Hotel Operations - 10 Minutes News for Hoteliers - Page 9

2 min

Fray & Merenda Consulting Group Launches University-Backed Executive Training for Hotels and Restaurants in Partnership with St. John’s University

🏠 Fray & Merenda Consulting Group launched in New York, offering executive training for hotels and restaurants. Founded by Dr. Ingrid Fray and Professor April Merenda of St. John’s University, this firm provides university-backed certification through the Tobin Center. Programs focus on guest experience, leadership, and team retention, available on-site, hybrid, or as short-term intensives. They serve nationwide, leveraging over 55 years of combined industry experience.

2 min

Horwood House Launches Training Program with Local Institutions to Support Young Women in Hospitality Industry

🏨 Horwood House hotel, located in Little Horwood, launched a training program with Buckinghamshire New University and Milton Keynes College Group for young women entering the hospitality industry. Over 20 women attended the first session, which focused on career pathways and leadership. The initiative aims to strengthen local education partnerships and support the talent pipeline. The next session is on June 22. Tracy Montgomery emphasizes the program's role in offering long-term career opportunities in hospitality.

3 min

Olympia Hospitality Stresses Flexibility as Key to Success Amid Weather-Related Travel Disruptions This Summer

🌦 The summer travel season is crucial for Olympia Hospitality in New England, with major events like the FIFA World Cup and America250 set to boost travel. However, unpredictable weather can disrupt plans, impacting hotel performance significantly. John Schultzel of Olympia Hospitality stresses the need for adaptable strategies, including flexible marketing and alternative indoor activities like movie nights and indoor pools. In this dynamic environment, success hinges on responsiveness and maintaining a focus on guest experience.

Nearly 30% of New Hospitality Hires Leave Within 90 Days Due to Poor Onboarding Practices

📈 30% of new hospitality hires leave within 90 days, with most turnover occurring in the first 45 days due to poor onboarding. Organizations with structured onboarding systems see improved retention. Effective onboarding includes clear communication, defined training modules, and regular feedback. It starts before the employee arrives and emphasizes culture through daily behavior. Successful onboarding results in faster employee productivity, consistent guest service, and reduced early turnover. Matthew Mascali emphasizes its importance for lasting team success.

0 min

Strong Workplace Culture Enhances Hotel Guest Experience and Protects Reputation and Revenue

4 June 2026

📋 A mid-scale hotel experienced guest dissatisfaction due to rushed front desk interactions, overwhelmed breakfast staff, and delayed responses to requests during a three-night stay. Despite clean rooms and fair rates, these service issues highlighted the importance of strong workplace culture in maintaining hotel reputation and revenue. Proper staff training and support can improve guest experiences and ensure a positive impact on a hotel’s performance.

1 min

Remington Hospitality Expands into Caribbean by Managing Aruna Resort & Villas in Ambergris Caye, Belize

🏖 Remington Hospitality, with a focus on the Caribbean and Latin America, has taken over management of Aruna Resort & Villas in Ambergris Caye, Belize, expanding its presence in the region. Located 1.3 miles west of San Pedro, the resort features canal-front and beachfront villas. Akasha Restaurant offers globally inspired dishes with local ingredients. Keith Oltchick highlights plans to enhance operational efficiencies and maximize the property’s growth potential.

0 min

Brain Health Strategist Maria Haggo Highlights Hospitality Industry Burnout and Its Impact on Guest Experience

📚 At the EHL HumanX Summit in Lausanne, Simone Puorto interviewed Maria Haggo, founder and CEO of Transform8, who discussed the brain as core business infrastructure. Haggo highlighted that perception is a prediction shaped by factors like sleep and nutrition. The hospitality industry, where she spent 15 years, often leaves both guests and staff worn out. This environment leads to bias and misinterpretation, impacting experiences on both sides and emphasizing the importance of addressing mental state and recovery.

0 min

Three Essential Customer Service Strategies for CEOs: Philosophy, Universal Training, and Touchpoint Management

📝 Treat customer service as a philosophy, not just a department. Train every employee on customer service roles, ensuring they understand their impact, whether direct or indirect. Actively manage customer touchpoints through journey mapping to optimize experiences and identify service gaps. These strategies are vital for all organizations, B2B or B2C, regardless of size or sector, including government. Remember, customer experience is an ongoing journey, not a destination; revisit these exercises regularly for best results.

0 min

Massachusetts Lodging Association Honors Hospitality Stars at Sold-Out 2026 Industry Event at Fenway Park

📑 June 2, 2026, Boston, MA: Massachusetts Lodging Association’s Stars of the Industry event at Fenway Park drew 450 attendees. Honorees included Four Seasons Hotel Boston, Hyatt Regency Boston Harbor, and Westin Copley Place, among others, recognized for community service, employee relations, and innovation. New awards included the Inaugural Lifetime Achievement Award and the Amicus Hospitum Award. Outstanding Managers and Employees of the Year were celebrated, spotlighting excellence in front and back of house roles across various hotel sizes.

1 min

A Small Gesture at Dubai's Iconic Hotel Leaves Lasting Impression on Guest

3 June 2026

📖 Family holiday in Dubai. Iconic hotel with world records: thousands of rooms, multiple pools, dozens of restaurants, waterslides, aquariums, underwater suites. Memorable moment: lens cloth left beside sunglasses with a card saying "With Our Compliments." Small gesture made a big impact. Thoughtful attention, not grand gestures, creates lasting impressions. People remember these moments, which encourage them to return. The lens cloth's low cost contrasted with its significant value in guest experience.

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