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10minhotel.com

1179 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

4 min

Revinate Study Finds 92% of Calls at 135 Luxury Hotels Fail to Capture Guest Contact Information

📱 Revinate's mystery shopping of 308 calls across 135 luxury hotels revealed that 92% failed to capture guest contact information, impacting direct bookings. The Americas Great Resorts critique highlights luxury marketing's neglect of demand origin. A new framework for corporate accounts emphasizes returns over room nights. Kempinski's path to recovery involves brand clarity and strategy. Novotel's Longevity Week, a global wellness initiative, runs from September 7-13. St. Louis sees $7 billion in development, boosting market strength through 2027.

3 min

Sales Teams Urged to Use Market Intelligence for Effective Lost Business Recovery and Improved Conversion Rates

📊 Cendyn, a global leader in hospitality technology, emphasizes that fast RFP responses are now essential but insufficient for winning group business. Sales teams should utilize competitive intelligence to prioritize re-engagement with lost accounts. Data on booking frequency and venue patterns can inform targeted pitches, increasing efficiency. Cendyn, with over 35,000 clients in 150 countries, generates more than $20 billion in annual hotel revenue. The company, supporting clients worldwide, focuses on enhancing hotel revenue and guest connections.

4 min

Hotels Should Adopt Portfolio Management to Maximize Corporate Account Value, Shifting Focus from Volume to Long-term Returns

📈 Hotels invest thousands of hours in negotiating rates and managing corporate accounts, yet often overlook assessing account value. A Portfolio Allocation Framework suggests evaluating accounts on return, growth potential, risk, and strategic value, rather than revenue alone. A practical scorecard rates dimensions like revenue contribution and growth, guiding investment decisions. A shift from habitual account management to strategic portfolio management can significantly enhance long-term returns and optimize sales team efforts.

2 min

Roommaster to Unveil Reimagined Cloud-Native Hotel Platform at Independent Hotel Show Miami 2026, Booth 419.

💻 roommaster, a cloud-native hotel platform with over 30 years of experience, will showcase its revamped system at the Independent Hotel Show Miami 2026 on September 16-17 at the Miami Beach Convention Center, Booth 419. Steve Burman will discuss Revenue Per Available Guest on September 16. The platform aims to simplify operations and enhance guest experiences, backed by 125+ years of hotel management expertise. Attendees can register for free with code ROOM26 for demos and insights.

4 min

Kennedy Training Network Offers Complimentary Upselling Webcast for Hotel Staff on September 25, Sponsored by Travel Outlook and Track Hospitality Software

📚 Kennedy Training Network (KTN) will hold a 40-minute training webcast for hotel staff at noon ET on Friday, September 25. The session, free due to sponsorship from Travel Outlook and Track Hospitality Software, will focus on upselling tactics for front desk and reservations. The webcast highlights the decline of self-upselling, emphasizing authentic, human interactions at the front desk and incremental quoting. Additional sessions are scheduled for October 23 and November 20, covering hospitality leadership and sales strategies.

12 min

Key Differences Between Hotels and Lodges: Layout, Guest Experience, and Management Best Practices Explained

```html 🏨 ``` Hotels, found in urban areas, focus on accessibility and offer standardized amenities; lodges, located in remote areas, emphasize nature and personalized experiences. Hotels cater to business and leisure travelers for short stays, while lodges attract nature enthusiasts for extended visits. Management strategies differ: hotels use occupancy-based pricing, while lodges bundle experiences. Lighthouse, an AI platform, aids in optimizing pricing, marketing, and distribution for both property types, enhancing revenue and guest satisfaction.

3 min

Otel AI's Platform Saves Hotel Teams Over 20 Hours Weekly in Manual Reporting, Boosts RevPAR by 8.6%

🏨 Otel AI, based in Dublin, Ireland, released a product video on September 4, 2026, showcasing its AI platform for hotel operations. The platform saves hotel teams 20 hours weekly on manual tasks and boosts operational actions by 200%. The Alex in Dublin saw its RevPAR rise 8.6% within three months. Expansion plans target Europe, the US, and the UAE. A redesigned website offers role-specific breakdowns for hotel teams.

5 min

Cogwheel Marketing Advocates for Hotel Marketing as Revenue Infrastructure to Boost Long-Term Equity and Direct Bookings

📈 2 days ago, Sienna Crawford from Cogwheel Marketing highlighted how hotel marketing should transition from short-term campaigns to revenue infrastructure. This shift changes marketing from an expense to an investment, enhancing asset valuation and reducing OTA dependency. The marketing funnel includes display ads with a 67% ad recall, SEO with 39%, and metasearch with 7%. Expedia data reveals travelers spend 71 days planning before booking. Expanding focus beyond the booking window can significantly influence guest decisions.

8 min

Over 200 Global Travel & Tourism CEOs to Convene in Valletta for WTTC Summit, October 7-9, 2026

🌎 Malta, 7–9 October 2026: Valletta will host the 26th WTTC Global Summit, welcoming over 200 top Travel & Tourism CEOs. This event will highlight Malta’s tourism, business, and investment potential. Key attendees include leaders from Hilton, IHG, Four Seasons, and Trip.com. The "FUTU[RE]SET" theme will address industry changes and collaboration for sustainable growth. The Summit offers Malta a unique opportunity to showcase itself as a top destination and investment hub.

8 min

Barbara Muckermann to Lead Kempinski in 2024, Focusing on Selective Ownership and Modern Luxury Redefinition

📖 In 2024, Barbara Muckermann became Kempinski's first female CEO, focusing on brand desire and historical distinctiveness. Kempinski, established in 1897, owned 75 hotels in 31 countries by 2023. Reto Wittwer expanded from 21 to 73 hotels by 2014. The company acquired Prague's Augustine Hotel in April 2026, their first wholly owned in over 50 years. Muckermann’s strategy emphasizes selective ownership, operational excellence, and integrating technology to enhance human connections.

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