How a Top CEO Aligns People Across Teams and Properties to Drive Better Results: Sarah Eustis, Main Street Hospitality Group
🏨 Main Street Hospitality, spanning over 10 properties across five states, turned 10 last year. In 2025, the company faced challenges requiring restructuring due to unmet business expectations. Despite a tough year, their employee Net Promoter Score (eNPS) reached 78, surpassing the industry average of 44. These results reflect their emphasis on culture and leadership, with monthly calls involving all leaders to maintain organizational alignment and engagement. Sarah, the CEO, stresses transparent communication and collaborative decision-making.
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