedules, log guest preferences, recover stalled bookings, and escalate edge cases to humans when judgment is required.
Pre-built agents on Conduit include:
- Guest Agent: Core agent at the center of Conduit, handling guest inquiries and operational issues across the guest journey, including early check-in requests, maintenance coordination, reservation changes, refunds and escalation management.
- Sales Agent: Converts inbound inquiries into bookings by answering questions, applying pricing and policy rules, sending booking links, and following up automatically across channels.
- Cleaning Agent: Coordinates turnovers, reroutes cleaning schedules, communicates delays to guests, and manages field operations with vendors and contractors.
- Owner Agent: Responds to owner questions regarding payouts, reservations, cancellations, and operational updates using booking and financial system data.
Conduit also introduced an internal operator interface that allows hospitality teams to configure and improve the agents using natural language rather than code. Teams don’t need any prompting skills to work with the agents.
Teams can connect agents to third-party systems and other knowledge bases, as well as all external and internal communication channels, bringing in more context to further train the agents.
Cole Rubin, CEO and Co-Founder of Conduit, said: “Hospitality operators don’t want to become AI plumbers. They want systems that already understand how their operations work and can coordinate vendors, resolve issues, follow escalation policies, comply with security standards, and execute reliably. They also want AI agents that are easy to deploy and can work together based on real business context. With our operational AI platform and pre-built agents, operators can turn any knowledge base into agents that can execute. We’ve built the platform to be user-friendly to the point where if you can tell a human how to do something, you can build and teach an agent. This solves one of the biggest barriers to AI adoption in hospitality as operators shouldn’t have to stitch together models, integrations and workflows just to deploy AI.”
Founded in 2024 and backed by Y Combinator, Conduit supports operators across the US, the UK, the Middle East, Latin America, and Asia Pacific. The platform has powered more than 50 million guests and operational messages across over 100,000 properties globally, in addition to over 10 million voice interactions. Conduit’s customers include some of the world’s largest hospitality operators, such as Pass the Keys, Alloggio, Roofstock, Casiola, East West Hospitality, Casago, and Olala.
About Conduit
Conduit is the operational AI platform for hospitality businesses. The company provides ready-to-operate AI agents that coordinate guest communication, vendor operations, internal workflows, and business execution across messaging channels and operational systems. Backed by Y Combinator, Conduit supports hospitality operators globally and has powered more than 50 million guests and operational messages across over 100,000 properties worldwide. Customers include some of the world’s largest operators across short-term rentals, hotels and serviced apartments, such as Pass the Keys, Alloggio, Roofstock, Casiola, East West Hospitality, Casago, and Olala. Visit https://conduit.ai/
