Hotel Operations

🏨 Weekday travelers, events, and leisure guests are targeted. Effective hotel branding pivots on clear, deliverable promises, and operational coherence, avoiding complex standards that strain resources. A service blueprint outlines guest interactions, highlighting key "moments that matter" while balancing budget constraints with impactful guest experience. Tools like "Guest & Revenue Snapshot" and "Invest/Maintain/Save Matrix" guide strategic focus. Complicated designs are discouraged, favoring practical, durable solutions over aesthetic whims.

📖 Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy, shares insights on leadership in hospitality with correspondent Matthias Huettebraeuker. He emphasizes that as one rises in hospitality, it can become lonelier, highlighting the importance of self-leadership and independent team motivation. This episode offers a sustainable leadership approach that supports personal well-being and organizational strength, encouraging listeners to transform ideas into action. Music by Clay Bassford at Bespoke Sound.

🏨 Historic hotels, like Grand Hotel in Michigan and Davenport Hotel in Washington, employ strategies to enhance guest experience. Managed by Davidson Hospitality Group, these hotels highlight architectural preservation, storytelling, local engagement, and staff training. Grand Hotel, built in 1887, features a 20-year maintenance plan, and the Davenport Hotel offers guided tours. Hotel Viking in Rhode Island partners with Newport Jazz Festival. Leveraging tools like Buxton targets shifting demographics, attracting diverse guests.

📊 An average occupancy of 70% hides disparities: 95% on weekends, 45% mid-week. Average RGI of 105 masks missed opportunities; a concert night had only 90 RGI. To improve, visualize daily data instead of averages. Strategies include targeted flash sales for low-demand days and dynamic pricing for peak days. Tools like Demand Calendar provide daily performance insights, fostering precise actions to optimize profitability. Stop relying on averages; focus on distribution for better results.

📍 Jannes Sörensen emphasizes consistency as the key to memorable experiences in hospitality. In a discussion with Matthias Huettebraeuker on the Hospitality Daily podcast, Jannes highlights that at The Beaumont, repetition of daily messages ensures a solid structure, enabling hospitality magic. It's about establishing habits and systems rather than rigid SOPs. Leaders in hospitality are encouraged to implement routines that enhance consistent service. Listen to Jannes’s insights on “Leading Consistent Excellence in Hospitality” on Hospitality Daily.

🏨 Jannes Sörensen, founder of Kepler Hotel Group, discusses leading excellence in hospitality with Matthias Huettebraeuker. They emphasize structure, systems, and culture over endless SOPs as keys to exceptional guest experiences. Drawing from his role as General Manager at London's Beaumont Hotel, Jannes highlights balancing discipline with creativity and fostering leadership at every level. Music by Clay Bassford of Bespoke Sound complements the episode.

📈 In today's hospitality industry, a leadership gap is causing professionals to leave despite their passion. The core issues are a lack of presence, care, and consistent mentorship. Burnout isn't just from long hours; it's from a loss of meaning and connection. New hospitality workers seek genuine leadership, growth, and accountability. Leaders must balance expectations, listen, and demonstrate humanity. Effective leadership can reduce turnover and burnout, making teams stay longer and regain pride.

💬 Podcast with Jannes Sörensen, founder of Kepler International Hospitality Academy, discusses the evolution of leadership in hospitality. Focus on adaptability, frontline empowerment, and deep service philosophy like Omotenashi. Sörensen redefines luxury as embracing discomfort and emphasizes self-leadership as critical for meaningful discovery. The conversation explores creating environments for transformative experiences and conditions for discovery rather than providing answers. Available now on Hospitality Daily and other podcast platforms.

📅 The 2025 Global Revenue Forum conference in the UK focuses on "Commercial Leadership for the Next Generation." This year highlights challenges in hospitality, involving four generations working together. Key issues include generational feedback differences, credibility gaps with older reports, and diverse work ethics like "quiet quitting" Gen Z versus "always on" veterans. The forum aims to address leadership skills development in hospitality, with interactive sessions led by revenue and commercial directors. Comments and contributions from industry professionals are welcome.

📈 Numa offers a seamless digital guest journey. ✅ Instant online check-in upon booking. ⏱️ Guests can extend stays immediately and book directly. 🧸 Upsells are integrated into the booking process. 📄 Comprehensive room and invoicing details are provided. 🌦 Relevant weather information is included. 💬 Communication via WhatsApp is encouraged. 🤖 AI bot assistance needs refinement. 🎯 All features are accessible through a “My Trip” dashboard—simple, predictable, and useful. Digital experience elevates the guest experience.