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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Hotel receptionist stands behind a marble check-in desk with a glowing holographic identity panel as a guest with luggage checks in.

4 min

OpenAI Shifts Focus from Direct Hotel Bookings to Search and Product Discovery, Keeping AI in Control

🏖️ March saw OpenAI shift focus from direct bookings to search and product discovery, maintaining control over hotel recommendations but relinquishing the booking process. This left four intermediaries between resorts and guests: OTAs control data, wholesalers affect margins, advisors retain loyalty, and AI maintains decision power. Despite full occupancy, resorts struggle with repeat guests due to these third-party influences. The key remains capitalizing on direct guest interactions during their stay to build lasting relationships.

Rooftop swimming pool with loungers and a city skyline in the distance; Shiji x Al Khoory Hotels branding visible at the top left.

3 min

Al Khoory Hotels Adopts Shiji's Daylight PMS, Infrasys POS, and Reviewpro Reputation for Enhanced Guest Experience

💻 Dubai, UAE, August 17, 2026 – Shiji announced that Al Khoory Hotels, a UAE-based hotel group, selected Shiji's Daylight PMS, Infrasys POS, and Reviewpro Reputation to enhance service quality and efficiency. Al Khoory operates seven hotels in Dubai. The cloud-based Shiji Platform aids in unifying guest data, improving operational workflows, and maintaining data privacy. This technology investment aligns with Al Khoory’s focus on personalized guest experiences and operational excellence.

Banner promoting 'Mastering AI for Hospitality: From Beginner to Builder'—a free 8-part workshop series with AI Hospitality Alliance and SDSU logos, and a curved 8-step diagram.

3 min

AI Hospitality Alliance Launches Free Eight-Part Workshop Series on AI for Hospitality Professionals Starting September 3, 2026

💻 September 3, 2026, San Diego, CA: The AI Hospitality Alliance (AIHA) launches a free eight-part workshop series, "Mastering AI for Hospitality: From Beginner to Builder," taught by Ira Vouk. The series, designed for hospitality professionals, teaches AI concepts and tools like ChatGPT and Canva, spanning beginner to advanced levels. Workshops are online, each lasting one hour, with the first session starting at 8:00 AM PDT. Register at AIHospitalityAlliance.com/education.

3 min

Goldman Sachs-IGIS Consortium Wins Bid for Timewalk Myeongdong in Seoul with KRW535 Billion Proposal

💰 Goldman Sachs and IGIS Asset Management were selected as the preferred bidders for Timewalk Myeongdong in Seoul, South Korea, with a bid of KRW535 billion. The property spans 37,286 sqm over 19 stories. In Sydney, Australia, BreakFree on Broadway was acquired for AUD19 million. The Staybridge Suites Bangkok Sukhumvit was acquired by the Savetsomphob family. In Japan, the Best Western Hotel Fino Tokyo Akasaka was sold by ICHIKEN Co., Ltd. South Korea designated Gyeongju and Haeundae as Global Tourism Special Zones, each receiving KRW3 billion in funding.

Infographic about an $18,000 breakfast leak: left shows costs and 'abusers' categories; right shows a 90-day solution and a spine diagram with breakfast pillars.

11 min

General Manager Reduces Breakfast Costs by 21% at 130-Room Hotel by Addressing Unauthorized Access

📖 At a 130-room hotel, breakfast cost issues spanned two years. A new GM, Janelle, identified $18,000 annual losses from non-guests, including neighbors and a sales rep with a cooler. Rosa, the breakfast attendant since 2012, had noted these in a filed notebook. Janelle implemented a guest card system and addressed specific abusers, reducing breakfast costs by 21% in 90 days. The property now uses regular internal reviews to avoid similar issues.

Three women kneeling in a garden, planting seeds and tending rich soil with smiles on a sunny day.

5 min

Research Highlights Community-Based Indigenous Tourism's Role in Enhancing Cultural Empowerment Among Khokana Newars of Nepal

🏞 Research led by Dr. Roshis Krishna Shrestha from Hong Kong Polytechnic University explores community-based Indigenous tourism (CBIT) with the Khokana Newar community in Nepal. The study highlights the role of the Guthi system, a traditional self-governance mechanism, in aligning tourism with Indigenous values. Fieldwork involved 19 interviews and a workshop with 37 Elders. Findings emphasize the integration of cultural identity and reciprocity into tourism, promoting socio-economic resilience and cultural preservation.

Stressed person sitting at a desk with papers, calendar, and gear icons under a large hotel sign.

7 min

AI Integration in Hotels Creates Fragmented Guest Experiences; Emphasizing Coherence as Key Industry Challenge

💻 Rebecca booked a hotel on Tuesday, triggering AI-led systems to offer a premium upsell within an hour and a discount code later. However, AI inconsistencies led to a confused experience due to uncoordinated promises from pricing, messaging, and booking engines. The hospitality industry's AI integration over two years has created fragmented guest experiences. Coherence, not more AI, is key. Hotels need a unified guest experience strategy, as coherence, not AI volume, will drive future success.

Group of people toasting with raised wine glasses at a table by a window.

6 min

Effective Wine Pricing Strategy: Establishing a Four-Tier Price Ladder to Optimize Sales and Enhance Guest Experience

🍷 Price architecture in wine lists is crucial and consists of four tiers: Accessible, Core, Premium, and Prestige. Examples include Domaine Gayda Chardonnay ($15, $70, 21.4%) for entry-level and Domaine Chevrot Maranges Premier Cru ($55, $180, 30.6%) for premium. The structure supports commercial substitutes over isolated references, such as Raffaitin-Planchon Sancerre ($28, $110, 25.5%). Success depends on sales distribution, premium conversion, and gross profit, not just markup percentages or inventory beauty.

Diptych of two men in suits: left man in a pinstripe suit holding a large patterned book, right man in a light suit looks at the camera (black-and-white).

2 min

Terence Ronson Reflects on Memorable Experiences with VIPs at Hilton International and Relationships with Colleagues

📖 Fifty years ago, Ken Moss, Regional VP, expected a call from Curt Strand, CEO of Hilton International, highlighting the importance of strong executive connections. VIP guests received top-tier hospitality with personal greetings from Hotel Manager Philip Mermod. Pertlink Limited, founded on October 23, 2000, supports the hospitality sector from Hong Kong, leveraging extensive industry expertise to enhance hotel technology and guest experiences globally.

Four treadmills lined up in a bright gym facing large windows with a cityscape view outside. A wall fan and air conditioner are visible.

5 min

Fitness Emerges as a Key Booking Driver in Hospitality, Inspiring Hotels to Enhance Wellness Offerings

🏋 In 2026, fitness is a primary booking driver for urban and resort hotels. Notable examples include The Bellevue Hotel in Philadelphia with a 105,000 sq ft Sporting Club and Saint Lucia's The BodyHoliday offering diverse exercise programs. Canyon Ranch introduced a Longevity8 program, while Equinox Hotels in NYC feature a 60,000 sq ft gym. EVEN Hotels and SIRO Hotels emphasize in-room exercise facilities. Fitness trends are redefining hospitality, integrating wellness as a central guest experience.

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