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10minhotel.com

1116 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Vintage copper-framed bar counter with geometric mirrored panels and warm lighting, front view on a carpeted floor.

2 min

Chef Medeu Opens in Almaty, Kazakhstan, Offering 19th-Century Inspired Dining Experience with 1881 Recipe Book Dishes

🍴 Chef Medeu in Almaty, Kazakhstan, opened in the foothills near the high-altitude skating rink. The 112 sq m restaurant seats 32 guests and features a 2.6m ceramic fireplace by Svetlana Plotnikova. The menu, inspired by an 1881 cookbook, includes air-dried meats, pelmeni, and a contemporary oxtail dish. Signature dishes include a truffle burger and Kazakh tea. The restaurant is located at 582/3 Kerey-Zhanibek Khandar Street.

Man with a beard sits on a sofa in a modern lobby, looking at his smartphone.

7 min

AI Transforming Travel: 89% of Consumers Prefer AI for Planning; 84% Report Enhanced Travel Experience

💻 Booking.com reports that 89% of consumers plan to use AI for future travel. McKinsey found 84% of travelers who used generative AI saw improved experiences. In 2025, 40% of U.S. travelers used AI for trip research, an 11% increase from the previous year. Hilton introduced an AI Planner in March, and Expedia's 2026 research shows 70% of travelers prefer booking with trusted brands over AI. AI aims to streamline travel, but trust and accuracy are crucial for its success.

3 min

HHM Hotels Expands Footprint by Integrating Wurzak Hotel Group's Managed Portfolio in Philadelphia and South Florida

🏨 HHM Hotels has formed a strategic alliance with Wurzak Hotel Group (WHG), integrating WHG's managed portfolio into its platform. This includes hotels like The Dalmar in Fort Lauderdale and the Hilton Philadelphia City Avenue. Both companies have a 30-year relationship and aim to enhance owner results and staff opportunities while maintaining property ownership. HHM operates over 240 hotels in the US and Canada, while WHG has over 40 years of hotel management experience in Philadelphia.

Portrait of a smiling older man in a navy check blazer and white shirt, with a light blue pocket square.

2 min

Extended Stay America's Franchise Development Head Mark Williams to Retire in 2026 After Expanding to 200 Hotels

🏨 Mark Williams, Managing Director of Franchise Development at Extended Stay America, will retire in 2026 after a notable 40-year career. Since 2020, Williams has been pivotal in expanding the brand, now including nearly 200 franchised hotels in the U.S. Extended Stay America, the leading mid-priced extended stay hotel brand in the U.S. with over 650 hotels, continues to thrive as ESH Hospitality, its subsidiary, manages 559 hotels with 62,000+ rooms.

3 min

Cendyn Integrates Buy-Now-Pay-Later Options into CRS to Reduce 52% Cart Abandonment in Hotel Bookings

💳 Cendyn launched a new unified payment framework in Austin, Texas, to reduce cart abandonment for direct bookings. Integrated with Flex Pay, FreedomPay, Stripe, and Gr4vy, it supports "Buy Now, Pay Later" and global currency options, addressing the 52% cart abandonment rate. By 2026, 17% of travelers will use BNPL services. Cendyn serves over 35,000 customers in 150+ countries, generating over $20 billion in annual revenue.

Close-up portrait of a man in a navy suit with a light gray patterned tie, looking at the camera, with a full beard.

2 min

Positron Access Solutions Appoints Artjom Airikainen as Vice President to Lead Technical Solutions and Services Expansion

💻 Artjom Airikainen is appointed as VP, Technical Solutions and Services at Positron Access Solutions in Montreal, QC. With over 20 years of experience, he will lead technical customer-facing operations, focusing on new vertical and geographic markets. Previously at InnSpire, Exceptional Innovation, and Quadriga, he joined Positron in 2022. Artjom's responsibilities include overseeing MSPs, installations, and certifications, supporting hospitality, casino, and healthcare markets across Europe, Latin America, and beyond.

3 min

Valor Hospitality Assumes Management of The Monsaraz, Expanding West Coast Presence in North America

🏨 In 2021, The Monsaraz opened in Point Loma, marking the first new hotel in over a decade. Valor Hospitality will now manage this boutique property, including its food and beverage operations. Valor, with a presence in 75 cities across 26 countries, is expanding its portfolio, focusing on California and the Western U.S. The Monsaraz's design reflects the area's Portuguese fishing heritage, and its restaurant, Unico, offers Portuguese-inspired cuisine. Valor's team includes over 100 hospitality projects globally.

Woman typing on a laptop at a wooden table by a sunlit window, with a potted plant beside her.

9 min

Independent Hotels Should Prioritize PMS, Channel Manager, Booking Engine, and Pricing Tech for Revenue Optimization

📈 For independent hotels, prioritizing a tech stack is crucial for efficiency. Essential tools include a Property Management System (PMS), channel manager, booking engine, and dynamic pricing technology. These systems streamline operations, enhance revenue, and reduce manual tasks. Core tools ensure accurate inventory and pricing, minimizing overbooking risks. Additional tools like payment processing and reservation management can be added once the foundational stack is solid. This approach enables smaller teams to compete effectively with larger operations.

Cartoon of a restaurant scene where a diner complains of hair on the plate; caption warns how one flaw can ruin a restaurant's reputation.

2 min

Attention to Detail Is Crucial for Customer Experience, Influencing Perceptions Through Accumulation of Small Interactions

📃 In customer service, the devil is in the details. Charles Eames, Steve Jobs, and Walt Disney emphasized the importance of details in creating exceptional experiences. For instance, Jobs invested in product design, understanding that even the packaging matters, while Disney focused on everything from costumes to cleanliness in theme parks. Customers rarely notice when details are right but notice when they’re wrong, underscoring how customer experience is the sum of countless small interactions.

Two professionals sign documents at a signing table, with a blue World Travel & Tourism Council backdrop behind them.

2 min

WTTC and WGS Sign MoU to Enhance Global Public-Private Collaboration in Travel & Tourism Sector

🌎 WTTC and WGS signed a MoU in the UAE for public-private collaboration in Travel & Tourism. The partnership, between Gloria Guevara of WTTC and Mohamed Al Sharhan of WGS, aims to address technological, sustainability, and workforce challenges. The WGS, established in 2013, acts as a global hub for dialogue and innovation. This collaboration, endorsed by UAE's Minister of Cabinet Affairs, seeks to foster sustainable economic growth, policy innovation, and destination development worldwide.

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