Posts by author

10minhotel.com

1179 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

6 min

Study Finds Forbes and Michelin Ratings Strongly Correlate with AI Hotel Recommendation Frequency, Unlike Website Variables

📚 In a study by Americas Great Resorts analyzing 148 luxury hotels, ChatGPT, Google AI Mode, or Gemini were already recommending these hotels. Despite implementing advanced website optimizations, structured-data completeness correlated merely 0.02 with recommendation frequency. Forbes Travel Guide ratings and Michelin Key counts, however, accounted for 54.7% of the variance in log recommendation frequency. Forbes Five-Star hotels averaged 13.4 recommendation slots, while those with three Michelin Keys averaged 13.0 slots. Website data did not significantly impact recommendation frequency.

2 min

Harbour Hotels Acquires Brooks Guesthouse Bristol; Plans Extensive Refurbishment and Integration by February 2027

🛠 Harbour Hotels, a luxury hospitality group, has acquired Brooks Guesthouse in Bristol, UK. This acquisition expands the group's city presence, with the guesthouse undergoing a refurbishment set to finish by February 2027. The project will add 3 new rooms, redesign all 27 current rooms, and maintain 4 'retro rocket' caravans. Post-refurbishment, Harbour Hotel Bristol will offer 72 rooms. This move enhances the hotel’s strategic footprint in Bristol's vibrant Old Quarter. Further details will be revealed later this year.

2 min

HotelIQ and Mews Announce Integration to Streamline Data Management and Enhance Hotel Performance Analysis

📈 September 9, Atlanta, GA: HotelIQ announced its integration with Mews, enhancing data flow for hoteliers. This direct link updates daily, delivering reservation data into HotelIQ's platform. It allows hotels to utilize analytics and forecasting without manual data manipulation. Mews serves 15,000 customers in 85 countries. The integration aims to reduce data fragmentation, enabling faster decision-making. HotelIQ provides tools for enhanced revenue management and performance analysis.

2 min

Effective Customer Service Relies on Both Employee Mindset and Word Set Training, Says Expert Shep Hyken

💬 Great customer service hinges on both mindset and word set, according to expert Shep Hyken. Kindness and helpfulness, key components of mindset, are top reasons customers return, while rudeness drives them away. Hyken emphasizes training employees in word set—knowing what to say and how to say it. This approach transforms a simple “no” into alternatives, enhancing customer experiences. Hyken underscores “hire for attitude, train for skill,” merging mindset and word set for exceptional service.

3 min

Grupo Baleine Launches Daylight PMS at Roma Nueve Dos Hotel Boutique in Mexico City for Enhanced Guest Services

💻 Grupo Baleine selected Daylight PMS for Roma Nueve Dos Hotel Boutique in Mexico City, launching on July 21, 2026. The 11-room luxury hotel aims to enhance guest services with advanced technology. Grupo Baleine operates nine properties, with future expansion plans into the U.S. and Latin America. Shiji's platform, supporting over 91,000 hotels, enables better guest management and operational efficiency. The implementation focuses on scalability, digital check-in, and guest profile management for personalized service.

4 min

SiteMinder and EVT Partnership Strengthens with Over 100 Hotels Managed Across Asia Pacific and New Features in Development

🏨 EVT, managing over 100 hotels in Australia, New Zealand, Singapore, and Fiji, partnered with SiteMinder in 2007. SiteMinder’s technology streamlines OTA management, supporting EVT's growth. EVT’s brands—Rydges, QT, Atura, LyLo—cater to various traveler needs. SiteMinder, generating 135 million reservations yearly, enhances EVT's revenue capabilities by automating updates across platforms. EVT values SiteMinder's evolving features, indicating potential AI integrations and new developments that could cut EVT's distribution steps by 30%.

5 min

Hotel Subscriptions Offer Predictable Revenue but Pose Challenges for Revenue Management and Exclusivity, Report Finds

💰 Hotel subscriptions, emerging from the rise of remote work post-pandemic, offer monthly or annual memberships providing discounts, credits, or unlimited stays. The global subscription economy has expanded by over 435% in the past decade. Inspirato, a luxury travel subscription service, launched in 2019, charges $2,500 monthly, capping membership at 2,500 to maintain exclusivity. Accor's ALL PLUS and other chains utilize unsold inventory for predictable revenue, while small operators face challenges in managing yield and exclusivity.

7 min

Southern Europe Sees Decline in GOPPAR Despite Revenue Growth, Highlighting 2027 Budget Concerns for HotStats

📊 Southern Europe's GOPPAR slightly decreased in July to EUR 111.90 despite rising TRevPAR, highlighting cost pressure. The Middle East sees sharper profit declines—1.5-2x faster than revenue drops—due to cost rigidity. Southern Europe leads TRevPAR at EUR 272, while Eastern Europe improves margins by 1.4 points. Labour costs rise sharply in Germany (+6.0%). Credit card commissions (+7.9%) and loyalty costs (+5.1%) outpace revenue growth, stressing the need for detailed budgeting beyond RevPAR.

3 min

Driftwood Capital Appoints David Resnick and David Steiner as Co-CIOs to Lead Unified Investment Strategy

🏠 Driftwood Capital appoints David Resnick as Partner and co-CIO, with David Steiner also elevated to co-CIO. Andrew Dykeman joins as SVP of Equity Investments. Resnick, from 13th Floor Investments, led over $850M in projects. Steiner co-founded Driftwood's credit platform, participating in $2.3B in credit transactions. Dykeman, from The Witkoff Group, managed $10B in deals. Driftwood has transacted over $5B in hospitality assets since 2015.

2 min

Gstaad Palace Partners with dailypoint to Enhance CRM and Data Management in Luxury Hospitality Sector

📰 Gstaad Palace in Switzerland joins dailypoint™, a CRM platform, to enhance guest experiences with centralized data and personalized services. The luxury hotel, established in 1913, is integrating dailypoint with its existing systems like protel, TAC, and aleno. Owned by Andrea Scherz since 1947, the 5-star property has 90 rooms and nine dining options. dailypoint serves over 1,500 hotels, offering smart guest profiles and winning awards like the #1 Hotel CRM at the HotelTechAwards 2026.

Input your search keywords and press Enter.