Hotel Operations

714 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

View Post
  • 1 min

Dreamscape Hospitality Assumes Management of Delta Hotels by Marriott Ontario Airport in California, Expanding Its Portfolio

🏨 Dreamscape Hospitality has taken over management of the Delta Hotels by Marriott Ontario Airport in Ontario, California. With proximity to Ontario International Airport and the Ontario Convention Center, the hotel features guestrooms, meeting spaces, a restaurant, an outdoor pool, and a fitness center. Adam Patenaude, President of Dreamscape, emphasizes enhancing performance and guest experience. The takeover signifies Dreamscape's commitment to maintaining the Delta Hotels by Marriott brand standards.
View Post
Share
View Post
  • 0 min

Mollie’s Redefines Budget Hospitality with "Value-Lux" Model in Oxford, Bristol, and Manchester Properties

📚 Matt Bell, Managing Director of Mollie’s, discusses redefining budget hospitality in Oxford, Bristol, and Manchester on the Pillow Talk Sessions podcast. Mollie’s offers a “value-lux” experience, combining design, technology, and service at accessible prices. Their three-part framework includes guest satisfaction, financial viability, and team performance. Emphasizing experimentation and consistency, Mollie’s aims for disciplined growth without sacrificing guest experience. Digital tools streamline operations, enhancing human interactions and operational efficiency.
View Post
Share
View Post
  • 3 min

AAPI Chefs Discuss Evolving Cuisine's Impact on Hospitality at New York’s 53 During Heritage Month Event

🍝 AAPI Heritage Month in May saw a discussion at 53, New York, featuring chefs like Mark Yu and Vijay Kumar, exploring how AAPI voices are reshaping hospitality. The talk highlighted cultural confidence, evolving cuisines, and authenticity challenges. Yu noted the embrace of Korean food in NYC, while Camara and Kumar discussed authenticity risks. The panel offered advice for future chefs: perseverance, big-picture focus, relationship-building, ethics, and mentorship are key to thriving in the culinary world.
View Post
Share

Integrated Hotel Booking Engines Boost Direct Reservations and Reduce Distribution Costs for Managers and Revenue Leaders

🏨 Hotel managers and teams aiming to boost direct reservations should consider investing in a modern booking engine. This tool, integrated into your website, allows guests to check availability, choose rooms, and make secure bookings, significantly reducing distribution costs. Implementing this system can lead to increased revenue and enhanced operational efficiency.
View Post
Share

Horst Schulze, Founder of Ritz-Carlton and Capella Hotels, Emphasizes Simplicity and Culture in Hospitality Industry

🏨 Horst Schulze, the founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts, emphasizes a hospitality philosophy: "Ladies and Gentlemen serving Ladies and Gentlemen." This reflects dignity in service. Schulze identifies three simple guest needs: functionality, cleanliness, and care, highlighting that service, an impactful decision, is cost-free. Culture remains vital, demonstrated by Schulze's large-scale success. This message resonates with organizations like This Assembly and YPO, advocating for genuine service.
View Post
Share

Hotel Portfolios Benefit from Horizon-Based Review Strategy, Shifting Focus from Individual Properties to Strategic Coordination

🏨 Twelve hotels have 36 forecast horizons, split into strategic (120+ days), tactical (30-120 days), and operational (within 30 days). A portfolio review by horizon reveals patterns across properties, enabling strategic budget reallocation and coordinated promotions. Standardized forecasting ensures comparability. Aligning the portfolio allows for managing demand across all hotels, transforming separate forecasts into one unified plan. Early identification of soft quarters affords proactive measures, optimizing profitability and resource allocation across the group.
View Post
Share

Optimize Homepage for Revenue by Highlighting Key Business Areas Like Corporate Clients, Weddings, and Gift Cards.

📈 Corporate clients, weddings, and couples should be prioritized on your homepage if they drive the most revenue. Create dedicated pages with tailored content to address their specific needs. Use visual aids and partnerships to ease their pain points. Highlight revenue-generating items like gift cards, merch via Shopify, and Printful. Specific targeting won't appeal to 90% of potential guests but converts the rest into loyal fans, increasing business valuation for potential sales.
View Post
Share

Rising Flight Cancellations and Refund Disputes Create Financial Strain for Hotels During Summer Travel Season

✈️ May 19, 2026, airlines across Europe and the US reduced thousands of flights, impacting hotel demand during the summer travel season. Rising cancellations and refund disputes create financial pressures for hotels. Operational responsiveness and clear cancellation policies are crucial for reducing chargebacks and payment disputes. Airlines' slow refund processing may push consumers towards banks, increasing the burden on hotels. Detailed documentation and guest communication are essential to safeguard hotel revenues.
View Post
Share
View Post
  • 3 min

Hotel Insurance Costs Rise as Owners Face Emerging Risks and Underinsurance, Requiring Strategic Asset Protection

📈 Hotel insurance premiums have significantly increased, affecting property, liability, umbrella, workers' compensation, and cyber lines. Owners must audit their coverage, focusing on replacement cost valuations and business interruption limits due to rising construction costs and extended supply chains. Standalone policies for cyber liability and communicable diseases are crucial. Periodic stress-testing of coverage gaps and proactive cost management can influence terms and pricing. Tailored coverage based on property type and annual reviews are essential strategies for asset protection.
View Post
Share