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10minhotel.com

1179 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

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Storyteller Collaborates with Nike to Transform Penny Hardaway Shoe into Roller Skates with Trucks and Wheels

🏂 Collaborating with Nike on a project to transform the Penny Hardaway shoe into roller skates by adding trucks and wheels. Inspired by his father and a love of skateboarding since childhood, the storyteller finds parallels between the repetitiveness of skateboarding and storytelling. Favorite restaurant is SoulFood on Peckham High Street. Remembers seeing Chewy Cannon in Shoreditch when first moving to London. Describes working with Palace Skateboards like reconnecting with a childhood friend.

2 min

The Battle for the OTA Interface is Starting Again

AI language models are changing how we interact with systems and technology. The point and click model is evolving for the first time in 30 years. This means the battle…

0 min

Toronto's Pembroke Inn Cuts OTA Dependency to 10%, Generates $263K in Direct Revenue Using Cloudbeds Tools

🤖 OYO parent Prism’s GM Agent is a fully autonomous AI managing hotel operations, raising concerns over liability and data processing under India's DPDP Act. At Toronto's Pembroke Inn, Cloudbeds' tools cut OTA bookings from nearly 100% to 10-15%, generating $263,000 in direct revenue and saving up to $70,000 in monthly high-season fees. This highlights AI's operational role and raises questions about accountability as AI governance lags behind deployment.

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Hotels Urged to Adopt Service Failure Interception to Enhance Guest Experience and Operational Efficiency

🏨 Hotels are enhancing service quality by focusing on Service Failure Interception (SFI). At 2:05 p.m., housekeeping identifies an AC issue in a room intended for a 3:00 p.m. arrival. Engineering fixes it by 2:40, and verification occurs by 2:50, ensuring the guest checks into a fully functional room at 3:00. This proactive approach reduces guest complaints and improves satisfaction by catching issues before they affect the guest, contrasting with traditional recovery methods.

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Hotels Enhance Wellness Strategy with Focused Planning, Guest-Centric Design and Effective Use of Technology to Boost Engagement

🛌 The wellness trend in hotels now focuses on structured guest experiences. A Cornell study of 33 hotels revealed a gap between planned and actual gym use: 46% intended to use facilities, but only 22% did. Hotels must guide wellness choices, ensuring guest needs align with property capabilities, rate tier, and service model. This involves clear planning for fitness centers and integrating technology to ease guest participation, enhancing the overall wellness experience.

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HotelTechReport Study: Nearly 50% of Guests Prefer Mobile Check-Out; Kiosk Check-In Boosts Satisfaction by 20 Points

📱 Nearly half of 400 hotel guests surveyed in HotelTechReport's 2025 study prefer smartphone check-out over the front desk. Hotels with kiosk-based digital check-in report a 20-point increase in guest satisfaction. Mobile check-in and kiosks provide more control and flexibility, catering to diverse guest needs. Digital keys allow guests to bypass the front desk entirely, enhancing convenience. Self-service options also offer upselling opportunities, allowing staff to focus on high-touch services where personal interaction is crucial.

0 min

Pembroke Inn Saves $72,000 Annually by Leaving Franchise, Adopts Cloudbeds for Integrated Management in Toronto.

🏨 Pembroke Inn in downtown Toronto is a 52-room independent boutique hotel positioned between Church-Wellesley Village and Cabbagetown. Co-owner Kevin Sit and his team opted to leave the franchise model, saving approximately $72,000 annually, which is reinvested into the hotel. The transition included adopting Cloudbeds to manage bookings effectively, resolving issues like double bookings. In spring 2026, the hotel faced a regulatory issue with the City of Toronto impacting OTA listings, testing their independent strategy.

0 min

RBH Hospitality Appointed to Operate Cameron House Resort Following Victory Group's UK Market Entry Acquisition

🏨 RBH Hospitality has been appointed to manage the Cameron House, a five-star luxury resort acquired by Victory Group earlier this year. Situated on a 400-acre estate in Loch Lomond & The Trossachs National Park, the resort features 208 hotel rooms, two golf courses, and a flagship Michelin-starred restaurant. This marks RBH’s sixth signing in 2026 as they expand in the UK. The appointment highlights RBH’s luxury segment expertise and proximity to its Glasgow headquarters.

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Sky Mitchell Transforms Career Setback Into $600 Million Basecamp Resorts Hospitality Empire with Sustainable Focus

📈 Sky Mitchell, Founder and CEO of Basecamp Resorts, turned a career setback into a $600 million hospitality success. After being fired, Mitchell used $38,000 from a BMW financing deal to buy land in Canmore, starting Basecamp. She raised capital while living in a construction trailer and emphasizes hiring smarter team members. Basecamp's evolution includes Everwild Nordic spas, with a sustainable focus. Karen Stephens, CMO at Revinate, hosts the podcast “Hotel Moment” featuring this journey.

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RIU Hotels & Resorts Achieves 100% Ecostars Certification, Increases Social Investment by 62% to €5.13 Million in 2025

🌍 In 2025, RIU Hotels & Resorts launched 119 initiatives, benefiting 69,244 children directly, with 56% focused on child health and education. They released 106,805 sea turtles and transplanted 12,642 coral colonies for environmental conservation. Achieving 100% Ecostars certification, 90% of their electricity now comes from renewable sources. They invested 5.13 million euros socially, and hosted 6.8 million guests, generating 4.188 billion euros in revenue. Following Hurricane Melissa in Jamaica, they provided nearly one million euros in aid.

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