Here’s what they do not teach you in hospitality schools, and it’s exactly why so many people walk into this industry with zero understanding of what actually creates loyalty, revenue, and… | GABRIEL Octavian ARDELEAN | 21 comments
🏨 Hospitality schools often overlook practical skills crucial for creating loyalty and revenue. Key neglected skills include reading body language quickly, selling without pressure, and utilizing emotional intelligence. Other essential skills involve anticipating needs, maintaining calm under tension, creating micro-magic moments, solving problems gracefully, adopting an owner’s mindset, understanding guests via social media, and continuous learning. As AI and automation grow, emotional and intuitive skills will differentiate elite professionals from the average.
Share
