CSR and Sustainability

💵 On January 27, 2026, in Los Angeles, Anthony Capuano of Marriott International received the Shatterproof Hospitality Hero Award. The event raised $2.1 million for Shatterproof, a nonprofit focused on substance use disorder awareness. Under Capuano’s leadership, 75 hospitality companies joined forces to support the cause. Notably, 17% of workers in accommodations and food services have a substance use disorder, impacting industry costs significantly. Since 2016, over $12 million has been raised with involvement from 150 companies.

🏆 January 27, 2026, Los Angeles: Anthony Capuano, CEO of Marriott International, received the 2026 Shatterproof Hospitality Hero Award for his leadership in addressing substance use disorder. At the Ninth Annual Shatterproof Hospitality Heroes Reception, 75 companies raised a record $2.1 million. Since 2016, the hospitality sector has contributed over $12 million, involving 150 companies and 500 leaders. Shatterproof CEO Pam Jenkins highlighted the industry's role in reducing stigma and expanding care access.

🏨 Roomours Hotel in Llandudno was sold to Andy and Clare Jones, marking their debut in hospitality. The hotel offers 10 en suite rooms, a dining room, a lounge, and a private car park. The sale was managed by Chad Jackson, with marketing by Christie and Co. Llandudno’s tourism demand surged by 86% year-on-year. Andy, a craftsman, and Clare, from education, aim to enhance the hotel's sustainability and governance.

📈 CapitaLand Ascott Trust (CLAS) manages assets worth €6 billion with 103 properties in 45 cities across 16 countries. Revenue increased by 3% to €560 million, and gross profit rose 4% to €257 million. REVPAU is S$161 (€107), up 3%. In 2025, €200 million in assets were disposed, with two-thirds reinvested in Japan. 70% of properties are green-certified, aiming for 100% by 2030. Future plans include renovations and sustainable growth.

🏨 Guests at Shinta Mani Angkor in Cambodia can enjoy curated experiences such as floating breakfasts and sunrise temple tours, along with immersive activities like Khmer cooking classes. The hotel supports the local community through the Shinta Mani Foundation, funding education, healthcare, and enterprise. Lehmann emphasizes the authentic and intimate experiences Cambodia offers compared to more established Southeast Asian destinations like Thailand, providing guests with meaningful and impactful stays.

🛌 2026, luxury hotels redefine bleisure travel by elevating guest bathrooms with eco-friendly amenity kits. Featuring wood-handled toothbrushes, sugarcane-based slippers, and cotton vanity items, these kits create a spa-like ambiance, promoting relaxation and a transition from work to leisure. Since 2011, GCSTIMES champions sustainability, operating in 5 countries with 14 offices, providing services across 140+ regions. Their innovative approach integrates cultural preservation and technology, supporting over 100,000 hospitality groups globally.

🚄 Trainline Partner Solutions and Swile Travel renew their partnership, expanding inventory to include Renfe, Iryo, and Italo, enhancing rail access for business travel in Spain and Italy. This aims to centralize travel booking, offering comprehensive rail options in Europe. The goal is to provide a sustainable alternative to air travel, aligning with corporate social responsibility goals. This expansion signifies a significant enhancement to Swile Travel's offerings, making rail travel more accessible.

🌊 Centara Hotels & Resorts, a leading hotel operator in Thailand, is combating climate change in the Maldives through sustainable initiatives at The Atollia. Since opening in November 2024 and April 2025, solar panels have generated 2,323,125 kWh, saving 645,318 liters of diesel and reducing CO2 emissions by 1.96 kilotons. Recycling efforts prevented 22 tonnes of waste from reaching landfills, while 15,933m³ of wastewater was recycled. These efforts align with their goal for net-zero emissions by 2050.

📘 Hilton, Hyatt, and IHG Hotels & Resorts, based in Washington, D.C., announced a free anti-human trafficking training for the hospitality industry available until 2026. Developed with PACT and Unboxed Training & Technology, the program includes live-action videos in English and Spanish. AHLA Foundation's NRFT initiative supports this collaboration, complementing Marriott’s 2.6 million completions since 2020. The program supports large-scale U.S. events in 2026, offering multilingual, survivor-informed resources. Access at courses.wearepact.org/preventing-human-trafficking.

⚽ Jan van Hövell founded KLABU to create sports clubhouses in refugee camps, starting with Kenya's Kalobeyei camp. This initiative has expanded to 10 locations worldwide, serving thousands by providing sports and community spaces. KLABU has partnered with Mews, supporting a clubhouse in Boa Vista, Brazil. The aim is to sustain community engagement beyond survival, fostering belonging and hope. Mews serves 15,000 customers in 85 countries, bridging hospitality and community service.